Media won’t import

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Jayd1960

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Media won’t import

PostMon Aug 08, 2022 1:04 am

Hello everyone,
I just bought a new almost fully spec’d out 16” MacBook Pro M1 max and just installed DR 18. But when I try to import my .MOV or .MP4 files nothing happens. I try to select files and hit open or try dragging them into the media pane but neither works. What needs to be done to import my files?
Last edited by Jayd1960 on Wed Aug 10, 2022 8:48 pm, edited 2 times in total.
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Uli Plank

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Re: Media won’t import

PostMon Aug 08, 2022 10:46 am

Go to the Media tab, select your files in the upper left window and then pull them down into the Media Pool.
And if that works, cover some of the free training by BM:
https://www.blackmagicdesign.com/produc ... e/training
The software may be free, but the hardware needed for smooth performance is not.

Resolve Studio 18.0.3 , MacOS 12.6
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iMac 2017, Radeon 580, 32 GB RAM
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Jayd1960

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Re: Media won’t import

PostMon Aug 08, 2022 1:54 pm

[quote="Uli Plank"]Go to the Media tab, select your files in the upper left window and then pull them down into the Media Pool.
/quote]
I can't seem to find any of my media through the media tab. I see it all when I right click in the media pane when I am in the edit tab though but it just won't come over.
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Uli Plank

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Re: Media won’t import

PostMon Aug 08, 2022 3:43 pm

Can you post a test clip to a cloud service?
The software may be free, but the hardware needed for smooth performance is not.

Resolve Studio 18.0.3 , MacOS 12.6
MacBook M1 Pro, 16 GPU cores, 32 GB RAM
and
iMac 2017, Radeon 580, 32 GB RAM
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Jayd1960

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Re: Media won’t import

PostMon Aug 08, 2022 3:48 pm

Uli Plank wrote:Can you post a test clip to a cloud service?

I don't know what you mean.
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Uli Plank

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Re: Media won’t import

PostMon Aug 08, 2022 6:36 pm

Do you know Google Drive, Dropbox or WeTransfer?
The software may be free, but the hardware needed for smooth performance is not.

Resolve Studio 18.0.3 , MacOS 12.6
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Jim Simon

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Re: Media won’t import

PostTue Aug 09, 2022 2:06 pm

Jayd1960 wrote:I can't seem to find any of my media through the media tab.
Media that isn't supported in Resolve won't show up in the Media Storage panel, so...
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Uli Plank

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Re: Media won’t import

PostTue Aug 09, 2022 2:21 pm

C'mon, Jim, that's not really helpful.
His machine is a new Mac. It should be able to play any kind of video that DR supports, in the MP4 or MOV container anyway.

@John, did you ever send a video to somebody else? If so, what did you use?
The software may be free, but the hardware needed for smooth performance is not.

Resolve Studio 18.0.3 , MacOS 12.6
MacBook M1 Pro, 16 GPU cores, 32 GB RAM
and
iMac 2017, Radeon 580, 32 GB RAM
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Joe Shapiro

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Re: Media won’t import

PostTue Aug 09, 2022 4:54 pm

Have you tried dragging the media from the Finder into Resolve? If you’re in the Edit page you can drag Media to the files and folders section on the left.


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Jim Simon

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Re: Media won’t import

PostTue Aug 09, 2022 7:58 pm

Uli Plank wrote:C'mon, Jim, that's not really helpful.

It's the only explanation I'm aware of for files that don't show up in the Media Storage panel.
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Uli Plank

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Re: Media won’t import

PostTue Aug 09, 2022 8:31 pm

Even if the video codec is not compatible with DR free, he should get audio imported for MP4 and MOV.
I assume an installation gone wrong or user error.
The software may be free, but the hardware needed for smooth performance is not.

Resolve Studio 18.0.3 , MacOS 12.6
MacBook M1 Pro, 16 GPU cores, 32 GB RAM
and
iMac 2017, Radeon 580, 32 GB RAM
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blackmagic1

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Re: Media won’t import

PostTue Aug 09, 2022 10:46 pm

Hey John,

You are not alone.
I also just got a new 16" Macbook Pro M1 Max, and could not import any files (supposedly supported by Resolve 18 like MP4, MP3, ...) by whichever methods-drag/drop, click-to-open into Media Pool, Edit Page, Timeline, etc.

Very frustrating to say the least.
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blackmagic1

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Re: Media won’t import

PostWed Aug 10, 2022 12:08 am

Also, PNG (image file) could not be imported into Resolve version 18 nor 18.0.1.
And both of these 2 versions were downloaded directly from the Black Magic website, not from Apple Store.
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Jayd1960

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Re: Media won’t import

PostWed Aug 10, 2022 2:10 am

So what I have discovered is that you can't directly import out of the photos app and there is no directory of the individual files in the photos app so the workaround is to export each clip to a separate folder on the desktop or where ever and then I am able to import either way into DR.
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Joe Shapiro

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Media won’t import

PostWed Aug 10, 2022 3:08 am

Glad you found the issue and a workaround.
To me this is Apple’s issue in that they do kind of present the photo library in the Finder but don’t make the normal open/close/read/write interface work for them.

I’ve run into this in other programs as well. But since it’s a workflow many consumer users may try, BMD might want to recognize it and make it work.

Also- would you try and add [solved] to the start of the Subject for this thread?
Director, Editor, Problem Solver. Been cutting indie features for 20 years. FCP editor from version 2 to 7.
Resolve 18.0.2
macOS 12.5.1
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Uli Plank

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Re: Media won’t import

PostWed Aug 10, 2022 5:22 am

Thanks for telling us what you found. I never use that Photo app, so I was looking in the wrong direction.
The software may be free, but the hardware needed for smooth performance is not.

Resolve Studio 18.0.3 , MacOS 12.6
MacBook M1 Pro, 16 GPU cores, 32 GB RAM
and
iMac 2017, Radeon 580, 32 GB RAM
Speed Editor
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Jim Simon

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Re: Media won’t import

PostWed Aug 10, 2022 2:59 pm

So my analysis was correct.

If you can't see the files in the Media Storage panel, it's because Resolve can't work with those files.

Why it couldn't was the mystery we'd never have guessed.
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Joe Shapiro

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Re: Media won’t import

PostWed Aug 10, 2022 4:37 pm

Jim - I’d say your reply was correct but, in its very terse form, was not very helpful.

You know a lot about Resolve and I bet you could have made some suggestions for how the OP might debug his situation.


Sent from my iPhone using Tapatalk
Director, Editor, Problem Solver. Been cutting indie features for 20 years. FCP editor from version 2 to 7.
Resolve 18.0.2
macOS 12.5.1
MacBook Pro 16" M1 Max 64GB RAM
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blackmagic1

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Re: Media won’t import "RESOLVED"

PostWed Aug 10, 2022 10:12 pm

Hi John,

Yes, it does work.
In my case, Resolve won't import directly from 'Download'.
'Documents, Recent, and Movies' will allow import if you wait a bit after selecting the footage/file and then click 'OPEN'.
But the "drag & drop" method definitely won't work anywhere. Maybe this only happens in Resolve 18 or after.

Thank you very much for your discovery.
It allows the workflow to continue moving forward.
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alexandrecruz

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Re: Media won’t import

PostSat Sep 17, 2022 2:35 pm

Guys,
I have a friend with the same issue over here.
He shot something in BRAW and the media is an external drive. He can see the files in Finder but Resolve won't "see" those files on the place hes trying to import from the Import Media menu.
I asked him to try the drag and drop from Finder to the Master folder in Resolve, and altough Resolve shows an "+" in the Master folder while he tries to drop there, files won't go.
Based on what I read above so far I guess it might be an Ownership/Permissions related issue.
I will ask him to go "Get Info - unlock the folder - give all users Read and Write permission" on that external drive and see if it works.
I hope it helps anyone.

Cheers

Alexandre Cruz, V.E.S.

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