DaVinci Resolve 17.2.1 crashes when selecting Preferences

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Peelings

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DaVinci Resolve 17.2.1 crashes when selecting Preferences

PostFri Jun 11, 2021 5:11 pm

Hi there,

Apologies if this is answered in another thread, but my searching didn't yield anything that was helpful for me. When I try to access the Preferences menu (DaVinci Resolve > Preferences...) DaVinci crashes. I'm able to use DaVinci perfectly fine otherwise (I've only started using it, but was able to make two short and simple video clips with no problems whatsoever).

Other than updating my driver, are there any other troubleshooting steps I should take? I've attached a link to my logs in case that's helpful. Thank you!

Graphics Driver: NVIDIA Studio Driver v462.59

Latest log files:
https://drive. google.com/file/d/1uwDCQ6J_hGYU7g7pyvqPPsUHGIr4uLAa/view?usp=sharing

Screenshot of menu selection: https://imgur .com/a/qNyB0ci
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Dwaine Maggart

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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostFri Jun 11, 2021 8:16 pm

That's a new one.

Does it only happen with a project loaded?

If you launch Resolve, and then at the Project Manager page, press the CTRL and , (comma) keys at the same time, does it crash, or does the Preferences display open?
Dwaine Maggart
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostFri Jun 11, 2021 9:36 pm

Great question! I just gave it a try from the Project Manager and it still crashed
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Dwaine Maggart

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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostFri Jun 11, 2021 10:57 pm

Lets try the simple thing first.

In the Windows Control Panel Programs and Features panel, right click DaVinci Resolve and select uninstall. This will not affect your current projects.

Then reinstall it with the 17.2.1 installer. Did that change anything?
Dwaine Maggart
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostSat Jun 12, 2021 4:30 am

Sorry for the delay! Just tried to uninstall and reinstall and unfortunately the problem still persists.
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostSat Jun 12, 2021 4:40 pm

Ah so sorry, I thought I replied to this. Yesterday I tried uninstalling/reinstalling from a freshly downloaded executable and the problem still persists
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostMon Jun 14, 2021 6:35 am

Then it looks like we'll need to do a clean install of Resolve, which will delete all your current project data and user info.

Sounds like Resolve is running if you don't open preferences. If you care about the few projects you've already done, in the Resolve Project Manager page, right click the desired projects (one at a time) and select Export Project. If you have stills or LUTs in the project you'd like to keep, then select Export Project with Stills/LUTs.

Exit Resolve. Now we'll do the clean install.

Uninstall Resolve using the Windows Control Panel - Programs and Features.

In the Programs and Features panel, right click DaVinci Resolve and select Uninstall.

Also uninstall any other Resolve related apps, such as Resolve Keyboard, Resolve Panels and Fairlight apps.

Don't uninstall PostgreSQL 9.5, if it's installed.

After Uninstalling Resolve, in File Explorer, check that the C:\Program Files\Blackmagic Design\DaVinci Resolve folder has been removed. If the DaVinci Resolve folder still exists, delete it.

For the next steps, you need to make sure you can see hidden files/folders in File Explorer.

In the Cortana search window, type: file explorer options, and then open the File Explorer Options window.

In the File Explorer Options window, select the View tab and In the Hidden files and folders area, select:

"Show hidden files, folders and drives".

Also uncheck "Hide extensions for known file types"

In File Explorer, go to folder C:\ProgramData\Blackmagic Design

Rename the DaVinci Resolve folder to DaVinci Resolve.bak

In File Explorer, go to folder C:\Users\Peelings\AppData\Roaming\Blackmagic Design

Rename the DaVinci Resolve folder to DaVinci Resolve.bak

Now reinstall Resolve. Don't install any Fairlight related items.

Launch Resolve. What you should see is the onboarding video. Watch or skip that and do the Quick Setup.

Once Resolve is running, check that you can go into Preferences without crashing.

If you made Project Export .drps of your existing projects, you can Import those back into your database.
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostFri Jun 18, 2021 5:46 pm

Hey again,

Sorry I didn't get a chance to try this out until now. I followed your steps and reinstalled DaVinci and it still crashes when I open preferences.

Where were two small differences when I was doing the reinstall though:
1) There was no DaVinci Resolve folder in the C:\ProgramData\Blackmagic Design folder for me to rename (presumably because of the uninstall. Also a previous step says to delete it, so I'm not sure if it's supposed to be a hidden folder or not)
2) When I launched DaVinci for the first time, I did not get an onboarding video (I don't recall doing an onboarding video on my initial install either)

Unsure if this means I didn't completely uninstall it, but in any case DaVinci still crashes when I try to open preferences with the keyboard shortcut or through the menu.
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostFri Jun 18, 2021 10:33 pm

You said:

1) There was no DaVinci Resolve folder in the C:\ProgramData\Blackmagic Design folder for me to rename (presumably because of the uninstall. Also a previous step says to delete it, so I'm not sure if it's supposed to be a hidden folder or not)

The uninstall does not touch that folder. It absolutely has to be there, and it has to be renamed, for the clean install to work.

I just did a test to see if Resolve would launch if that folder was not there. And it does, and it creates that folder, if it doesn't already exist. And opening Preferences works with that created folder.

C:\ProgramData IS a hidden folder. Do you see that? And if so, do you see the Blackmagic Design folder. And if so, there is no DaVinci Resolve folder?
Dwaine Maggart
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostFri Jun 18, 2021 10:57 pm

Hey again,

I misread ProgramData as Program Files! But I tried all of the steps again properly and the preferences are still making DaVinci crash
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostWed Jul 07, 2021 5:31 pm

Hey again,

Inexplicably I'm now able to access Preferences using both the keyboard shortcut and the menu. I'm still on 17.2.1 so maybe there was some issue with Windows that was preventing it from opening it previously.

Sorry if there was no definitive cause to this problem, but thank you for all your help!
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostMon Sep 13, 2021 7:27 pm

Hi! I have exactly the same problem, the DaVinci Resolve (v. 17.3.1 Build 5) crashes when selecting Preferences. I tried to do all the tricks, uninstall all stuff related to Resolve and then installed it again, but the problem stays still there. Also the program crashes, when tuning colors of the clips and images in timeline, but that's another story.
Any hints, what I can try?

Br, Jussi
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Dwaine Maggart

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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostMon Sep 13, 2021 10:36 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostFri Oct 22, 2021 3:42 am

Hello I have the same issue. I've tried everything you said and it still crashes when I select preferences. I have the latest version 17.4
Have you guys found a solution or reason for this problem
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostFri Oct 22, 2021 4:24 pm

In the Resolve Help menu, select "Create Diagnostics Log on Desktop"

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostSat Oct 23, 2021 7:03 am

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Dwaine Maggart

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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostTue Oct 26, 2021 2:11 am

It says the file does not exist. Can you please try sending the NFO file again?
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostWed Oct 27, 2021 8:46 am

Dwaine Maggart wrote:It says the file does not exist. Can you please try sending the NFO file again?


https:// drive.google.com/drive/folders/1SJGE3a3ZANjqI9gFJ0re8zQLlM4AoW0_?usp=sharing

This should work hopefully.
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostWed Oct 27, 2021 4:17 pm

Thanks for the file.

Open Windows Control Panels - Programs and Features panel.

Right click DaVinci Resolve Control Panels, and select Uninstall.

After the uninstall, check Resolve and you should be able to access Preferences now.

Assuming that works, run the Resolve 17.4 installer again. It should allow you to install the Control Panels app. Do that. Then verify you can still access Preferences.
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostThu Oct 28, 2021 4:27 am

Dwaine Maggart wrote:Thanks for the file.

Open Windows Control Panels - Programs and Features panel.

Right click DaVinci Resolve Control Panels, and select Uninstall.

After the uninstall, check Resolve and you should be able to access Preferences now.

Assuming that works, run the Resolve 17.4 installer again. It should allow you to install the Control Panels app. Do that. Then verify you can still access Preferences.


It works thanks! Who knew hours of headache and research can be solved by such a simple solution.
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostThu Oct 28, 2021 5:43 am

I do, now. But only after days of headache and research.
Dwaine Maggart
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Re: DaVinci Resolve 17.2.1 crashes when selecting Preference

PostMon Nov 01, 2021 3:49 am

Dwaine Maggart wrote:I do, now. But only after days of headache and research.

:D :D :D

I appreciate what you do!

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