Resolve 16.1.2 won't open any more (Mac)

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
  • Author
  • Message
Offline

petehy

  • Posts: 11
  • Joined: Mon Sep 20, 2021 11:21 pm
  • Real Name: Peter Humphrey

Resolve 16.1.2 won't open any more (Mac)

PostTue Sep 21, 2021 4:57 am

I am new to Resolve. 16.1.2 was working fine in my 2019 iMac with Mojave OS. Was opening and working perfectly. No changes were made to anything, but starting yesterday it will no longer open. When I try to open it the initial window appears indicating that it is "loading" various parts of the program. Then the word "ready" appears. Then that window disappears and nothing else happens. Blank.

I would be grateful for any help with this. I was starting to get the hang of the program and looking forward to continuing!! thank you, Pete
Offline

petehy

  • Posts: 11
  • Joined: Mon Sep 20, 2021 11:21 pm
  • Real Name: Peter Humphrey

Re: Resolve 16.1.2 won't open any more (Mac)

PostTue Sep 21, 2021 2:52 pm

just to add, in case it's a clue: in finder, the uninstaller button now has a red circle covering it ("do not enter" symbol). also, I do not have any work in Resolve that I'm worried about saving at this point, so if I did need to uninstall/reinstall that would be ok. thanks, Pete
Offline

Uli Plank

  • Posts: 11191
  • Joined: Fri Feb 08, 2013 2:48 am
  • Location: Germany and Indonesia

Re: Resolve 16.1.2 won't open any more (Mac)

PostTue Sep 21, 2021 3:36 pm

Tell us about your hardware.
Don't approach Resolve with your expectations from other NLEs! They are all different.
Resolve Studio 17.2.2 and Fusion Studio 17.2.1, macOS 11.5
iMac 2017 Radeon Pro 580 8 GB VRAM, 32 GB, eGFX Breakway RX 580
Mac mini M1, 16 GB RAM
Offline

petehy

  • Posts: 11
  • Joined: Mon Sep 20, 2021 11:21 pm
  • Real Name: Peter Humphrey

Re: Resolve 16.1.2 won't open any more (Mac)

PostTue Sep 21, 2021 4:09 pm

Uli Plank wrote:Tell us about your hardware.


thanks for your reply. this is the hardware:

2019 iMac 27" retina 5k
3.7 GHz intel core i5
Radeon Pro 580x 8GB
32 GB memory
500 GB flash drive (400 GB available)
source files are on hard drives in external docks
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 8271
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 16.1.2 won't open any more (Mac)

PostTue Sep 21, 2021 9:50 pm

Assuming you are not running the App Store version of Resolve:

Open Finder and navigate to /Library/Application Support/Blackmagic Design/DaVinci Resolve and then run CaptureLogs.

Send us the file it produces on your Desktop.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

petehy

  • Posts: 11
  • Joined: Mon Sep 20, 2021 11:21 pm
  • Real Name: Peter Humphrey

Re: Resolve 16.1.2 won't open any more (Mac)

PostWed Sep 22, 2021 1:07 am

Dwaine Maggart wrote:Assuming you are not running the App Store version of Resolve:

Open Finder and navigate to /Library/Application Support/Blackmagic Design/DaVinci Resolve and then run CaptureLogs.

Send us the file it produces on your Desktop.



thanks. here is the file:

/Users/peterhumphrey/Desktop/DaVinci-Resolve-logs-20210921-180030.tgz
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 8271
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 16.1.2 won't open any more (Mac)

PostWed Sep 22, 2021 4:21 pm

The file isn't attached.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

petehy

  • Posts: 11
  • Joined: Mon Sep 20, 2021 11:21 pm
  • Real Name: Peter Humphrey

Re: Resolve 16.1.2 won't open any more (Mac)

PostWed Sep 22, 2021 7:49 pm

Dwaine Maggart wrote:The file isn't attached.



DaVinci-Resolve-logs-20210921-180030.tgz
ok hope this works:
(57.03 KiB) Downloaded 12 times
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 8271
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 16.1.2 won't open any more (Mac)

PostWed Sep 22, 2021 9:50 pm

Is there any particular reason you are using 16.1.2?

Hopefully not. Download and install 16.2.8 from the BMD Support site:

https://www.blackmagicdesign.com/suppor ... c%20OS%20X

If that still has issues, send another log.

It sure looks like Resolve IS getting to the Project Manager page and a new project is being started. In all the logs. I can't explain why I see that, if it's crashing before getting to the Project Manager page.

At any rate, whatever the issue is, hopefully 16.2.8 will work better.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

petehy

  • Posts: 11
  • Joined: Mon Sep 20, 2021 11:21 pm
  • Real Name: Peter Humphrey

Re: Resolve 16.1.2 won't open any more (Mac)

PostWed Sep 22, 2021 10:39 pm

thank you!
yes, just updated to 16.2.8 and working well again.
very good! thank you. Pete
Offline

petehy

  • Posts: 11
  • Joined: Mon Sep 20, 2021 11:21 pm
  • Real Name: Peter Humphrey

Re: Resolve 16.1.2 won't open any more (Mac)

PostWed Sep 22, 2021 11:10 pm

and just one more question:

the Uninstall Resolve button still has a red circle pasted over it in finder (the "do not enter" symbol).
I don't want to uninstall the program, but just curious what this might mean.
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 8271
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 16.1.2 won't open any more (Mac)

PostWed Sep 22, 2021 11:38 pm

That's normal.

I think that's there because it's Read Only for the Everyone group.
Dwaine Maggart
Blackmagic Design DaVinci Support

Return to DaVinci Resolve

Who is online

Users browsing this forum: AndreN, Bing [Bot], csx333, Google [Bot], Google Feedfetcher, Miguel Ibáñez, noahdolinsky, Timo Teravainen, Tom Deburchgrave and 84 guests