Urgent help needed regarding crash DR 17

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
  • Author
  • Message
Offline

Julian Dahl

  • Posts: 103
  • Joined: Sat Sep 27, 2014 1:17 pm

Urgent help needed regarding crash DR 17

PostWed Aug 04, 2021 8:57 am

Starting up 17.2.1 this morning, no problems.
Creating a new project, then update 17.2.2 windows pops up, so decide to update before i start the project.
DR wont close, so i force quit it.
When update has beeen downloaded, and dmg file is ready, it wont open and says cant verify.
Then i go back to open the 17.2.1 version and skip the update for now, but this time it crashes before its opened.
Restarst machine, same problem, so i try to download the 17.2.2 version one more time, this time it works, and installs succesfully, BUT, the crashing when opening still continues.
Then i uninstall the 2.2. version, and reinstall the old 2.1, but still crashing.
So what options do i have here, when im stock whatever i do?

Mac Pro 7.1 48GB, RX-5700 8GB, 12c, OSX 10.15.7


See crashreport below:

Process: Resolve [1268]
Path: /Applications/DaVinci Resolve/DaVinci Resolve.app/Contents/MacOS/Resolve
Identifier: com.blackmagic-design.DaVinciResolve
Version: 17.2.2 (17.2.20004)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Resolve [1268]
User ID: 501

Date/Time: 2021-08-04 10:48:42.996 +0200
OS Version: Mac OS X 10.15.7 (19H1323)
Report Version: 12
Bridge OS Version: 5.5 (18P4759a)
Anonymous UUID: CF0E11AC-53EF-3431-74D5-7568D1C98B2F


Time Awake Since Boot: 220 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [1268]

VM Regions Near 0:
-->
__TEXT 0000000100000000-0000000115d10000 [349.1M] r-x/r-x SM=COW /Applications/DaVinci Resolve/DaVinci Resolve.app/Contents/MacOS/Resolve

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.blackmagic-design.DaVinciResolve 0x000000010303ec0c 0x100000000 + 50588684
1 com.blackmagic-design.DaVinciResolve 0x000000010303d741 0x100000000 + 50583361
2 com.blackmagic-design.DaVinciResolve 0x000000010303cff8 0x100000000 + 50581496
3 com.blackmagic-design.DaVinciResolve 0x0000000103074e97 0x100000000 + 50810519
4 com.blackmagic-design.DaVinciResolve 0x00000001030621d0 0x100000000 + 50733520
5 libdyld.dylib 0x00007fff71362cc9 start + 1

Thread 1:
0 libsystem_pthread.dylib 0x00007fff71562b68 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x00007fff71562b68 start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x0000000125013200 rcx: 0x0000000000000000 rdx: 0x00000000a200f873
rdi: 0x00000000a1e0f7fb rsi: 0x00006000029031e0 rbp: 0x00007ffeefbff7f0 rsp: 0x00007ffeefbff600
r8: 0x0000000000000091 r9: 0x00000000000007fb r10: 0x00000000000031e0 r11: 0x0000000000000070
r12: 0x0000000125013628 r13: 0x0000000125013200 r14: 0x000060000186bd80 r15: 0x0000000115d6f700
rip: 0x000000010303ec0c rfl: 0x0000000000010246 cr2: 0x0000000000000000

Logical CPU: 4
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14


VM Region Summary:
ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
Writable regions: Total=2.9G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=2.9G(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
CoreServices 88K 1
Kernel Alloc Once 8K 1
MALLOC 341.2M 26
MALLOC guard page 24K 4
MALLOC_MEDIUM (reserved) 240.0M 2 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 256.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.0M 3
Stack 9232K 3
VM_ALLOCATE 248K 4
VM_ALLOCATE (reserved) 2.0G 2 reserved VM address space (unallocated)
__DATA 87.4M 458
__DATA_CONST 925K 21
__FONT_DATA 4K 1
__GLSLBUILTINS 5176K 1
__LINKEDIT 426.4M 93
__OBJC_RO 32.3M 1
__OBJC_RW 1908K 2
__TEXT 851.8M 433
__UNICODE 564K 1
mapped file 42.7M 5
shared memory 632K 14
=========== ======= =======
TOTAL 4.3G 1078
TOTAL, minus reserved VM space 1.8G 1078

Model: MacPro7,1, BootROM 1554.140.20.0.0 (iBridge: 18.16.14759.0.1,0), 12 processors, 12-Core Intel Xeon W, 3,3 GHz, 48 GB, SMC
Graphics: kHW_AMDRadeonPro580XwithAMDItem, AMD Radeon Pro 580X, spdisplays_pcie_device, 8 GB
Graphics: Radeon RX 5700 XT, Radeon RX 5700 XT, spdisplays_pcie_device, 8 GB
Memory Module: Slot 1 (Channel F / DIMM 1), 8 GB, DDR4 R-DIMM, 2933 MHz, Hynix, HMA81GR7CJR8N-WM
Memory Module: Slot 3 (Channel E / DIMM 1), 8 GB, DDR4 R-DIMM, 2933 MHz, Micron, 9ASF1G72PZ-2G9E6
Memory Module: Slot 5 (Channel D / DIMM 1), 8 GB, DDR4 R-DIMM, 2933 MHz, Micron, 9ASF1G72PZ-2G9E6
Memory Module: Slot 8 (Channel A / DIMM 1), 8 GB, DDR4 R-DIMM, 2933 MHz, Micron, 9ASF1G72PZ-2G9E6
Memory Module: Slot 10 (Channel B / DIMM 1), 8 GB, DDR4 R-DIMM, 2933 MHz, Micron, 9ASF1G72PZ-2G9E6
Memory Module: Slot 12 (Channel C / DIMM 1), 8 GB, DDR4 R-DIMM, 2933 MHz, Hynix, HMA81GR7CJR8N-WM
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Oct 28 2020 14:13:29 version 9.30.357.42.32.5.48 FWID 01-767f6cce
Bluetooth: Version 7.0.6f8, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en2
PCI Card: pci144d,a808, sppci_nvme, Slot-5@14,0,0
PCI Card: AMD Radeon Pro 580X, sppci_displaycontroller, Slot-1@7,0,0
PCI Card: pci1002,aaf0, sppci_audiodevice, Slot-1@7,0,1
PCI Card: Radeon RX 5700 XT, gpu-controller, Slot-3@19,0,0
PCI Card: pci1002,ab38, sppci_audiodevice, Slot-3@19,0,1
PCI Card: pci8086,15eb, sppci_thunderbolt, Thunderbolt@143,0,0
PCI Card: XHC4, sppci_usbxhci, Thunderbolt@142,0,0
Serial ATA Device: ST8000VN004-2M2101, 8 TB
Serial ATA Device: TOSHIBA MD06ACA800V, 8 TB
USB Device: USB 3.0 Bus
USB Device: USB3.1 Hub
USB Device: P9237 Desktop
USB Device: Porsche Desktop
USB Device: USB-Serial (0001)
USB Device: USB2.0 Hub
USB Device: Hub
USB Device: Apple LED Cinema Display
USB Device: Display iSight
USB Device: Display Audio
USB Device: USB-C SD Card Reader
USB Device: USB3.0 Hub
USB Device: P9227 Slim
USB Device: USB3.0 Hub
USB Device: Portable SSD T5
USB Device: P9237 Desktop
USB Device: Apple MagSafe Charger
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: Apple T2 Bus
USB Device: Headset
USB Device: Apple T2 Controller
Thunderbolt Bus: Mac Pro, Apple Inc., 49.4
Thunderbolt Bus: Mac Pro, Apple Inc., 49.4
Mac Pro 7.1 48GB, RX5700 8GB, 12c, OSX 10.15.7
Offline

Reynaud Venter

  • Posts: 2478
  • Joined: Sun May 28, 2017 9:34 am

Re: Urgent help needed regarding crash DR 17

PostWed Aug 04, 2021 9:07 am

Posting a link to generated logs may be more useful: viewtopic.php?f=21&t=90190#17

Suggest including your system spec in your signature.
⟦ Resolve Studio 17.3.1 | macOS 10.15.7 | Mac Pro Rack | 16-core 3.2GHz | 32GB RAM | Radeon 580X ⟧
⟦ Fairlight Console (DAE-1C-2F) + Fairlight Audio Accelerator | Intensity Pro 4K | Desktop Video 12.1 ⟧
Offline

Julian Dahl

  • Posts: 103
  • Joined: Sat Sep 27, 2014 1:17 pm

Re: Urgent help needed regarding crash DR 17

PostWed Aug 04, 2021 12:01 pm

How do i generate logs when i cannot open the app?
My specs are in the post.
Mac Pro 7.1 48GB, RX5700 8GB, 12c, OSX 10.15.7
Offline

Reynaud Venter

  • Posts: 2478
  • Joined: Sun May 28, 2017 9:34 am

Re: Urgent help needed regarding crash DR 17

PostWed Aug 04, 2021 12:10 pm

Julian Dahl wrote:How do i generate logs when i cannot open the app?
The provided link outlines that procedure: viewtopic.php?f=21&t=90190#17

If you cannot launch DaVinci Resolve after a crash, please follow the steps below:

Mac OS:
In Finder, select "Go to Folder..." (⇧⌘G by default), type the path /Library/Application Support/Blackmagic Design/DaVinci Resolve/ and hit Enter. Run the CaptureLogs application.
Offline

Julian Dahl

  • Posts: 103
  • Joined: Sat Sep 27, 2014 1:17 pm

Re: Urgent help needed regarding crash DR 17

PostWed Aug 04, 2021 1:03 pm

Ok, got it, thanks.

Coudlnt find this app tough "Run the CaptureLogs application" but maybe the latest txt file from the log is enough?

[0x11bba4dc0] | Main | INFO | 2021-08-04 11:45:40,938 | Running DaVinci Resolve Studio v17.2.2.0004 (macOS/Clang x86_64)
[0x11bba4dc0] | Main | INFO | 2021-08-04 11:45:40,938 | BMD_BUILD_UUID 4e408b79-71cf-43a4-9bd4-b2d011506ff2
[0x11bba4dc0] | Main | INFO | 2021-08-04 11:45:40,938 | BMD_GIT_COMMIT 136c2ab8e881295efb47160ea8fcb99d78ea9c40
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,965 | Starting GPUDetect 1.1_3-a4
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,986 | Done in 20 ms.
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,986 | Detected System:
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,986 | - OS: MacOS 10.15.7 (Build 19H1323)
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,986 | - Model: MacPro7,1
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,986 | - System ID: 87941b2c-1420-565d-a876-e9d785cf75f6
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,986 | - CPU: Intel Xeon W-3235, 24 threads, x86-64
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,986 | - RAM: 10.7 GiB used of 48.0 GiB
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,986 | Detected 2 GPUs:
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,987 | - "AMD Radeon Pro 580X" (gpu:6d62a45d.fe4b2c1d)
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,987 | Discrete, 250 MiB used of 8 GiB VRAM, PCI:7:0.0
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,987 | Matches: CoreGraphics, IOKit, Metal, OpenCL
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,988 | - "AMD Radeon RX 5700 XT" (gpu:4e829160.0f5b1ae9) <- Main Display GPU
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,988 | Discrete, 349 MiB used of 8.0 GiB VRAM, PCI:19:0.0
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,988 | Matches: CoreGraphics, IOKit, Metal, OpenCL
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,988 | Detected 1 monitors:
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,988 | - "LED Cinema Display" <- Main Monitor
[0x11bba4dc0] | GPUDetect | INFO | 2021-08-04 11:45:40,988 | 2560x1440, connected to "AMD Radeon RX 5700 XT" (gpu:4e829160.0f5b1ae9)
Mac Pro 7.1 48GB, RX5700 8GB, 12c, OSX 10.15.7
Offline

Julian Dahl

  • Posts: 103
  • Joined: Sat Sep 27, 2014 1:17 pm

Re: Urgent help needed regarding crash DR 17

PostWed Aug 04, 2021 1:06 pm

Skjermbilde 2021-08-04 kl. 15.05.25.png
Skjermbilde 2021-08-04 kl. 15.05.25.png (25.03 KiB) Viewed 164 times


These are the only files in the application support folder
Mac Pro 7.1 48GB, RX5700 8GB, 12c, OSX 10.15.7
Offline

Julian Dahl

  • Posts: 103
  • Joined: Sat Sep 27, 2014 1:17 pm

Re: Urgent help needed regarding crash DR 17

PostWed Aug 04, 2021 1:07 pm

Skjermbilde 2021-08-04 kl. 15.06.49.png
Skjermbilde 2021-08-04 kl. 15.06.49.png (32.3 KiB) Viewed 164 times


and in the logs folder
Mac Pro 7.1 48GB, RX5700 8GB, 12c, OSX 10.15.7
Offline

Reynaud Venter

  • Posts: 2478
  • Joined: Sun May 28, 2017 9:34 am

Re: Urgent help needed regarding crash DR 17

PostWed Aug 04, 2021 1:47 pm

Julian Dahl wrote:These are the only files in the application support folder
Navigate to the Support Folder at the System level rather than at the user level.

Macintosh HD > Library > Application Support > Blackmagic Design > DaVinci Resolve > CaptureLogs
Offline

Julian Dahl

  • Posts: 103
  • Joined: Sat Sep 27, 2014 1:17 pm

Re: Urgent help needed regarding crash DR 17

PostWed Aug 04, 2021 2:44 pm

Mac Pro 7.1 48GB, RX5700 8GB, 12c, OSX 10.15.7
Offline

Julian Dahl

  • Posts: 103
  • Joined: Sat Sep 27, 2014 1:17 pm

Re: Urgent help needed regarding crash DR 17

PostWed Aug 04, 2021 3:19 pm

Anyone having some general tips on how to be able to run Resolve on my Mac 7.1 again?
Are there any hidden system files that could or should manually deleted without ruining all my previous projects?
Im kind of stuck here, not being able to deliver my work to today and with a less satisfied client.
Mac Pro 7.1 48GB, RX5700 8GB, 12c, OSX 10.15.7

Return to DaVinci Resolve

Who is online

Users browsing this forum: Google Feedfetcher and 65 guests