- Posts: 14
- Joined: Fri Sep 25, 2020 10:36 pm
- Real Name: Martin Damrell
I am using a Windows 10 PC with DR Studio 17.1 latest version to the best of my knowledge.
I have been using my Speed Editor connected via Bluetooth for about a month without any issues. I decided to connect it via USB and check for a firmware update. I was prompted that there was an update but the update failed to install and reported a connection error. I tried to do a factory reset and tried to install the update several times and each time I received a connection error.
Following the update efforts my Speed Editor was unusable. It would show in DR Preferences with a Battery of 99% and under the DR Control Panels app if connected via USB, but it would not function in DR. No lights would light and the keys would not function. I removed it under Bluetooth and tried to reinstall it but Windows would not find it to reconnect. I did the uninstall/reinstall of DR and every system update I could think of with no success. I could not make the Speed Editor work. I tried the Factory Reset in the Control Panels but it made no difference. I tried multiple USB cables and two different computers and I went back to DR 17 but nothing made a difference.
I finally stumbled upon this process. I connected the Speed Editor using USB and held down the CUT, SMTH CUT, SOURCE, and TIMELINE keys until I heard the Windows 10 tone saying a device had been disconnected, I then released the keys and heard the Windows 10 tone saying a device had been connected. Once I had performed this process the Speed Editor worked using USB and Window 10 would find the Speed Editor in Bluetooth, I could reconnect it, and it would work via USB or Bluetooth in DR.
The problem is reproduceable for me. If I connected the SE to USB and launch the Control Panel app I will sometimes, but not always, receive a message that a firmware update is required and the update will fail. When the update fails, I have to uninstall the SE in Bluetooth, use the key combination listed above on the SE, then reinstall the SE in Bluetooth to get it working in DR.
I have not seen the CUT, SMTH CUT, SOURCE, and TIMELINE key combination listed anywhere but it seems like it reboots the Speed Editor or returns the Speed Editor to factory settings. It worked for me.
Below is an image of the firmware update I will receive in the Control Panels app sometimes, but not always, which is strange.
I have been using my Speed Editor connected via Bluetooth for about a month without any issues. I decided to connect it via USB and check for a firmware update. I was prompted that there was an update but the update failed to install and reported a connection error. I tried to do a factory reset and tried to install the update several times and each time I received a connection error.
Following the update efforts my Speed Editor was unusable. It would show in DR Preferences with a Battery of 99% and under the DR Control Panels app if connected via USB, but it would not function in DR. No lights would light and the keys would not function. I removed it under Bluetooth and tried to reinstall it but Windows would not find it to reconnect. I did the uninstall/reinstall of DR and every system update I could think of with no success. I could not make the Speed Editor work. I tried the Factory Reset in the Control Panels but it made no difference. I tried multiple USB cables and two different computers and I went back to DR 17 but nothing made a difference.
I finally stumbled upon this process. I connected the Speed Editor using USB and held down the CUT, SMTH CUT, SOURCE, and TIMELINE keys until I heard the Windows 10 tone saying a device had been disconnected, I then released the keys and heard the Windows 10 tone saying a device had been connected. Once I had performed this process the Speed Editor worked using USB and Window 10 would find the Speed Editor in Bluetooth, I could reconnect it, and it would work via USB or Bluetooth in DR.
The problem is reproduceable for me. If I connected the SE to USB and launch the Control Panel app I will sometimes, but not always, receive a message that a firmware update is required and the update will fail. When the update fails, I have to uninstall the SE in Bluetooth, use the key combination listed above on the SE, then reinstall the SE in Bluetooth to get it working in DR.
I have not seen the CUT, SMTH CUT, SOURCE, and TIMELINE key combination listed anywhere but it seems like it reboots the Speed Editor or returns the Speed Editor to factory settings. It worked for me.
Below is an image of the firmware update I will receive in the Control Panels app sometimes, but not always, which is strange.
- IMG_6038.jpg (621.97 KiB) Viewed 4764 times