Remote Monitoring isn't working

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JockeSv

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Remote Monitoring isn't working

PostWed Sep 20, 2023 7:22 am

I'm running the studio version of 18.6 and tried this since 18.5 beta but haven't got it to work. I have a Mac Book Pro M1 Max with 32 GB of ram. According to the system requirements, there's only special for Windows and Linux, none for Mac, so M1 should work. I've logged in to BM could in both resolve and the app.
But I haven't seen any requirements for the network, is there any ports that needs to be open?

However the issue is that in the app I get the message "Error, Connections timed-out". I tried both the iPhone app and the app that is in the same folder as Resolve, so I run the monitor app on the same computer as Resolve.

Anyone that has an idea of what the issue could be?
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José Santos

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Re: Remote Monitoring isn't working

PostFri Sep 22, 2023 11:46 am

I have the exact same issue and can't figure out why. Remote Monitoring was working perfectly in 18.1 and I rely on it for a lot of my work.
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CraftyClown

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Re: Remote Monitoring isn't working

PostFri Sep 22, 2023 1:05 pm

It works most of the time for me, but I have seen that issue pop up before. I was on a clients wifi at the time and I put it down to firewall issues.
Have you tried it on a different network/wifi?
Resolve studio 18.5
Mac mini M1
MacBook Pro M1
iPad Pro M2
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pkwest

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Re: Remote Monitoring isn't working

PostFri Sep 22, 2023 1:57 pm

I have been using remote monitoring since 18.5.1. It has and is working great on 18.6.9. I have a rocky Linux 8.6 system with 3 Nvidia rtx 3080 ti’s and have viewed it on a iPad Pro, MacBook Pro m2 pro max and a windows machine all day long with 8k decklink card via sdi. The only issue I have ever seen is if I use dual monitoring and have key frames displayed the image will drop frames on the local system display and subsequently the remote display. Turn off key frames, dual monitoring or switch to edit tab no dropped frames. Changing settings under the "davinci resolve" tab, "user, playback settings" check hide ui overlays and minimize interface updates seems to help the keyframe display studder issue also. I have used my m2 pro max MacBook as a source in 18.5.4 but only as a test.
Last edited by pkwest on Fri Sep 22, 2023 3:36 pm, edited 1 time in total.
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pkwest

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Re: Remote Monitoring isn't working

PostFri Sep 22, 2023 3:32 pm

just tried it with my m2 pro max macbook pro and it works great also with both 18.5 and 18.6. I did go into user playback settings and check hide ui overlays and minimize interface updates during playback because I was seeing periodic minor studdering.
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Daniel Leary

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Re: Remote Monitoring isn't working

PostFri Sep 22, 2023 8:16 pm

pkwest wrote:I have been using remote monitoring since 18.5.1. It has and is working great on 18.6.9. I have a rocky Linux 8.6 system with 3 Nvidia rtx 3080 ti’s and have viewed it on a iPad Pro, MacBook Pro m2 pro max and a windows machine all day long with 8k decklink card via sdi. The only issue I have ever seen is if I use dual monitoring and have key frames displayed the image will drop frames on the local system display and subsequently the remote display. Turn off key frames, dual monitoring or switch to edit tab no dropped frames. Changing settings under the "davinci resolve" tab, "user, playback settings" check hide ui overlays and minimize interface updates seems to help the keyframe display studder issue also. I have used my m2 pro max MacBook as a source in 18.5.4 but only as a test.


Are all of the remote monitoring endpoints you mention that work for you on your local network as your Resolve system or are they other locations? I can’t seem to get Remote Monitor to work unless they are on the same local network which diminishes its usefulness.
When the iPad is on a remote network i get the same issue JockeSv describes above.
Rocky9.2, Intel X299 Platform, 64GB Memory, RTX3090, DeckLink Studio 4K, Chelsio T580
MacStudio M1 Ultra 64GB
Resolve Version: 18.5 & 18.6
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pkwest

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Re: Remote Monitoring isn't working

PostFri Sep 22, 2023 8:59 pm

The system running resolve and sending via remote monitoring is 45 miles away.
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JockeSv

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Re: Remote Monitoring isn't working

PostWed Sep 27, 2023 11:19 am

CraftyClown wrote:Have you tried it on a different network/wifi?


Yes I've tried both at home and at the office, same issue. It would be nice if BM could provide some logs of what's happening. Resolve doesn't even show that anyone is trying to connect.
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Yasser Saeed

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Re: Remote Monitoring isn't working

PostMon Oct 02, 2023 12:58 am

I just tried on and it works great .. no problem with me.
HP Z2 Mini Workstation
OS: Windows 11 Pro
Display: HP Z27 QHD DreamColor
CPU: i9-10900K @3.70GHz 10 Core
GPU: Radeon Pro WX3200
eGPU: Core X RTX 3090
RAM: 64GB
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NLE: DaVinci Resolve Studio 18.6
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MAREYUS

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Re: Remote Monitoring isn't working

PostSat Nov 04, 2023 8:39 pm

It doesn't work for me either. I always get the "Error, Connections timed-out". I've tried different networks and different BM Cloud Accounts.

Resolve Studio 18.6, Windows 10 22H2, Nvidia 546.01 -> iPhone 14 Pro Max with iOS 17.1

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