
Welcome Alvaro
Please refer to this FAQ. Specifically, your GPU drivers and VRAM may have an impact on decode capability, speeds and other ops. Please include this info as well in your post.
A few obvious things to check:
a. is your GPU processing mode (in preferences) set to CUDA?
b. is the GPU connected to the fastest PCIe slot on your computer?
c. are your displays connected to the GPU's output ports? (and not the motherboard's display outputs)