I can't sign in to any of the internet accounts! 17.3 Win

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alfuraiji

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I can't sign in to any of the internet accounts! 17.3 Win

PostMon Aug 23, 2021 12:50 pm

Hi, I'm on Resolve Studio 17.3 Build 14 on windows 10 and I can't sign in to any of the available internet accounts, once I hit the sign-in button I got a black window instead of the login screen
I don't have any 3rd party Anti-Virus and didn't change anything in the windows security and it used to work perfectly with Frame.io before updating to 17.3 ... is there any solution or shall I downgrade?

Update: After updating to 17.3.1 Frame.io works perfectly
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Screenshot 2021-08-23 155002.jpg (192.07 KiB) Viewed 1106 times
Last edited by alfuraiji on Tue Sep 21, 2021 12:03 am, edited 1 time in total.
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Ben Carlson

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostMon Aug 23, 2021 1:07 pm

Same problem here - 17.3 release :o

malformed url ???
DR Studio 17.3 Win10Pro 20H2 19042.1165 i7-8850H 2.6GHz - 32GB RAM;
nVidia Quadro P2000 4 GB (462.31)
OS,Library,Project: 1TB SSD - Cache & src media files: 500GB NVMe
ATEM TVS (8.5.3), VA 4k (2.5.4)
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cyberphile

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostMon Aug 23, 2021 4:14 pm

Same problem here too. Here is what a network sniffer shows when I try to sign in to Vimeo:

No. Time Source Destination Protocol Length Info
19 4.626535 192.168.1.3 192.168.1.1 DNS 73 Standard query 0xe171 A api.vimeo.com

Frame 19: 73 bytes on wire (584 bits), 73 bytes captured (584 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Chongqin_8b:49:47 (ec:5c:68:8b:49:47), Dst: Netgear_48:ac:19 (9c:3d:cf:48:ac:19)
Internet Protocol Version 4, Src: 192.168.1.3 (192.168.1.3), Dst: 192.168.1.1 (192.168.1.1)
User Datagram Protocol, Src Port: 62008, Dst Port: 53
Domain Name System (query)

No. Time Source Destination Protocol Length Info
20 4.645394 192.168.1.1 192.168.1.3 DNS 151 Standard query response 0xe171 A api.vimeo.com CNAME vimeo.com A 151.101.128.217 A 151.101.64.217 A 151.101.0.217 A 151.101.192.217

Frame 20: 151 bytes on wire (1208 bits), 151 bytes captured (1208 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Netgear_48:ac:19 (9c:3d:cf:48:ac:19), Dst: Chongqin_8b:49:47 (ec:5c:68:8b:49:47)
Internet Protocol Version 4, Src: 192.168.1.1 (192.168.1.1), Dst: 192.168.1.3 (192.168.1.3)
User Datagram Protocol, Src Port: 53, Dst Port: 62008
Domain Name System (response)

No. Time Source Destination Protocol Length Info
21 4.646878 192.168.1.3 vimeo.com TCP 66 60872 → 443 [SYN] Seq=0 Win=64240 Len=0 MSS=1460 WS=256 SACK_PERM=1

Frame 21: 66 bytes on wire (528 bits), 66 bytes captured (528 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Chongqin_8b:49:47 (ec:5c:68:8b:49:47), Dst: Netgear_48:ac:19 (9c:3d:cf:48:ac:19)
Internet Protocol Version 4, Src: 192.168.1.3 (192.168.1.3), Dst: vimeo.com (151.101.128.217)
Transmission Control Protocol, Src Port: 60872, Dst Port: 443, Seq: 0, Len: 0

No. Time Source Destination Protocol Length Info
22 4.672305 vimeo.com 192.168.1.3 TCP 66 443 → 60872 [SYN, ACK] Seq=0 Ack=1 Win=65535 Len=0 MSS=1460 SACK_PERM=1 WS=512

Frame 22: 66 bytes on wire (528 bits), 66 bytes captured (528 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Netgear_48:ac:19 (9c:3d:cf:48:ac:19), Dst: Chongqin_8b:49:47 (ec:5c:68:8b:49:47)
Internet Protocol Version 4, Src: vimeo.com (151.101.128.217), Dst: 192.168.1.3 (192.168.1.3)
Transmission Control Protocol, Src Port: 443, Dst Port: 60872, Seq: 0, Ack: 1, Len: 0

No. Time Source Destination Protocol Length Info
23 4.672380 192.168.1.3 vimeo.com TCP 54 60872 → 443 [ACK] Seq=1 Ack=1 Win=131328 Len=0

Frame 23: 54 bytes on wire (432 bits), 54 bytes captured (432 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Chongqin_8b:49:47 (ec:5c:68:8b:49:47), Dst: Netgear_48:ac:19 (9c:3d:cf:48:ac:19)
Internet Protocol Version 4, Src: 192.168.1.3 (192.168.1.3), Dst: vimeo.com (151.101.128.217)
Transmission Control Protocol, Src Port: 60872, Dst Port: 443, Seq: 1, Ack: 1, Len: 0

No. Time Source Destination Protocol Length Info
24 4.673918 192.168.1.3 vimeo.com TCP 54 60872 → 443 [FIN, ACK] Seq=1 Ack=1 Win=131328 Len=0

Frame 24: 54 bytes on wire (432 bits), 54 bytes captured (432 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Chongqin_8b:49:47 (ec:5c:68:8b:49:47), Dst: Netgear_48:ac:19 (9c:3d:cf:48:ac:19)
Internet Protocol Version 4, Src: 192.168.1.3 (192.168.1.3), Dst: vimeo.com (151.101.128.217)
Transmission Control Protocol, Src Port: 60872, Dst Port: 443, Seq: 1, Ack: 1, Len: 0

No. Time Source Destination Protocol Length Info
25 4.692714 vimeo.com 192.168.1.3 TCP 54 443 → 60872 [ACK] Seq=1 Ack=2 Win=146432 Len=0

Frame 25: 54 bytes on wire (432 bits), 54 bytes captured (432 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Netgear_48:ac:19 (9c:3d:cf:48:ac:19), Dst: Chongqin_8b:49:47 (ec:5c:68:8b:49:47)
Internet Protocol Version 4, Src: vimeo.com (151.101.128.217), Dst: 192.168.1.3 (192.168.1.3)
Transmission Control Protocol, Src Port: 443, Dst Port: 60872, Seq: 1, Ack: 2, Len: 0

No. Time Source Destination Protocol Length Info
26 4.693720 vimeo.com 192.168.1.3 TCP 54 443 → 60872 [FIN, ACK] Seq=1 Ack=2 Win=146432 Len=0

Frame 26: 54 bytes on wire (432 bits), 54 bytes captured (432 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Netgear_48:ac:19 (9c:3d:cf:48:ac:19), Dst: Chongqin_8b:49:47 (ec:5c:68:8b:49:47)
Internet Protocol Version 4, Src: vimeo.com (151.101.128.217), Dst: 192.168.1.3 (192.168.1.3)
Transmission Control Protocol, Src Port: 443, Dst Port: 60872, Seq: 1, Ack: 2, Len: 0

No. Time Source Destination Protocol Length Info
27 4.693746 192.168.1.3 vimeo.com TCP 54 60872 → 443 [ACK] Seq=2 Ack=2 Win=131328 Len=0

Frame 27: 54 bytes on wire (432 bits), 54 bytes captured (432 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Chongqin_8b:49:47 (ec:5c:68:8b:49:47), Dst: Netgear_48:ac:19 (9c:3d:cf:48:ac:19)
Internet Protocol Version 4, Src: 192.168.1.3 (192.168.1.3), Dst: vimeo.com (151.101.128.217)
Transmission Control Protocol, Src Port: 60872, Dst Port: 443, Seq: 2, Ack: 2, Len: 0


The sniff shows that Resolves opens a connection to vimeo.com on port 443, vimeo.com replys with an ACK & SYN, Resolve responds with an ACK, and then closes the session. There is no attempt even to negotiate the SSL session.
DR Studio 17.4
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Windows 10 Home 64-bit 16GB
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amauff

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostMon Aug 23, 2021 8:44 pm

I have the same problem.
I turned off all firewalls, anti-virus.
I cannot log in to any account.
I only see a black window.
Version 17.3
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Davinci Resolve 17.3.1 Studio, Speed Editor
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Peter Chamberlain

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostTue Aug 24, 2021 1:11 am

Thanks for reports.. we are looking into it.
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WesKane

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostTue Aug 24, 2021 3:32 pm

Same issue.
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axemanbrill

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostTue Aug 24, 2021 3:50 pm

Following this thread. Same problem.
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Motionzek

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostWed Aug 25, 2021 3:24 am

Same problem, can´t sign to any account
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bryantocara

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostThu Aug 26, 2021 1:34 pm

Same
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jamedia

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostThu Aug 26, 2021 3:03 pm

just tried a (short video) 17 Seconds and it uploads to YouTube OK.

I have a batch of 20 2min videos to upload later today I will see how it handles them.
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cyberphile

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostThu Aug 26, 2021 4:21 pm

jamedia wrote:just tried a (short video) 17 Seconds and it uploads to YouTube OK.

I have a batch of 20 2min videos to upload later today I will see how it handles them.


On the Preferences page, try logging out of YouTube and back in again. Once I logged out of Vimeo, it no longer allows me to log in.
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jamedia

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostThu Aug 26, 2021 4:30 pm

cyberphile wrote:
jamedia wrote:just tried a (short video) 17 Seconds and it uploads to YouTube OK.

I have a batch of 20 2min videos to upload later today I will see how it handles them.


On the Preferences page, try logging out of YouTube and back in again. Once I logged out of Vimeo, it no longer allows me to log in.


As it works for me at the moment, I have just automatically rendered and loaded another 2 min video to YT, I won't try the experiment thanks :-) If it ain't broke don't breath on it....
However I hope your comments help point the BMD resolve team in the right direction for a fix.

BTW I need to be able to upload to multiple YT channels for my clients. So a system like in FCPX for setting up many destinations and picking the destination at delivery time would help.
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cyberphile

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostThu Sep 02, 2021 5:28 pm

I just installed Resolve v17.3.1 and tried signing in to Vimeo again. This time a window to log in to Vimeo opened. After I entered my credentials, a Vimeo window opened but Resolve did not save the log in information. Attached are screenshots of the windows.

Resolve Vimeo sign in screenshots.jpg
Resolve Vimeo sign in screenshots.jpg (90.62 KiB) Viewed 473 times
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DerekCooper

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostThu Sep 02, 2021 5:48 pm

Exact same behaviour as @cyberphile after the update dot 1 update.

Peter Chamberlain - any other data you need from us to resolve the problem?
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jamedia

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostThu Sep 02, 2021 8:17 pm

DerekCooper wrote:Exact same behaviour as @cyberphile after the update dot 1 update.

Peter Chamberlain - any other data you need from us to resolve the problem?


As mine still seems to work with 17.3 on YT ( a dozen 1-4 minute videos to YT using Win10 on a Dell Precision laptop) I am not going to 17.3.1 until I know the problem with YT (& Vimeo?) on windows is fully sorted.
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amauff

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostFri Sep 03, 2021 12:41 pm

After installing Davinci 17.3.1, the frame.io account and youtube work. The vimeo account still does not work, resolve does not save the login information.
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jamedia

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostFri Sep 03, 2021 4:44 pm

amauff wrote:After installing Davinci 17.3.1, the frame.io account and youtube work. The vimeo account still does not work, resolve does not save the login information.


Thanks for update! I think I will wait with 17.3 until some one has tested 17.3.2 :-)
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alfuraiji

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostTue Sep 21, 2021 12:01 am

Update: After updating to 17.3.1 Frame.io works perfectly
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cyberphile

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostTue Sep 28, 2021 4:23 pm

Just wondering, has there been any progress made on this problem?

Thanks.
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jamedia

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostTue Sep 28, 2021 4:46 pm

cyberphile wrote:Just wondering, has there been any progress made on this problem?

Thanks.


I am working OK with DRV Studio 17.3.1 and Windows 10 for YouTube and Vimeo. Not tried Frame.io though.
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cyberphile

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Re: I can't sign in to any of the internet accounts! 17.3 Wi

PostFri Oct 08, 2021 9:59 pm

FWIW, I just installed the latest Windows Studio version 17.3.2. This issue does not appear to have been fixed and there is no change in the behavior.
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