Resolve Studio 17 crashing when rendering

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resolve_freak

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Resolve Studio 17 crashing when rendering

PostTue Sep 27, 2022 2:59 pm

Greetings,

I have a client that is crashing when rendering. Here are some of the errors in the log. This is on an iMac Pro / Mojave. The Mac displays go to sleep. When I look at the status of the Mac on Apple Remote Desktop, it actually shows that it's sleeping. Any help would be appreciated.

ERROR | 2022-09-16 13:06:24,193 | IOVideoDecoderFacade can not decode file /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov of type QuickTime
[0x7000085b9000] | IO | ERROR | 2022-09-16 13:06:24,209 | Failed to create decoder for /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov
[0x7000085b9000] | IO | ERROR | 2022-09-16 13:06:24,209 | Failed to open video file </Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov> for decoding, error: <Codec is not opened yet.>
[0x70000863c000] | IO | ERROR | 2022-09-16 13:06:24,209 | Failed to create decoder for /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov
[0x7000085b9000] | IO | ERROR | 2022-09-16 13:06:24,209 | IOVideoDecoderFacade can not decode file /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov of type QuickTime
[0x70000863c000] | IO | ERROR | 2022-09-16 13:06:24,209 | Failed to open video file </Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov> for decoding, error: <Codec is not opened yet.>
[0x70000863c000] | IO | ERROR | 2022-09-16 13:06:24,209 | IOVideoDecoderFacade can not decode file /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov of type QuickTime
[0x7000084b3000] | IO | ERROR | 2022-09-16 13:06:24,225 | Failed to create decoder for /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov
[0x7000084b3000] | IO | ERROR | 2022-09-16 13:06:24,225 | Failed to open video file </Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov> for decoding, error: <Codec is not opened yet.>
[0x70000863c000] | IO | ERROR | 2022-09-16 13:06:24,225 | Failed to create decoder for /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov
[0x7000084b3000] | IO | ERROR | 2022-09-16 13:06:24,225 | IOVideoDecoderFacade can not decode file /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov of type QuickTime
[0x70000863c000] | IO | ERROR | 2022-09-16 13:06:24,225 | Failed to open video file </Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov> for decoding, error: <Codec is not opened yet.>
[0x70000863c000] | IO | ERROR | 2022-09-16 13:06:24,225 | IOVideoDecoderFacade can not decode file /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov of type QuickTime
[0x70000863c000] | IO | ERROR | 2022-09-16 13:06:24,246 | Failed to create decoder for /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov
[0x70000863c000] | IO | ERROR | 2022-09-16 13:06:24,246 | Failed to open video file </Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov> for decoding, error: <Codec is not opened yet.>
[0x70000863c000] | IO | ERROR | 2022-09-16 13:06:24,246 | IOVideoDecoderFacade can not decode file /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov of type QuickTime
[0x70000832a000] | IO | ERROR | 2022-09-16 13:06:24,246 | Failed to create decoder for /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov
[0x70000832a000] | IO | ERROR | 2022-09-16 13:06:24,246 | Failed to open video file </Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov> for decoding, error: <Codec is not opened yet.>
[0x70000832a000] | IO | ERROR | 2022-09-16 13:06:24,246 | IOVideoDecoderFacade can not decode file /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov of type QuickTime
[0x7000083ad000] | IO | ERROR | 2022-09-16 13:06:24,259 | Failed to create decoder for /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov
[0x7000083ad000] | IO | ERROR | 2022-09-16 13:06:24,259 | Failed to open video file </Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov> for decoding, error: <Codec is not opened yet.>
[0x7000083ad000] | IO | ERROR | 2022-09-16 13:06:24,259 | IOVideoDecoderFacade can not decode file /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov of type QuickTime
[0x7000082a7000] | IO | ERROR | 2022-09-16 13:06:24,259 | Failed to create decoder for /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov
[0x7000082a7000] | IO | ERROR | 2022-09-16 13:06:24,259 | Failed to open video file </Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov> for decoding, error: <Codec is not opened yet.>
[0x7000082a7000] | IO | ERROR | 2022-09-16 13:06:24,259 | IOVideoDecoderFacade can not decode file /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov of type QuickTime
[0x7000082a7000] | IO | ERROR | 2022-09-16 13:06:24,277 | Failed to create decoder for /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov
[0x7000082a7000] | IO | ERROR | 2022-09-16 13:06:24,277 | Failed to open video file </Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov> for decoding, error: <Codec is not opened yet.>
[0x7000082a7000] | IO | ERROR | 2022-09-16 13:06:24,277 | IOVideoDecoderFacade can not decode file /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov of type QuickTime
[0x7000084b3000] | IO | ERROR | 2022-09-16 13:06:24,297 | Failed to create decoder for /Volumes/Resolve/DELIVERY/TEMP_FINAL_EXPORT/UHDATQM106V_AQM_106_MultiplatformMaster_062222.mov
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Jim Simon

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Re: Resolve Studio 17 crashing when rendering

PostTue Sep 27, 2022 3:02 pm

Give the FAQ a good read. It goes over some troubleshooting steps, as well as what information to post if those fail.

viewtopic.php?f=21&t=90190
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resolve_freak

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Re: Resolve Studio 17 crashing when rendering

PostTue Sep 27, 2022 3:14 pm

Copy. Thanks.
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resolve_freak

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Re: Resolve Studio 17 crashing when rendering

PostTue Sep 27, 2022 4:34 pm

OK ... diagnostic log attached. The version is Resolve 17.4.6 build4. The OS is Mac 10.14.6 Mojave.

Steps that crash Resolve:
Render CV X-OCN XT codec clip(s) . After starting the render, the Mac will go to sleep.
Attachments
DaVinci-Resolve-logs-20220927-120528.zip
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resolve_freak

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Re: Resolve Studio 17 crashing when rendering

PostTue Sep 27, 2022 5:13 pm

Just moved the editor to another user account on the Mac and it did not crash. I then killed the com.davinci~ plist file on the "trouble account" and it's still having the issue. I am just going to keep him on the good account for now.
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resolve_freak

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Re: Resolve Studio 17 crashing when rendering

PostTue Sep 27, 2022 9:33 pm

OK ... this issue still exists for ALL users. The Mac goes to sleep when rendering.
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Uli Plank

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Re: Resolve Studio 17 crashing when rendering

PostWed Sep 28, 2022 6:53 am

Never let a computer sleep when rendering. Change the system settings.
The software may be free, but the hardware needed for smooth performance is not.

Resolve Studio 18.1, MacOS 12.6.1
MacBook M1 Pro, 16 GPU cores, 32 GB RAM
and
iMac 2017, Radeon 580, 32 GB RAM
Speed Editor
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resolve_freak

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Re: Resolve Studio 17 crashing when rendering

PostWed Sep 28, 2022 3:10 pm

Uli Plank wrote:Never let a computer sleep when rendering. Change the system settings.


That was the first thing that I checked.
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resolve_freak

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Re: Resolve Studio 17 crashing when rendering

PostWed Sep 28, 2022 3:24 pm

Not a lot of activity here. I'm going to a re-install of the OS.
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resolve_freak

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Re: Resolve Studio 17 crashing when rendering

PostWed Sep 28, 2022 8:27 pm

For the sake of documentation, I'm posting the solution. I'm always glad that folks take the time to post resolutions in threads. So, the editor informed me that while using another app, Media Composer - I guess, the fans took off and the iMac went to sleep. At that point I realized that this was not a Resolve issue. So I ran an Apple diagnostic and it found no hardware faults. I booted into the recovery partition and re-installed the OS. That was the fix. He's rendered several jobs without issue. Resetting the pram, SMC - didn't resolve it previously. Something in the OS must have been corrupted regarding power management.
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Uli Plank

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Re: Resolve Studio 17 crashing when rendering

PostThu Sep 29, 2022 5:32 am

Thanks for that info.
Should it ever happen again, check the cooling. An iMac can collect quite a bit of dust over the years.
The software may be free, but the hardware needed for smooth performance is not.

Resolve Studio 18.1, MacOS 12.6.1
MacBook M1 Pro, 16 GPU cores, 32 GB RAM
and
iMac 2017, Radeon 580, 32 GB RAM
Speed Editor

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