Windows position, zooming and other

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cadeg_rsh

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  • Real Name: Roman Shigaev

Windows position, zooming and other

PostSun Oct 17, 2021 5:18 pm

Hi everyone, so, I don't know what happen, but my settings about UI and timelines dosen't save anymore and every time when I change page (for example), it show default UI and default zooming on Timeline.
How to change it and make like previously version?

UPD Save Layout Presets dosen't work for it too

Thank you!

HP Z820
2x Intel E5-2687w
64 Gb ECC RAM
SSD
RTX 3060
Win 11
DaVinci Studio 17.3.2 build 8
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georgekg

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Re: Windows position, zooming and other

PostSun Oct 17, 2021 5:42 pm

Probably Win 11
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cadeg_rsh

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Re: Windows position, zooming and other

PostSun Oct 17, 2021 10:02 pm

georgekg wrote:Probably Win 11


No, it happens on Mac too

viewtopic.php?f=21&t=149022

Have we support team or something like that?
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Charles Bennett

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Re: Windows position, zooming and other

PostMon Oct 18, 2021 11:41 am

Roman, as a Studio user you have access to phone support.
On the main BM web page click on the flag icon top right and select your country. Then go to the Support page and scroll down to the bottom. You will see three option under the "Need Assistance" banner. Clicking on the righthand one should give you the details of your local support team.
Resolve Studio 17.4.2 Build 9
Dell XPS 8700 i7-4790 4 core, 24GB RAM, 2 x internal Samsung Evo SSDs, GTX1060/6GB (472.47 Studio), Win10 Home 19043, Speed Editor, PreSonus Faderport 1, Eizo ColorEdge CS230 + BenQ GW2270 (both calibrated)
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cadeg_rsh

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Re: Windows position, zooming and other

PostTue Oct 19, 2021 7:49 am

Charles Bennett wrote:Roman, as a Studio user you have access to phone support.
On the main BM web page click on the flag icon top right and select your country. Then go to the Support page and scroll down to the bottom. You will see three option under the "Need Assistance" banner. Clicking on the righthand one should give you the details of your local support team.



Hi!
Of course I have the right to use the support as Studio user. But usually it not very helpfull. And not quick as you expected.
I have some experience about BMD Support over the last four years.
Guys make great job, but not great support
Hope this will change one day.

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