Davinci Resolve studio 17.4 no opening

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CacerStudio

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  • Joined: Sat Nov 06, 2021 5:50 pm
  • Real Name: Carlos Cerón

Davinci Resolve studio 17.4 no opening

PostSat Nov 06, 2021 7:03 pm

Hello Team!

I have problem with DaVinci resolve studio 17.4. I was working with free version 17.3, it was working properly but now I have bought the studio licence, and I have installed it correctly, but when the windows program is opened it closes it immediately, I have tried to solve it by trying all the methods but it has not worked.

Intel Core i7-8750H CPU
RAM 8,00 GB (7,85 usable)
Sistem 64 bits.
NVIDIA GEFORCE GTX1050
Windows 10 Home
Versión 21H1
Instalado el ‎27/‎10/‎2021
Compilación del sistema operativo 19043.1288
Experiencia Windows Feature Experience Pack 120.2212.3920.0


I have the Logs.
https-://drive.google.com/drive/folders/11-GrwYXNpl3FTuQbgwEd5svup-aPdhpL?usp=sharing

THANKS A LOT.
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joetemerario

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  • Real Name: Hansel Maida

Re: Davinci Resolve studio 17.4 no opening

PostFri Nov 26, 2021 2:31 pm

Hi, i have the same problem, Win10 x64 and Nvidia Quadro p620.
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Uli Plank

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Re: Davinci Resolve studio 17.4 no opening

PostSat Nov 27, 2021 2:43 am

If you have Studio, I'd suggest to contact support.
Don't approach Resolve with your expectations from other NLEs! They are all different.
Resolve Studio 17.4.3 , macOS 12.1
MacBook M1 Pro, 32 GB RAM
Speed Editor
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Mowerind

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  • Real Name: Tim Mower

Re: Davinci Resolve studio 17.4 no opening

PostSat Nov 27, 2021 6:43 am

Also having issues with Studio 17.4 not wanting to start.
Upgraded from earlier studio version (studio since v16).
Also tried updating Blackmagic Desktop Video to 12.2 (although using a laptop - hey - willing to try options before resort to reinstalling 17.0 to get some work done)

For interest -
Intel Xeon W-10885M
64GB Ram
RTX2080
8GB VRAM
Windows 10 Pro for Workstation 64bit 10.0.19041 Build 19041

Hardware shouldn't be my issue considering was with working prior version and exceeds minimums (Not a guarantee of course - just need one OS or driver update that doesn't want to play nice).

Have sent email to support (would be my suggestion too as per Uli Plank's earlier reply today) see how that goes.
[moral of the story - should have kept back-up of prior zip download instead of presuming another successful install ;) lol]
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Peter Chamberlain

Blackmagic Design

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Re: Davinci Resolve studio 17.4 no opening

PostMon Nov 29, 2021 5:11 am

If resolve won't start at all, see the FAQs about how to manually navigate to the capture logs app and generate logs, post a link to them here
DaVinci Resolve Product Manager
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hockinsk

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  • Real Name: Sam Hocking

Re: Davinci Resolve studio 17.4 no opening

PostMon Nov 29, 2021 9:08 am

Temporarily disable onboard GPU if your motherboard has one and set Windows to apply the RTX2080 to Resolve.exe in Windows 10 Graphic Performance Preference area of Graphics Settings. This works for me every time. Once Resolve has started, it should set itself to only use the RTX2080. You can also check this once running.
Attachments
gpu.png
gpu.png (22.1 KiB) Viewed 215 times
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Mowerind

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  • Real Name: Tim Mower

Re: Davinci Resolve studio 17.4 no opening

PostThu Dec 02, 2021 12:24 pm

SUCCESS - at least for me and my system.

Did contact Support - did provide log and sys.ini files. (Thanks Peter, had jumped the gun on you there :D )

Suggestion 1
Make sure using latest display driver - for Nvidia use Studio instead of Game Ready
Update Discreet GPU drivers with Studio drivers instead - didn't help
For trouble shooting, disconnect any external displays on laptop and try starting Resolve again (and rebooted laptop again) - still didn't work

Suggestion 2
Blackmagic said looks related to Intel integrated gpu interfering with Resolve startup
If can't disable (being laptop), try update drivers for integrated GPU - direct from Intel website, not Windows update
Update drivers - try from Lenovo and Intel and reboot few more times etc
didn't work

Discovery - after seeing odd "unknown" adapter listing on Intel Driver Support Assistant - relook at sys.ini entries - notice "Citrix indirect Display Adapter"

Uninstalled Citrix completely - restarted laptop.
Less than 10 seconds to Project screen. Woo Hoo out loud (WHOL? :mrgreen: )

Happy Studio user again
(Probably means I need to reinstall-uninstall Citrix again for work or see if I can use browser based connection instead when required)

Sorry for the long story - too much isolation. Hoping can help some if either using Citrix - or to look for unexpected external factors.
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Mowerind

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Re: Davinci Resolve studio 17.4 no opening

PostThu Dec 02, 2021 12:32 pm

hockinsk wrote:Temporarily disable onboard GPU if your motherboard has one and set Windows to apply the RTX2080 to Resolve.exe in Windows 10 Graphic Performance Preference area of Graphics Settings. This works for me every time. Once Resolve has started, it should set itself to only use the RTX2080. You can also check this once running.


Thanks hockinsk, for my laptop that isn't an option - but I can see that being a VERY handy option for those that can.
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hockinsk

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Re: Davinci Resolve studio 17.4 no opening

PostThu Dec 02, 2021 7:51 pm

Really? It's unusual for a computer to be locked down so much you can't disable a device? Is your machine administrated by a company/IT Dept or something? You should simply be able to open Device Manager, right-click and select 'Disable'
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