- Posts: 1
- Joined: Tue Oct 04, 2022 3:56 pm
- Real Name: Sam Reese
I've been using DaVinci Resolve for the past couple of months with no issues until yesterday when it kept crashing then suddenly refused to open (while using DaVinci Resolve version 18.0.3).
I tried uninstalling and reinstalling. I tried updated to the latest version (18.0.4) and I even tried installing version 17.4.6.4 and still will not open.
I've restarted my computer many times during this process.
Here's a link to a .NFO file pulled from System Information:
https://drive.google.com/drive/folders/ ... sp=sharing
Unfortunately, I cannot get a direct log from DaVinci - when I try to it says:
zip I/O error: No such file or directory
zip error: Could not create output file (C:/Users/sammr/Desktop/DaVinci-Resolve-logs-20221004_ 72312.zip)
But I pulled this application log:
Faulting application name: Resolve.exe, version: 18.0.4.5, time stamp: 0x00000000
Faulting module name: Resolve.exe, version: 18.0.4.5, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000000212811a
Faulting process id: 0x492c
Faulting application start time: 0x01d8d7f6dd88bb45
Faulting application path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Faulting module path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Report Id: 42a92855-e4a5-4a41-95c6-29c69774eed5
Faulting package full name:
Faulting package-relative application ID:
I also verified in Task Manager that DaVinci is not open at all.
Please let me know if there's any other information I can provide to help figure out what the issue is.
I've been searching these forums, YouTube videos, everywhere I can think to look and haven't found a solution so any help will be greatly appreciated!
I tried uninstalling and reinstalling. I tried updated to the latest version (18.0.4) and I even tried installing version 17.4.6.4 and still will not open.
I've restarted my computer many times during this process.
Here's a link to a .NFO file pulled from System Information:
https://drive.google.com/drive/folders/ ... sp=sharing
Unfortunately, I cannot get a direct log from DaVinci - when I try to it says:
zip I/O error: No such file or directory
zip error: Could not create output file (C:/Users/sammr/Desktop/DaVinci-Resolve-logs-20221004_ 72312.zip)
But I pulled this application log:
Faulting application name: Resolve.exe, version: 18.0.4.5, time stamp: 0x00000000
Faulting module name: Resolve.exe, version: 18.0.4.5, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000000212811a
Faulting process id: 0x492c
Faulting application start time: 0x01d8d7f6dd88bb45
Faulting application path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Faulting module path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Report Id: 42a92855-e4a5-4a41-95c6-29c69774eed5
Faulting package full name:
Faulting package-relative application ID:
I also verified in Task Manager that DaVinci is not open at all.
Please let me know if there's any other information I can provide to help figure out what the issue is.
I've been searching these forums, YouTube videos, everywhere I can think to look and haven't found a solution so any help will be greatly appreciated!