Resolve Studio 17 USB Dongle issue (Claims activation code)

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Balu91

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Resolve Studio 17 USB Dongle issue (Claims activation code)

PostTue Nov 10, 2020 1:27 am

Hi! I'm excited with the new version but when I am going to enter in Davinci Resolve Studio 17 it claims me to activate it with a code. I have a legal USB Dongle, I don't understand why it's not working, but I had read about it and that problem was present in past versions, specially beta versions, and this problem ran out when Blackmagic added a new version. I want to think that the solution is that simply, but I don't know if you are experimenting these things too. Please, report your problems here in order to alert Blackmagic of this issue.

I'm running Windows 10 x64 and I have working right now with Davinci Resolve Studio 16.3 Beta 3 without problems.

Thank you!
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostTue Nov 10, 2020 11:40 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostWed Nov 11, 2020 4:42 am

Dwaine Maggart wrote:In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.


I am also having same problem as OP and when I run capturelogs it SAYS it put it on my desktop but it isn't. I've tried multiple times and looked in the DaVinci Resolve folder near as i can tell no file anywhere.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostSat Nov 14, 2020 11:45 am

The situation is similar for me. The system I use macOS Catalina 10.15.17.
The Fusion Studio 17 Beta and DaVinci_Resolve_Studio_16.2.7_Mac is working fine.
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostTue Nov 17, 2020 5:00 am

For Windows users where CaptureLogs is not generating a log file, download this file:

https://www.dropbox.com/s/sj40qkat4ysnv ... e.zip?dl=0

Unzip the file. You will have a file called CaptureLogsOneDrive.bat

Copy this file to C:\Program Files\Blackmagic Design\DaVinci Resolve

Then run this file.
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostTue Nov 17, 2020 5:02 am

@Laszlo: Open Finder and navigate to /Library/Application Support/Blackmagic Design/DaVinci Resolve and run CaptureLogs.

Since you are using Catalina, you'll get an error message when you run CaptureLogs. You can ignore the error. A Resolve log file will still be created on your Desktop.

Send us the file.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostTue Nov 24, 2020 1:34 pm

*deleted* sorry, in this case the issue was :arrow: :shock: me

Patrick
Last edited by patrick.frey on Tue Nov 24, 2020 2:38 pm, edited 1 time in total.
Windows 10 Pro 64 Bit (1903) • Intel Core i7-3930K (6x3.20 GHz) • 32 GB RAM • SSD + Raid1 • GeForce GTX 980 Ti (6GB) (445.75) • Resolve 16.2.0055 • DeckLink 4K Extreme (11.2)
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostTue Nov 24, 2020 2:17 pm

If you moved your desktop to another folder or drive, the capturelogs are still placed in C:\Users\*Username*\Desktop

B.
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Frank Domahs

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostWed Nov 25, 2020 3:52 pm

I also have a problem with the dongle. I have a MacbookPro with M1 processor for testing purposes. Davinci Resolve 17beta (for M1) is installed.
Unfortunately the dongle is not recognized. The bug report is attached.
Since I will return the computer immediately, I will not be able to try a solution. But I wanted to show the bug report anyway - maybe it will help to make the world a little better ;-)
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostThu Dec 03, 2020 8:48 am

If you haven't already seen this mentioned elsewhere, Resolve dongles are not currently supported on M1 Macs.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostFri Dec 04, 2020 1:27 pm

hi, i have the same problem
regards

DaVinci-Resolve-logs-20201204-141842.tgz
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostFri Dec 04, 2020 5:57 pm

Again, Resolve dongles are NOT currently supported on M1 Macs.

The issue is being worked on.

I'm also not sure that Resolve 16.2.7 will work properly on an M1 Mac. Rosetta 2 might allow it to work. But that's a moot point if you are trying to use a Resolve dongle.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostFri Dec 04, 2020 7:00 pm

Hi,
Dwaine, just to check and make sure...

Version 17.1 works with Dongles on any other computer except M1 Macs.
Correct?

Thanks.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostFri Dec 04, 2020 7:03 pm

I thought 17.1 was only for M1 Macs, the 17 was for all other Macs.

Which means no version of 17.1 will work with a dongle.

No?
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostFri Dec 04, 2020 8:07 pm

Very simply:
17.0 beta is all three platforms. Same as previous versions.
17.1 beta is mac only - both free and studio.

17.0 beta on mac is Intel native, as are previous versions. They run on M1 macs via the Rosetta 2 translation layer, so your mileage may vary, but it is not tested or meant to be run on M1 macs anyway.

17.1 beta on mac is a universal binary. It runs on both Intel and M1 macs natively. The M1 native code means that there are some kinks to be worked out - which, as Peter and Dwaine have observed, includes the license dongle support on M1 macs.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostMon Dec 14, 2020 6:04 pm

I just noticed that I share the dongle problem and have managed to make a log-file on the desktop.

What should I do now?
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostMon Dec 14, 2020 8:05 pm

Put the file on a file sharing site and provide a link to the file here.

Since you are a new user, you probably can't post a URL. Put a space somewhere in the front part of the URL, so the system doesn't see it as a URL.

If you are a Mac M1 user, make sure you are using Resolve 17.1 beta 4, which addresses the dongle issue on M1 Macs.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostTue Dec 15, 2020 7:34 am

https://wetransfer. com/downloads/caebef8940127aa9b0a41ce5f3d2843720201215072855/13cd59d329ce2f0fe378b8e3350d87c420201215073046/561426


Hi, trying to include a url to the logfile I created yesterday.

Have reinstalled Resolve 16 Studio and can finish a project for a client.

Would really like to make the 17 beta work with the dongle.
Just received the Speed Editor and have ten short films to complete this week.
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostTue Dec 15, 2020 5:43 pm

@Kim: Not sure why you think you have a dongle issue? Resolve seems to be running, and not asking for an activation code.

It does seem to be upset with your obs-mac-virtualcam device. Whatever that is. If it's possible to disable that, you might try that and see if Resolve is any happier.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostTue Dec 15, 2020 6:09 pm

Dwaine Maggart wrote:@Kim: Not sure why you think you have a dongle issue? Resolve seems to be running, and not asking for an activation code.

It does seem to be upset with your obs-mac-virtualcam device. Whatever that is. If it's possible to disable that, you might try that and see if Resolve is any happier.


The Dongle issue I experienced was that all my clips in DR17 beta was covered with a watermark "Davinci Resolve Studio" with dots evenly spread out across the screen.

Disappeared when I went back to DR16.

Will try to figure out the (streaming software) OBS virtual cam weird issue thing
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostTue Dec 15, 2020 6:44 pm

That would mean that you had the free version installed, and not the Studio version.

There are 2 separate versions. Having the free version installed, along with the dongle, does not give you Studio features. You need to specifically download and install a version that is labeled Studio.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostWed Dec 16, 2020 6:35 pm

Dwaine Maggart wrote:That would mean that you had the free version installed, and not the Studio version.

There are 2 separate versions. Having the free version installed, along with the dongle, does not give you Studio features. You need to specifically download and install a version that is labeled Studio.



Aha! That might possibly be embarrassingly true!
Have been trying to work this out for two days.
Been using the studio version for six years and just now most likely (probably, most certainly) installed the wrong version.

Will try to install the correct version.
If that works, I thank you and you will never hear from me again.

Don't tell anyone about this! :)
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostWed Dec 30, 2020 7:11 pm

Hello,

Any update on getting Resolve dongles working with M1 Macs? Thanks very much,

Corey Robson
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostWed Jan 06, 2021 8:04 pm

The issue is addressed in the current 17.1b6 release.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostMon Mar 01, 2021 1:40 pm

Hi all,
I have just installed studio 17.0 (win 10) and my dongle is no longer found. The dongle beeps as usual as it goes in ion the port but resolve asks for the key. It was working fine with Resolve_Studio_17.0b8.
https://we.tl/t-Bt0eR6Lgqa
Thanks
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostTue Mar 02, 2021 6:40 pm

It appears that you have a counterfeit Resolve dongle.

Would recommend you return it to the place you purchased it from for a refund or proper dongle.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostThu Mar 04, 2021 11:01 pm

Dwaine Maggart wrote:It appears that you have a counterfeit Resolve dongle.

Would recommend you return it to the place you purchased it from for a refund or proper dongle.


Hi Dwaine,
Thank you for your kind reply. That is very bad news since I paid nearly full price for it and I had no idea that counterfeit Resolve dongles even existed. All the packaging looked legit. First time in 20 years that got scammed...
I can try to return it however I will need some evidence that it is a counterfeit as the seller might well say that I damaged the dongle or something... Anything I could say to support my case ?
Cheers
Pierluigi
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostFri Mar 05, 2021 5:18 pm

You can say that BMD support says it's a counterfeit dongle. That's all the info I can provide.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostFri Mar 05, 2021 10:22 pm

Dwaine Maggart wrote:You can say that BMD support says it's a counterfeit dongle. That's all the info I can provide.

Done, I have little hope of recovering my £150 though...
Thanks anyway for your help.
All the best
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostSat Mar 06, 2021 1:56 am

If it works in the earlier betas and not in the final version, that's proof enough. BM is disabling counterfeit dongles from time to time when they hit the market. A damaged dongle wouldn't work at all.
Don't approach Resolve with your expectations from other NLEs! They are all different.
Resolve Studio 17.2.2 and Fusion Studio 17.2.1, macOS 11.4
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostMon Apr 05, 2021 11:22 pm

Hello,
I'm having the same problem, Mac Pro 2013. Works all fine but now is asking me for the serial number...
My dongle is plug in my mac and is not working at all.
Sending the files.
Attachments
Screen Shot 2021-04-05 at 8.22.17 PM.png
Computer
Screen Shot 2021-04-05 at 8.22.17 PM.png (18.4 KiB) Viewed 3648 times
DaVinci-Resolve-logs-20210405-201749.tgz
??
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostTue Apr 06, 2021 4:37 pm

Sorry to say you have a counterfeit Resolve dongle, which stopped working with Resolve version 16.2.

That would be why the last good log you have is from June of 2020, when you were using the free version of 16.2.3.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostWed Apr 07, 2021 7:04 pm

Dwaine Maggart wrote:Sorry to say you have a counterfeit Resolve dongle, which stopped working with Resolve version 16.2.

That would be why the last good log you have is from June of 2020, when you were using the free version of 16.2.3.


It's original, I'm using DaVinci Studio 15 perfect. There is a way to do 17 works?
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostWed Apr 07, 2021 8:16 pm

Your dongle will not work in Resole 16.2 and higher.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostMon May 17, 2021 6:19 pm

I wasnt working with resolve for more then a year. After that my dongle stopped working. Tried Resolve 17 and 16.2.8.

Here are log and system info files:
https ://disk.yandex. ru/d/y7yhadqZs2K1Ew

Is there anything I can?
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostTue May 18, 2021 5:18 pm

You have a counterfeit dongle. It won't work past Resolve 15.2.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostMon Jun 07, 2021 1:51 pm

Hi Dwayne. Can you help me please. I have the same problem. Resolve studio 17 don't read my USB dongle.
Resolve studio 16 and 17 beta worked well.
I have Windows 10. Thank you
https://drive.google.com/drive/folders/ ... sp=sharing
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostMon Jun 07, 2021 4:26 pm

Unfortunately, you have a counterfeit dongle. It would have stopped working in 17b9.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostFri Jun 11, 2021 7:11 am

Hi Dwayne,

i have the same problem right after i installed davinci resolve 17... was doing alright on resolve 16 because in order to read the braw file i had the resolve update after that some feature in 17 be lock


https://drive.google.com/file/d/1fBIUu7 ... sp=sharing
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostFri Jun 11, 2021 4:42 pm

All of your log files are using the free version of Resolve 17.2.1.

So I'm not sure what your issue is?
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostFri Jun 11, 2021 7:47 pm

Dwaine Maggart wrote:In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.


I am also having this issue. Here is the link for the files requested.
https://drive.google.com/drive/folders/ ... sp=sharing
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostFri Jun 11, 2021 10:53 pm

It was working on June 9.

It would appear from the launch attempts today, that the dongle is not detected. Are you sure it's plugged in? Did you move it to a different USB port? Is the LED on the dongle lighting up?
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostSat Jun 12, 2021 1:04 am

Dwaine Maggart wrote:It was working on June 9.

It would appear from the launch attempts today, that the dongle is not detected. Are you sure it's plugged in? Did you move it to a different USB port? Is the LED on the dongle lighting up?


Yes, nothing changed. I turn on my computer today and received this message. Dongle light is green, as usual. I even tried different USB ports to check but still didn't work.
I need to fix this ASAP because I need to deliver a project soon.

Best regards,
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Dwaine Maggart

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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostSat Jun 12, 2021 3:11 am

Open Device Manager.

In the View menu, select Device by container

Does the USB Dongle show up in the list? If it does, expand it. Does it look like this screen shot?

resolve_dongle.png
resolve_dongle.png (45.3 KiB) Viewed 1246 times


Please send a screen shot of what you see.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostSat Jun 12, 2021 11:27 am

Dwaine Maggart wrote:Open Device Manager.

In the View menu, select Device by container

Does the USB Dongle show up in the list? If it does, expand it. Does it look like this screen shot?

The attachment resolve_dongle.png is no longer available


Please send a screen shot of what you see.


Is this one in the attached picture?
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostSat Jun 12, 2021 7:29 pm

Dwaine Maggart wrote:Open Device Manager.

In the View menu, select Device by container

Does the USB Dongle show up in the list? If it does, expand it. Does it look like this screen shot?

resolve_dongle.png


Please send a screen shot of what you see.


How can I get proper assistance on this issue? I need to finish my project. I am really a concern.
Thank you.
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostSun Jun 13, 2021 8:36 am

Hi Diogo

From your screenshot above, and from this conversation -
It was working on June 9.
It would appear from the launch attempts today, that the dongle is not detected.
it would appear that either the USB hardware (port/controller) is defective, or the dongle is defective.

If you have another computer with DaVinci Resolve Studio installed, please try the dongle there. If that fails, the dongle is likely defective. You will need to work with with the reseller directly for further follow up. If the dongle is indeed detected, your PC/motherboard manufacturer may have a troubleshooting guide, including updating USB drivers, power-cycling the system and/or changing BIOS/system settings. Note that these are specific to each manufacturer and we are unable to recommend more specific solutions.

If you are still unable to continue working in the short term, and are unable to access an alternative license, please consider uninstalling the Studio version and installing the free DaVinci Resolve to finish your project.

Regards
Shrinivas
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guerreiroazul

  • Posts: 8
  • Joined: Thu Jul 05, 2018 6:58 pm
  • Real Name: Diogo Guerreiro

Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostSun Jun 13, 2021 1:09 pm

Shrinivas Ramani wrote:Hi Diogo

From your screenshot above, and from this conversation -
It was working on June 9.
It would appear from the launch attempts today, that the dongle is not detected.
it would appear that either the USB hardware (port/controller) is defective, or the dongle is defective.

If you have another computer with DaVinci Resolve Studio installed, please try the dongle there. If that fails, the dongle is likely defective. You will need to work with with the reseller directly for further follow up. If the dongle is indeed detected, your PC/motherboard manufacturer may have a troubleshooting guide, including updating USB drivers, power-cycling the system and/or changing BIOS/system settings. Note that these are specific to each manufacturer and we are unable to recommend more specific solutions.

If you are still unable to continue working in the short term and are unable to access an alternative license, please consider uninstalling the Studio version and installing the free DaVinci Resolve to finish your project.

Regards
Shrinivas


Hi, the USB port is working fine, the dongle is not working properly I tried in my notebook.
I bought it a few years back from your website, so not through any reseller (as I remember, not 100% sure on that). I am unable to move back to the free version because I use many tools unavailable there. I hope you are able to help me out with this. I am a paid customer that bought the software, not the hardware. You created the hardware so people don´t use pirate software. But this is not my fault. I am in a professional environment with many things going on, relying on software that I do love, that I paid for, and because of a fault in your hardware I can´t deliver the videos to my clients. Would you say this is fair? I live in Brazil and will take some time until I can get it fixed. Please give me another solution. Like an Activation Key or something.

Thanks in advance,

Diogo
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Peter Chamberlain

Blackmagic Design

  • Posts: 10454
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Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostMon Jun 14, 2021 5:34 am

As BMD always sells via a reseller you need to contact them. They will likely required proof of purchase or at the least info so they can see when u did and they can test then replace the dongle.
DaVinci Resolve Product Manager
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guerreiroazul

  • Posts: 8
  • Joined: Thu Jul 05, 2018 6:58 pm
  • Real Name: Diogo Guerreiro

Re: Resolve Studio 17 USB Dongle issue (Claims activation co

PostMon Jun 14, 2021 12:29 pm

Peter Chamberlain wrote:As BMD always sells via a reseller you need to contact them. They will likely required proof of purchase or at the least info so they can see when u did and they can test then replace the dongle.

Terrible support! I will make sure to share with my 250.000 subscribers!

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