Missing Cloud Project when opening on Mac

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Craig Sawyer

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  • Joined: Wed Jan 22, 2014 8:21 pm

Missing Cloud Project when opening on Mac

PostSun Jun 04, 2023 12:05 pm

Hi all,

I've have a problem where a project in my Cloud library has gone AWOL on the desktop app. I can log in to Blackmagic Design Cloud web browser, and the project is there (along with 5 others). I can also see and open the project on the iPad app (which also display all 6). But if I open the Mac Desktop app (18.1.4), this project does not display, only the other ones. I've tried logging out and back in etc but nothing brings the project back on the Mac

Any ideas?

Thanks

Craig
URSA Mini Pro G1, BMPCC6K x 2, BMPCC4K, ATEM Mini Pro
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Uli Plank

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Re: Missing Cloud Project when opening on Mac

PostMon Jun 05, 2023 2:40 am

Could it be that the iPad is running 18.5? If automatic updates are activated, that would be the case, and you’d need to run 18.5 on the desktop too.
Now that the cat #19 is out of the bag, test it as much as you can and use the subforum.

Studio 18.6.6, MacOS 13.6.6, 2017 iMac, 32 GB, Radeon Pro 580
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
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Craig Sawyer

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Re: Missing Cloud Project when opening on Mac

PostSat Jun 10, 2023 11:29 am

Thanks Uli - this was the reason. Now on 18.5b on Mac and can see all projects inc those on iPad - thank you!
URSA Mini Pro G1, BMPCC6K x 2, BMPCC4K, ATEM Mini Pro

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