Resolve crashing for over a year now, nothing helps

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Rincewind

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  • Joined: Sat Aug 13, 2022 9:37 am
  • Real Name: Sebastian Müller

Resolve crashing for over a year now, nothing helps

PostSat Aug 13, 2022 10:07 am

Hello,

I started using Resolve with version 16 and used it for quite some time. I always had small instabilities, like a crash once an hour. But then it got more to the point at which the program was crashing right after loading any project. Here is what I tried:

- Resetting everything to default: BIOS, Windows, Drivers, GPU settings;
- Different drivers old and new
- Different files, locations, drives
- Disabled GPU acceleration
- Windows 10 and 11
- Version 17 and 18 is crashing, no difference
- Resolve is crashing on two different systems! Both are AMD based, but different components all around.

Systeminfo: https://drive.google.com/file/d/1dD3sM-aTNNkk2_6a64VrsdT0_5fN-PEM/view?usp=sharing
Resolve Log: https://drive.google.com/file/d/1z11Q1t3r-6VaLvTvBphTPwds7_aGfR8P/view?usp=sharing
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Rincewind

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  • Real Name: Sebastian Müller

Re: Resolve crashing for over a year now, nothing helps

PostSun Aug 14, 2022 10:51 am

Just as an update: at least on my MacBook Resolve is working, but very slow and stuttering. There I use the same drive and files, so its not related to that.

Can someone tell me what section in the log says something about the crash itself?
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Peter Chamberlain

Blackmagic Design

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Re: Resolve crashing for over a year now, nothing helps

PostMon Aug 15, 2022 1:28 am

What is your source media codec, frame rate, resolution?
What is your timeline frame rate, resolution?

Which model and year Mac?
DaVinci Resolve Product Manager
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Rincewind

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  • Real Name: Sebastian Müller

Re: Resolve crashing for over a year now, nothing helps

PostMon Aug 15, 2022 11:52 am

Im using the same settings on the Macbook Pro (2019) as on the windows PCs. I can also create a new project with an already rendered file and it still would crash. I dont see a connection to the timeline, frame rate and codec as it crashes for any variation.

The last project was from a GoPro 9, 60fps, h264, 2.7k resolution. All these settings work fine on the MacBook, but not on Windows.
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Dwaine Maggart

Blackmagic Design

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Re: Resolve crashing for over a year now, nothing helps

PostTue Aug 16, 2022 3:54 am

The links to your NFO and logs require access credentials. Please make the links open access.
Dwaine Maggart
Blackmagic Design DaVinci Support

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