Resolve 16 Studio won't start at all

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Ellenoire1

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Re: Resolve 16 Studio won't start at all

PostTue Jun 01, 2021 8:14 pm

Hi
My Davinci will start but not load. It stays on the toolbar but never will maximize. I saw a youtube video saying to upload my log file here.
Thanks
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DaVinci-Resolve-logs-062021_194555.zip
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Dwaine Maggart

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Re: Resolve 16 Studio won't start at all

PostWed Jun 02, 2021 12:12 am

It's very possible that the R7 iGPU that is part of your AMD APU is not adequate to run Resolve.

And you don't appear to have the minimum required system RAM on your system, but that's not causing THIS issue.

Someone with an R9 AMD GPU had similar issues with the AMD 21.4.1 graphics driver that you currently have installed. Reverting to the 21.2.3 driver made their R9 work, so definitely try that. If that doesn't help, your R7 iGPU is probably too old to run Resolve.
Dwaine Maggart
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Re: Resolve 16 Studio won't start at all

PostFri Jun 11, 2021 3:03 am

Hello. My Resolve won't open. It worked great for months but crashed today and here I am. I tried just about all the methods outlined in Scott Fichter's video to fix it but none seemed to work.

Here's a link to the log file. If you could give it a look and let me know what could be wrong I'd be grateful.

https://drive.google.com/file/d/1Txg9-d ... sp=sharing
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Dwaine Maggart

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Re: Resolve 16 Studio won't start at all

PostFri Jun 11, 2021 4:38 pm

Your Google Drive linked is secured, and needs access credentials.

Please make it an open link.
Dwaine Maggart
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Re: Resolve 16 Studio won't start at all

PostFri Jun 11, 2021 6:26 pm

NEW QUERY

Hi Dwaine,

I am using the software (initially version 16 and now version 17 from past 2 monts) on my new Lenovo Ryzen 7 laptop. It started hanging up a lot while I was editing 4k Drone footage. Upon checking few things realised that bcoz of Cache files and Optimized media, my System drive(C) became full on Memory. So, I went into user folder and deleted over 150 gb of cache files from the folders. Now since that day, I am not able to open Davinci Resolve. When i double click, the blue circle of 'loading' comes but it goes away after 5 secs.

I tried everything that experts suggested on Youtube/ chats on this forums as well as other internet sites on likely problems: Compatability troubleshooter, Compatability with Windows 8, restricting firewall, uninstalled and installed zillion times etc...but nothing seems to work.

I even downloaded the older version (16) again and installed it, but still doesn't open.

Attaching .jpeg version of NFO file as its not allowing me to attach .nfo files.
NFO file.jpg
NFO file.jpg (206.78 KiB) Viewed 776 times


Also, Common Log file is not available as I uninstalled and re-installed the software so many times...its a 1KB file with no data

Pls help, i am in middle of a big video and I dont want to switch to another software :(
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Dwaine Maggart

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Re: Resolve 16 Studio won't start at all

PostFri Jun 11, 2021 6:45 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
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KevalP

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Re: Resolve 16 Studio won't start at all

PostFri Jun 11, 2021 7:18 pm

Hi Dwaine,

Attaching link of Dropbox herewith which contains Capture logs and NFO file. Since I am not allowed to post URL, I am removing dropbox dot com forward slash before the 'sh'. Sorry for the inconvenince but the space thing was also not working.

sh/bvhwu757ezcirdc/AAB6kN7MeSVR3gwmtpkh6tnOa?dl=0
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Dwaine Maggart

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Re: Resolve 16 Studio won't start at all

PostFri Jun 11, 2021 10:36 pm

You sent the CaptureLogs.bat file itself.

You need to RUN the CaptureLogs.bat file. And send the file it generates.
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Re: Resolve 16 Studio won't start at all

PostSat Jun 12, 2021 4:49 am

Hi,

I sent actual files bcoz dont know why but I am not able to find the .zip version of log files on my system, let alone desktop.
Attaching the error msg that is coming when i run the Capturelogs file
Log file error.jpg
Log file error.jpg (80.54 KiB) Viewed 711 times


This file is no where located on my system. And its not a dot zip version problem because I can see other zip files and I could extract them. So not able to identify the problem.
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Re: Resolve 16 Studio won't start at all

PostSat Jun 12, 2021 2:42 pm

Dwaine Maggart wrote:Your Google Drive linked is secured, and needs access credentials.

Please make it an open link.


sorry about that. Here is a new link that should be open.

https://drive.google.com/file/d/1Txg9-d ... sp=sharing
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Dwaine Maggart

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Re: Resolve 16 Studio won't start at all

PostMon Jun 14, 2021 6:23 am

@Sean: Your config.dat file is empty, and the backup file for that is missing.

Download the attached zip file. Unzip it. It will unzip a config.dat file.

Put that file in this folder:

C:\Users\Sean\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences

Overwrite the empty config.dat file that's currently there.

I have this file setup to use your Videos folder as the default cache and stills folder.

Once Resolve launches, open Resolve Preferences with the <CTRL><,> shortcut. Then in Media Storage, choose your desired default cache/stills path (which is the first path in the list), if you don't want to use Videos.

Then Save the preferences. Exit Resolve, and relaunch just to make sure it will still launch.

If it does, go back to the C:\Users\Sean\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences folder and make a copy of config.dat and call it config.dat.bak

If the above does not allow Resolve to start, send another Resolve log.
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config.zip
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Dwaine Maggart
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Re: Resolve 16 Studio won't start at all

PostMon Jun 14, 2021 7:06 pm

Dwaine Maggart wrote:@Sean: Your config.dat file is empty, and the backup file for that is missing.

Download the attached zip file. Unzip it. It will unzip a config.dat file.

Put that file in this folder:

C:\Users\Sean\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences

Overwrite the empty config.dat file that's currently there.

I have this file setup to use your Videos folder as the default cache and stills folder.

Once Resolve launches, open Resolve Preferences with the <CTRL><,> shortcut. Then in Media Storage, choose your desired default cache/stills path (which is the first path in the list), if you don't want to use Videos.

Then Save the preferences. Exit Resolve, and relaunch just to make sure it will still launch.

If it does, go back to the C:\Users\Sean\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences folder and make a copy of config.dat and call it config.dat.bak

If the above does not allow Resolve to start, send another Resolve log.


Hey Dwaine,

I gave it a go. After replacing the contig.dat file Resolve was able to open. But before I could access it I needed to input a code to confirm my credentials. I use the free studio version so I didn't have that. I proceeded to copy the config.dat file and rename it to config.dat.bak. After I did that Resolve wouldn't even open anymore, so I deleted the config.dat.bak file to see if it would at least open. It didn't.

Thanks for all the help so far. I'm adding a link below to the new Resolve log.

https://drive.google.com/file/d/1jdEQTL ... sp=sharing
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Dwaine Maggart

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Re: Resolve 16 Studio won't start at all

PostTue Jun 15, 2021 4:31 pm

You have the Studio version of Resolve installed. If you don't have a Studio license, you need to install the free version. You download that from the BMD web site Support area for DaVinci Resolve.

The free version downloads are the ones without Studio in the name.

In Windows Control Panel, Programs and Features panel, right click on DaVinci Resolve and select Uninstall. Then download the free version and install that.
Dwaine Maggart
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Re: Resolve 16 Studio won't start at all

PostWed Jun 16, 2021 12:44 am

Hi Dwaine,

Yes it's me again!

Having accepted that the only way I can open Resolve on this laptop is to disable my Intel Graphics - I have been managing to use it until I have now updated to your latest version.

I disable the Intel graphics, the program opens, I select a new or an old project and the program crashes.
Help!!

Whatever is happening now?

As I am sure you will request - attached is a WeTransfer link to the Log File and the Windows File

https://we.tl/t-KvM3hGCXVJ

Hope you can help,

Many thanks in anticipation,

John
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Dwaine Maggart

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Re: Resolve 16 Studio won't start at all

PostWed Jun 16, 2021 8:23 am

It appears that after you installed the NVIDIA 462.59 driver, that OpenGL stuff was not properly initializing.

That was not happening when you had 462.31 and 466.11 installed. So I think I'd suggest going back to the 462.31 Studio driver and see if that works better.
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Re: Resolve 16 Studio won't start at all

PostThu Jun 17, 2021 1:01 am

Hi Dwaine,

Thanks for your response which I assume follows your download of my log file?

I rolled the NVIDIA driver back as far as it would go - but DaVinci 17.2.1 had a black line around the on screen graphic as it was loading the Fairlight engine - this cleared and and it continued to load the other surfaces. When either starting a new project or trying to open an original project - the program crashed.

I completely uninstalled Resolve and installed 17.2 and despite having the Intel graphics enabled received the welcome message - 'What's new in 17.2' - of course it would not open , so I disabled the Intel graphics - and the same thing happened again and after selecting a project - the program crashed!

I have now updated both graphics to the ones that Windows 10 says is the best for my machine - that is
Intel HD Graphics 530 with the driver 27.20.100.9466 dated 30/03/2021 and NVIDIA GTX1060 driver version 27.21.14.6663 dated 27/05/2021.

If Resolve 17 does not work with these recommended drivers installed - what do you suggest please??
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Dwaine Maggart

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Re: Resolve 16 Studio won't start at all

PostThu Jun 17, 2021 1:09 am

I'd re-suggest that you go back to the 462.31 driver, which your logs showed was working.

If you tried that and it didn't work, then I assume a Windows update broke something, and I don't have any good guidance for that.
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Re: Resolve 16 Studio won't start at all

PostFri Jun 18, 2021 12:01 am

Hi Dwaine,

Did as you suggested and installed 46.231, disabled the Intel driver and it does exactly the same.

It would appear that my laptp and no doubt many other users are going to find that their laptops are not compatible with Davinci Resolve - until maybe graphic driver designers, Microsoft and Black Magic Design take the trouble to find out just what is happening - things have worked perfectly well for years but now.......

Thanks for your help - it is appreciated
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Charles Bennett

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Re: Resolve 16 Studio won't start at all

PostFri Jun 18, 2021 7:38 am

John, try doing a clean install of Nvidia Studio driver 462.59. This is what I am currently using with my GTX 1060. I don't have any Intel graphics device enabled on my machine.
Resolve Studio 17.2.2
XPS 8700 i7-4790 4 core, 24GB RAM, GTX1060/6GB (462.59 Studio), Win10 Home 19041, Speed Editor, 2 Screens
Pro Tools 2018.4
Dell Workstation, 2 X 4 core Xeon , 16GB ECC RAM, GTX650, Win7 Ultimate, Digi 002R, Mackie HUI, 3 Screens
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Re: Resolve 16 Studio won't start at all

PostFri Jun 18, 2021 1:42 pm

Ta Charles,

Will try that.

Is your GTX 1060 on a desktop or a laptop??

My main machine which has dual graphics and has all the latest NVIDIA and Intel drivers installed - there is no no problem (except possibly I need more memory!!) however the problem seems to only appear on laptops.

Before this latest problem (following your advice I think) I was happily disabling the Intel driver when I wanted to used Resolve.
interestingly enough once Resolve is running, re-enabling the Intel driver has no effect and Resolve continues to run fine??

Intel have been very pro-active and are looking into this problem at the highest level (especially as ther drivers are being publicly blamed for all the problems!). In the course of testing with Intel it was found that their early drivers did not cause problems - so that is the road that they are currently going down.

Many thanks for your helpful advice and interest

John
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Re: Resolve 16 Studio won't start at all

PostSat Jun 19, 2021 12:46 am

I give up!!

I did a clean install of the NVIDIA driver and it was just the same.

I completely removed Davinci and even the RAW file player and installed the latest 17.2.1

It told me what was new, spent ages loading the Fairlight section - finally got to make a new project - clicked on it and it just goes to a black screen and sits there.

It looks like this machine and Resolve are not compatible - ah well!

I think I might have wasted enough time on a brilliant but temperamental program.

It now just means that I will not be demonstrating Resolve in any of my talks and demos

Any other ideas would be appreciated - if not thanks for your help anyway
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Charles Bennett

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Re: Resolve 16 Studio won't start at all

PostSat Jun 19, 2021 8:19 am

John, I'm running a desktop PC.
Resolve Studio 17.2.2
XPS 8700 i7-4790 4 core, 24GB RAM, GTX1060/6GB (462.59 Studio), Win10 Home 19041, Speed Editor, 2 Screens
Pro Tools 2018.4
Dell Workstation, 2 X 4 core Xeon , 16GB ECC RAM, GTX650, Win7 Ultimate, Digi 002R, Mackie HUI, 3 Screens
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Re: Resolve 16 Studio won't start at all

PostSat Jun 19, 2021 11:56 pm

Thanks for that Charles - the problem only seems to occur with dual graphics laptops especially with NVIDIA 1060

My desktop works ok with dual graphics.

Thanks for your help anyway-it is appreciated.

John
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Re: Resolve 16 Studio won't start at all

PostSat Jul 10, 2021 9:24 am

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Dwaine Maggart

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Re: Resolve 16 Studio won't start at all

PostMon Jul 12, 2021 4:45 pm

Your link requires access credentials. Make it an open link.
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Re: Resolve 16 Studio won't start at all

PostMon Jul 19, 2021 4:18 am

Hey Dwayne,

I wanted to test out resolve before I purchased the studio version but I keep getting hit with the same error. It says my gpu isn't supported even thought it meets the requirements (It's a GeForce GTX 1660 Super). If you can help at all I'd really appreciate it. I included my capture logs.
DaVinci-Resolve-logs-20210719_ 01457.zip
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Re: Resolve 16 Studio won't start at all

PostTue Jul 20, 2021 4:29 pm

That's very odd. Please open the Windows System Information app and select File - Save to generate a .NFO file, and provide that. Perhaps it will have a clue as to why this is happening.
Dwaine Maggart
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Re: Resolve 16 Studio won't start at all

PostWed Jul 21, 2021 12:38 am

I made sure all my drivers were up to date too. Thank you again for helping.

Here's the .nfo

https://drive.google.com/file/d/1oqXnYa ... sp=sharing
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Dwaine Maggart

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Re: Resolve 16 Studio won't start at all

PostWed Jul 21, 2021 3:21 am

Is there some reason you have the NVIDIA Nsight Visual Studio installed?

Remove these environment variables and reboot the machine, and I suspect Resolve will be happier:

CUDA_INJECTION32_PATH C:\Program Files (x86)\NVIDIA Corporation\Nsight Visual Studio Edition 2020.3\Monitor\Common\Injection32\Nvda.Cuda.Injection.dll

CUDA_INJECTION64_PATH C:\Program Files (x86)\NVIDIA Corporation\Nsight Visual Studio Edition 2020.3\Monitor\Common\Injection64\Nvda.Cuda.Injection.dll
Dwaine Maggart
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Re: Resolve 16 Studio won't start at all

PostThu Jul 22, 2021 1:55 pm

Yup that was it, Thank you so much!
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