Resolve crashes when computer returns from sleep

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AindreaBurns

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Resolve crashes when computer returns from sleep

PostWed Jun 16, 2021 2:41 pm

Davinci Resolve crashes every time my computer resumes after sleep.

This is repeatable, it happens every time.

Running DaVinci Resolve v17.2.1.0012 (Windows/MSVC x86_64)
BMD_BUILD_UUID 627ad6a2-0f5d-4570-8eb4-8288a966838b
BMD_GIT_COMMIT c67d8b3ee6ad4a43096b7b6563c1f5571b917dce
Detected System:
- OS: Windows 10 Home (Build 19042)
- Model: Dell 0NNW5N
- CPU: Intel Core i7-10510U, 8 threads, x86-64
- RAM: 7.8 GiB used of 15.8 GiB
- NVIDIA GPU Driver: 462.31, supports CUDA 11.2
Detected 2 GPUs:
- "NVIDIA GeForce MX250" (gpu:b0346fb4.510dd5ce) <- Main Display GPU
Discrete, 0 B used of 1.9 GiB VRAM, PCI:60:0 (x2)
Matches: CUDA, DirectX, NVAPI, NVML, OpenCL
- "Intel UHD Graphics" (gpu:c21b7c6f.5f6737f1)
Integrated, 6.3 GiB VRAM, PCI:0:2.0
Matches: DirectX, OpenCL, Win32
Detected 1 monitors:
- "Dell 7591-AUO Display" <- Main Monitor
3840x2160, connected to "NVIDIA GeForce MX250" (gpu:b0346fb4.510dd5ce)
Selected compute API: CUDA
Manual GPU Selection:
- "NVIDIA GeForce MX250" (gpu:b0346fb4.510dd5ce)
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Peter Chamberlain

Blackmagic Design

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Re: Resolve crashes when computer returns from sleep

PostThu Jun 17, 2021 2:43 am

It's likely the GPU drivers or windows are not managing the sleep change so the GPU is not becoming available to Resolve.

Try deactivation one GPU, and a complete re-install, not update, to the GPU driver.
DaVinci Resolve Product Manager
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AindreaBurns

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Re: Resolve crashes when computer returns from sleep

PostThu Jun 17, 2021 12:26 pm

Which part of which diagnostic log file will confirm the cause?

(I'd send a problem report to BMD but that feature is also totally broken)
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Charles Bennett

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Re: Resolve crashes when computer returns from sleep

PostThu Jun 17, 2021 9:38 pm

Best practice for programs like Resolve is not to have the computer go to sleep or hibernate. Some processes will not restart by themselves when waking hence the crash.
This is how to post logs.
Attachments
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Resolve Studio 17.3.1
Dell XPS 8700 i7-4790 4 core, 24GB RAM, 2 x internal Samsung Evo SSDs, GTX1060/6GB (462.59 Studio), Win10 Home 19043, Speed Editor, PreSonus Faderport 1, Eizo ColorEdge CS230 + BenQ GW2270 (both calibrated)
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Jim Simon

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Re: Resolve crashes when computer returns from sleep

PostFri Jun 18, 2021 2:12 pm

I second Charles' advice. Keep an edit system fully powered at all times. Disable any Sleep, Hibernate or other low power modes.
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Critfocus

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Re: Resolve crashes when computer returns from sleep

PostSat Jul 24, 2021 6:08 pm

+1 on Resolve crashing every time I return from sleep on my PC. Not a huge issue knowing that it will happen every time; but something BM should look into.
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Marc Wielage

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Re: Resolve crashes when computer returns from sleep

PostSat Jul 24, 2021 11:06 pm

Charles Bennett wrote:Best practice for programs like Resolve is not to have the computer go to sleep or hibernate. Some processes will not restart by themselves when waking hence the crash.

I think Charles is 100% right -- if I have to walk away from my system for more than a few minutes, I'll save the current session, exit Resolve, and then sleep the computer. To me, sessions are too fragile and too important to risk them because a drive disconnected or the OS crashed during sleep/hibernate modes.

I know editors who use the same philosophy with Avid, because of the way it scans and connects to external hard drives. They don't just sleep the system, they exit the software, then sleep the system.

I've gotten into the habit of just shutting down the system at the end of the day and then rebooting from scratch and relaunching Resolve when starting a new day. I'm not in so much of a hurry that I can't wait 1 minute for the system to come back up, and Resolve typically takes less than :30 seconds to launch these days.
marc wielage, csi • VP/color & workflow • chroma | hollywood
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Peter Cave

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Re: Resolve crashes when computer returns from sleep

PostSun Jul 25, 2021 7:31 am

In my experience ALL major editing apps (Avid, FCP, Premiere Resolve) suffer from this. It's definitely good practice to not let a computer sleep when using editing or compositing apps.
Resolve 16.2.6 AND Resolve 17.3.1
Mac OSX 10.14.6, Hackintosh i7 8700 32GB RAM, Radeon RX 580 8GB
Decklink Studio 2, FSI LM1770 Monitor

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