18.6 Cloud Projects Stuck at 33% - won't open

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CUBuffskier

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18.6 Cloud Projects Stuck at 33% - won't open

PostSat Sep 16, 2023 9:15 pm

I have been exploring the phone app with the cloud storage on 18.6 with 4 different machines connected to the same cloud library.

After opening, closing a couple times something happens to the project and it gets stuck - they just won't open. They get stuck around 33% on the opening progress bar and I have to crash close them.

They also can't be exported or opened in read only.

Any ideas here?

Since its a cloud library I can't optimize it.
Chadwick Shoults
CreativeVideoTips.com

Resolve Studio 18.0.1 Build3
Apple M1 Max Macbook Pro, 64GB RAM, 24 Core GPU, 2TB SSD, 24" LG Ultrafine, 3G Ultrastudio, Speed Editor
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uncoolmd

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Re: 18.6 Cloud Projects Stuck at 33% - won't open

PostMon Sep 18, 2023 5:36 pm

I am having the exact same issue. Thanks
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CUBuffskier

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Re: 18.6 Cloud Projects Stuck at 33% - won't open

PostTue Sep 19, 2023 10:09 pm

Is there any support on these cloud projects with the camera cloud turned on with collaboration?

It is repeatable, but the projects seem to be toast. I read somewhere that external storage may not supported for the sync location. Is that the case? I was using external SSDs on all the client machines.
Chadwick Shoults
CreativeVideoTips.com

Resolve Studio 18.0.1 Build3
Apple M1 Max Macbook Pro, 64GB RAM, 24 Core GPU, 2TB SSD, 24" LG Ultrafine, 3G Ultrastudio, Speed Editor
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Steve Alexander

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Re: 18.6 Cloud Projects Stuck at 33% - won't open

PostTue Sep 19, 2023 11:20 pm

Might be the case. How were the external SSDs formatted?
Time Traveller
Resolve Studio 18.6.4 | Fusion Studio 18.6.4 | Win 11 Pro (22H2) | i9-7940x, P4000 (536.96, 8GB VRAM), 64GB RAM, M.2 boot, SSD scratch, RAID10 data | (laptop) 16" MacBook Pro M1 MAX, 32 GPU cores, 64 GB RAM, 2 TB SSD, Sonoma 14.1.2
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HDP_PRODUCTIONS

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Re: 18.6 Cloud Projects Stuck at 33% - won't open

PostWed Sep 20, 2023 10:02 pm

mine is stuck at 25% says "Closing Project Library"
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CUBuffskier

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Re: 18.6 Cloud Projects Stuck at 33% - won't open

PostThu Sep 21, 2023 1:28 pm

External drives are all HFS+ mac.

The fix that I've learned to get access again is to open them on an 18.5.1 machine. Then you can open them, disable collaboration if needed, and or delete them.
Chadwick Shoults
CreativeVideoTips.com

Resolve Studio 18.0.1 Build3
Apple M1 Max Macbook Pro, 64GB RAM, 24 Core GPU, 2TB SSD, 24" LG Ultrafine, 3G Ultrastudio, Speed Editor
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Steve Alexander

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Re: 18.6 Cloud Projects Stuck at 33% - won't open

PostThu Sep 21, 2023 2:53 pm

Thanks for posting the fix :-)
Time Traveller
Resolve Studio 18.6.4 | Fusion Studio 18.6.4 | Win 11 Pro (22H2) | i9-7940x, P4000 (536.96, 8GB VRAM), 64GB RAM, M.2 boot, SSD scratch, RAID10 data | (laptop) 16" MacBook Pro M1 MAX, 32 GPU cores, 64 GB RAM, 2 TB SSD, Sonoma 14.1.2
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Steve Alexander

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Re: 18.6 Cloud Projects Stuck at 33% - won't open

PostThu Sep 21, 2023 2:53 pm

Thanks for posting the workaround :-)
Time Traveller
Resolve Studio 18.6.4 | Fusion Studio 18.6.4 | Win 11 Pro (22H2) | i9-7940x, P4000 (536.96, 8GB VRAM), 64GB RAM, M.2 boot, SSD scratch, RAID10 data | (laptop) 16" MacBook Pro M1 MAX, 32 GPU cores, 64 GB RAM, 2 TB SSD, Sonoma 14.1.2

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