Resolve 17 won't start

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rob59scot

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  • Joined: Mon May 31, 2021 8:31 am
  • Real Name: Robert Wright

Resolve 17 won't start

PostFri Jun 11, 2021 6:17 pm

Up until earlier today all was well. Latast Resolve updates. Windows 10 64 bit. Latest updates

This afternoon tried to run it and Resolve refuses to start.

Have uninstalled and re installed but still not starting.

Can't see Resolve in task manager
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Dwaine Maggart

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 17 won't start

PostFri Jun 11, 2021 6:53 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
Blackmagic Design DaVinci Support

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