Speed Editor not working. Connected but no lights.

SOLVED: Disabling “Logitech LampArray Service” fixed the issue for me. Make sure you disable it from starting again.

My Speed Editor stopped working today. Both USB and Bluetooth connections are not functioning. Although the Control Panel App recognizes the USB connection, Davinci does not. The Bluetooth is connected to the Windows Bluetooth settings, but the keyboard buttons do not light up when Resolve starts, and no input commands work.

I have already tried resetting the keyboard, installing an older version of Resolve, replacing the USB C cable and port, adding exceptions to the firewall, deleting the BT connection and creating a new one.

The weird thing is that it works perfectly fine with my Windows laptop. If anyone knows a workaround, please let me know.

Davinci Resolve 18.6.5 (tried 18.6.4)
Windows 11 Pro 10.0.22631 Build 22631

Uninstall any and all utilities that allow you to manage / customize the RGB lighting effects of your motherboard, graphics card, keyboard, mouse, and/or any other peripherals or components on your PC, then reboot ... and then test whether the USB connectivity is restored without any of that stuff. Once you have the USB connectivity working, move on to troubleshooting the Bluetooth connectivity issues.

i have this issue as well, latest versions of Resolve, Speed Editor and Windows 11, with the device now detected by the Panel but not Resolve itself. Has anybody found a workaround?
Thank you

Update.

Now my laptop started behaving the same way. Windows 11 latest Resolve Studio to date. The only way to be able to work now is with resetting the Speed Ediitor with the four-button combination while the USB is disconnected and then plugging the USB within 3 sec. I don't even dream about having it to work with BT anymore.
The common thing between both machines is that I have Adobe CC all apps and they are Ryzen processors.

Same here and exact behaviour described in initial post.

I'm using Windows 11 and Intel 10980XE on Gigabyte Aorus X299X. I believe it doesn't matter which CPU/Mainboard but I believe there is a Win11-Driver issue which BMD should take care.

Best regards
Floh

Just wanted to chime in here - I'm also having the same issue.

Brand new Speed Editor.

Works great on my Macbook Pro, but does not work on my Windows 11 PC.

Tried Resolve Studio 18 and the 19 beta.

I can see it's being detected in the DaVinci Control Panels software, but that's as far as it goes. The keyboard doesn't light up or respond when I boot up Resolve. I also don't see it in the Preferences window in Resolve.

Initial thought: Maybe some piece of software is stopping the driver from initializing properly? I tried removing Logitech G Hub, HyperX, and Base Camp keyboard software, but no dice. I haven't uninstalled my Elgato Stream Deck software because I use that on the daily.

Can confirm that as Alurkoff suggested, holding CUT, SMTH CUT, SOURCE, and TIMELINE buttons for 4 seconds while connected via USB and Resolve is open gets my Speed Editor working again.

I have up-to-date Windows 11 and Resolve 18.6.6.

Things are getting worse by the day.
Davinci 19.0B. Now, it is almost impossible to get it to work. Yesterday, I spent 15 minutes resetting and restarting different USB plugged and unplugged combinations and timings. To my surprise, the Speed Editor started in BlueTooth mode during USB in and out. But that's it. Today, no go.
The thing is, nothing on the PC has changed. There is no new software or hardware. Only the Windows and Davinci updates have changed. Or should we call them degrades?
When you open the Bluetooth devices, you can see that they are connected. Also, when you open the Davinci Control Panel Setup with the USB plugged in, the Speed Editor shows up. However, there is no functionality input to the Davinci Resolve.

I'm having the same problem recently with 19 beta 4 and 5. Windows says it's paired with BT or USB in device manager, and Davinci Control Panel setup sees it too with USB, but Resolve completely ignores it.
Cut, smooth cut etc. shortcut makes the device get redetected in device manager but does nothing for Resolve.

Try holding Cut and Smooth Cut for 5 seconds or Cut+Smooth Cut+Source+Timeline for 5 seconds. If that doesn't help, try with the USB unplugged and plugging it back in within 3 seconds of releasing the buttons. All that has to be performed with Davinci running and Edit Page Timeline active.
Also, attempt the above with the Bluetooth connection deleted. You will be lucky if you get it to work under USB.
I'm starting to think that it has something to do with the Speed Editor's protection against being used with third-party software. Although the keyboard is connected, DaVinci doesn't send its hardware activation command. Maybe the software on your PC is blocking it. I tried creating a new Windows user that only runs Davinci and no other software, but that did not work.

As I mentioned, using the same Speed Editor on another PC acts differently. I have a better success rate connecting it to my laptop. I also tried another Speed Editor with my PCs and the result is the same. So no hardware issues there.
Maybe if more people post their system specs and software running we can pinpoint the issue sometime in fiew years.

I do not know the words in the English language to express how over this I am.

I bought this Speed Editor several months ago and adored it. I adjusted my entire workflow around it. Everything was wonderful. The Speed Editor and I were dancing like lovers, entwined in video cutting glory.

And then this absolute bollocks starts happening. Out of nowhere. No extra software added, no driver updates, no nothing. Just one day decided to start with this crap.

I have scoured the internet, read everything I can. I've deleted every single RGB thing I can think off of my computer. Updated every driver. Bought a bluetooth dongle. Bought another bluetooth dongle. Tried another cable.

And yet still, no matter what I do, I can use this maybe once a week if the wind is blowing the right way, the planets are aligned and I have said the right incantation of words to get this back-stabbing piece of junk to work.

So over it.

Works perfectly on my laptop. It's just this PC. I have a Ryzen processor is about the only similarity I can see with another poster somewhere. I have RGB RAM and case lights, but I had all that for the several months where it worked consistently. Happy to do anything with anyone to try troubleshoot this and get it sorted because it seems like Blackmagic doesn't give a toss.

I miss my Speed Editor.

Happy to do anything...

Hey Daniel, you'll probably need to start by posting links to your logs, DxDiag and System Info files, per the FAQ. Maybe someone will see something in them that could point to the source of the problem.

Windows:
Go to C:/Program Files/Blackmagic Design/DaVinci Resolve/ and run CaptureLogs.bat application.

In the Windows Start menu, type DxDiag and run this application. When open, allow for the progress bar to complete analyzing your system. You will see a "Save All Information" button. Save this text file.

In Windows start menu, open Windows System Information. From the File menu, select Save and save this NFO file.

That is a very good point, Andy. I will be posting the logs in my next post.

Daniel, I feel exactly the same. I learned Divinci with the Speed Editor. Working with with normal keyboard feels like someone cut my hand. It will be nice to find a working alternative to the SE.

I sure do wish more manufacturers adopted the old Apple Macintosh paper clip reset button option. Out of the way until you really need it.

Thus simple to implement without guessing at arcane key combinations that are not documented officially in any manual.
Even more helpful if the pinhole is also labeled reset.
Maybe in the case of Bluetooth enabled devices would be a second “Bluetooth Reset” hole.


Sent from my iPad using Tapatalk

In https://forum.blackmagicdesign.com/viewtopic.php?f=38&t=205088&p=1067731&hilit=speed+editor#p1065080 they said to kill the process "Logitech LampArray Service" if it's running; this immediately fixed my speed editor.

Brent, you are a legend. Fixed mine as well. Work over BlueTooth and USB 10 out of 10. I knew it would be something so tiny and insignificant.

You can lead a horse to water, but you cant make him drink. I suggested you uninstall LED related utilities back in Feb, same day as your original post.
Glad you finally got there. :)

Yes, Andy, you did. And thank you for that. But since I don't run any RGB controller software, I double-checked what is installed and dismissed your suggestion. As probably others did. I didn't expect the small wireless keyboard software even to have any LED control. I guess what everyone is looking for is a straight answer. Target this software and this software. Disable this and that. You know, video editors are techies but not computer engineers. In saying all that and the issue being well known by BMD, why is there no fix for such a long time?

[Dwaine Maggart]

We can't fix it. Things interfering with USB/Bluetooth comms on Windows are outside of our control.

I'd like to also chime in and state what a piece of garbage this speed editor has been.

I have to fight everytime to get this thing to connect, regardless of Bluetooth or USB.
Lately, same problem as the OP, no lights, no nothing.

Windows 11 always see the device regardless of Bluetooth or USB connection. Davinci Resolve 18 only recognizes when the editor is connected via USB, BUT, no lights and nothing works.

Come on, this shouldn't be a problem in this day and age, and especially at the price of such hardware. Reading posts over the internet, it seems to be a very common problem, so lets get this thing fixed.

[Peter Chamberlain]

If you are using a Logitek device disabling the Logitech LampArray Service will fix the coms blockage. Things interfering with USB/Bluetooth comms on Windows are outside of our control but you might want to contact Logitech and report an issue with their driver.

I do have that service disabled, but that is only a recent thing, and does resolve the problem of turning the Speed Editor into a paperweight. Thank-you for that solution.

The speed editor has never properly worked with Bluetooth in Davinci, and is a long standing issue that has never been resolved.

At times I can get it work by turning off and on Bluetooth while Davinci is up and running, but it is hit or miss. It literally needs a USB connection 24/7 to work. No other Bluetooth device I have has an issue.

If you are using a Logitek device disabling the Logitech LampArray Service will fix the coms blockage. Things interfering with USB/Bluetooth comms on Windows are outside of our control but you might want to contact Logitech and report an issue with their driver.

Hi Peter,

did you (Blackmagic Design) also contact Logitech about that issue?

Best regards
Floh

While I have the same problem -- System | Bluetooth shows Speed Editor connected to Win 11, yet no connection to DaVinci Resolve 19.01 and no lights -- I am NOT running Logitech LampArray service....

Might there be some other similar service that also could be interfering with the BT connection....?

-j

[Dwaine Maggart]

Yes. If you can provide a Windows System Information .NFO file, that could be helpful.

In the past, RGB keyboard drivers also caused this issue. Specifically:

Gigabyte RGB Fusion 2 and Redragon K580RGB.

Open Windows Task Manager, and in the processes list, look for:

RGBFusion

Redragon K580RGB (32 bit)

If you see either of those, right click them and select End Task, and see if that allows the Speed Editor to work.

There could be other similar apps that cause similar issues.

No Gigabyte RGB Fusion 2 and Redragon K580RGB, RGBFusion, or Redragon K580RGB (32 bit) processes appearing on the task manager. .nfo file attached.

Speed editor works fine when attached via USB. Windows BT "sees" the speed editor if disconnected from USB after being connected, and says it is connected, but Resolve does not see it (unless connected via USB), and does not see it at all when Resolve is launched with Windows BT showing the control as "connected." Speed Editor only appears in the Control Panel preferences in DR when attached via USB.

Thanks.
-j

[Dwaine Maggart]

All the discussion about Logitech, RedDragon, RGBFusion and other related apps are in regards to the Speed Editor not working when USB connected. If any of those apps are causing issues, the Speed Editor will appear in the DaVinci Control Panels app, but Resolve won't see the Speed Editor.

None of the above applies to the Speed Editor being Bluetooth connected. Also, a Bluetooth connected Speed Editor will not show up in the DaVinci Control Panels app. It must be USB connected to be seen in the Control Panels app.

The first thing to verify if you have Bluetooth issues is that the Speed Editor battery is charged. The easiest way to do that is to USB connect it and check in the DaVinci Control Panels app.

If the battery is charged, remove the USB connection. The Bluetooth interface does not work with a USB cable connected.

Then open the Windows Settings - Bluetooth & devices - Devices and see if the Speed Editor appears in the Bluetooth device list. By default, it is called DaVinci Keyboard (but you can change that name in the DaVinci Control Panels app).

If it's not in the list, select Add Device - Bluetooth, and see if it's discovered. If it is, add it. Now Resolve should see it.

Be aware that if the Speed Editor is connected to some other Bluetooth enabled device, like a computer or cell phone, it may not appear in the current computer Bluetooth list. If you have multiple Bluetooth computers in the area, this might be an issue.

If you do see the Speed Editor in the Bluetooth devices list, but it's connecting, disconnecting and connecting over and over, remove it, and re-add it.

Thanks, Dwaine. Perhaps I did not make my post clear enough. Let me try again. The connection is not sporadic. Via BlueTooth it appears as though DaVinci Resolve simply does not "see" and interact with the Speed Editor keyboard. My speed editor is not connected to a phone or other computer.

1 I can connect the speed editor to the computer via USB: I connect. I launch DR. DR sees the speed editor. This works fine. I am fully able to use the buttons and the jog wheel. When I check the Preferences dialog in DR, it shows the speed editor is connected and that the battery is full (say, 96%, which should be full enough to work for at least a short while).

2 Upon disconnecting the speed editor from the USB connection, in the Windows computer's Settings | Bluetooth & Devices section, the DaVinci Speed Editor -- by name -- shows "Connected" via Bluetooth, however, the lights (such as that on the jog button) go out on the keyboard. This indication of "Connected" in Windows Settings persists -- say, through the evening, but it does me no good. It's connected right now, according to Windows, and I haven't used it in two days.

3 On returning to DR, the keyboard fails to have any affect on the program. All lighted keys are dark.

4 On re-launching DR (it's my understanding that the program will only see the keyboard at launch-time either via BT or USB) AND with the keyboard showing as "Connected" via Bluetooth in the Settings | Bluetooth & Devices section, DaVinci Resolve does not "see" the keyboard. That is, the Preference dialog does not show any setting for the Speed Editor, nor does the program react to any keypress or use of the jog dial. Multiple key presses or jog knob movements have no effect. No lights turn on. (aside: I really wish that Blackmagic had added an actual ON/OFF key for both power and BT -- my cordless mouse can afford one, and it's much less expensive than the Speed Editor.)

Thus, although nominally "Connected" according to the Windows Settings dialog and with a full battery charge on board the keyboard (as confirmed by DR when connected via USB), no activity is observable in the program when trying to use the keyboard via Bluetooth, and no lights appear on the keyboard at any time as the result of any interaction or keypress.

5 A quick reconnection via USB and relaunch of DR restores the keyboard functionality in the program. The keyboard DOES work. It just doesn't work (or even appear to be live) via BlueTooth.

Therefor, it appears to me that the BlueTooth connection of the Speed Editor to my BlueTooth-enabled computer does not work. I have no idea how to make this connection function.

Is it possible that this specific keyboard is defective in some way, and -- despite Windows showing that it is connected via BlueTooth -- it really only works when it's powered by USB?

I like the keyboard... but it seems somewhat temperamental in this regard. I have not seen this difficulty show up on any of the YouTube videos that talk about the advantages of the Speed Editor. All those users seem to be able to connect via BlueTooth without difficulty.

Thanks.
-j

[Dwaine Maggart]

If you haven't already, in Windows Settings - Bluetooth, disconnect from the Speed Editor and then reconnect. Now does Resolve see it?

Dwaine,
Thanks for the rapid response.
I removed the DaVinci Speed Editor from the computer's Bluetooth connections. Then, I reconnected it. The computer saw the Speed Editor right away, and added it to the list of devices.

Then I re-launched DaVinci Resolve.

After DR started, the keyboard did not light, nor did it have any effect on the software (it did not move the timeline, for instance). You have already mentioned that when connected via BlueTooth, the Speed Editor will not appear in the DR Preferences dialog, so I didn't check.

No amount of key tapping or rotating the jog dial would light up the Speed Editor, or cause the program to do anything.

Thanks.
-j

UPDATE:
I did this again and got a different result.

This time, although the Windows BT again saw the Davinci Speed Editor and again added it, in the list of devices it read DRIVER ERROR. It did not show this previously -- previously it only showed "Connected."

Do I need up update the driver in some way? If so, what driver - BT, Speed Editor, something else?

When I connect via USB and run the Control Panels app, CP tells me that I am using software version 1.5.2, but there does not seem to be any way to do anything but look at the version number and check the battery status (79% at connection time).

Thanks.
-j

UPDATE2

I've attached a PNG with information about the BT driver on the system. According the Intel, it is the latest BT driver.
-j

UPDATE3
I tried this a couple of more times. Twice, during the connection process, Windows gave me the dialog box "DaVinci Speed Editor would like to pair with this computer." I said yes. Twice I got the Driver Error message after connection. On the third try, Speed Editor did not ask me to pair, and it connected. When I launched DR, the Speed Editor worked with the software.

I can't say that the issue is now permanently resolved. I've launched DR countless times with the Speed Editor showing as "connected" in the BT dialog and nothing happened. But now it has happened once so it may happen again.

The question becomes... what causes this flakiness and how to resolve it in the future if it re-occurs?

Thanks.
-j

I'm encountering the same issue: the speed editor is recognized by the control panel but not by DaVinci Resolve.
I've tried all the suggested fixes to no avail.

The actual problem seems to be the "Logitech LampArray Service."
Terminating this service allows the speed editor to function again.

This workaround needs to be widely known as many of us are experiencing this issue with the speed editor.
It's unclear whether Blackmagic Design or Logitech is at fault, but a conversation between them is necessary to provide a permanent fix. Thank you in advance.

Windows 10. SE not working since Resolve 19.
I've tried the various suggestion in this and other threads. I don't have the Logitech light array, Dragon keyboard thing, or the MSI - at least if I do they are hidden. Bluetooth shows the SE as paired but no lights. USB equally dead. SE does not show up as a 'human input device'. I have updated drivers for all such devices - in fact all reported as latest driver already.
So, any further suggestions. Please note I need instructions for where to find things and what to try.
Thanks in advance.

[Dwaine Maggart]

If you USB connect the Speed Editor, and open the DaVinci Resolve Control Panels app, does that see the Speed Editor?

Open the Windows System Information app, and select its File - Save menu to create a .NFO file with that system info. Put that file on a file sharing site and provide a link to the file here.

Thank you for your reply. The Panels App does not see the speed editor. The Bluetooth settings do see it, with 76% charge. If I try to close the Panels App with the USB to SE plugged, I cannot do so, even using Ctrl Alt Delete. Disconnecting the USB immediately closes the app.

https://drive.google.com/file/d/1g03CGw ... drive_link

PS. I have a laptop (Win 11) and a desktop (Win 10).Both run 19.02 . SE works fine on laptop. All the above issues are with the desktop.

[Dwaine Maggart]

Your link requires access credentials. Please make it an open link.

This file sharing is new to me. Has this done it?
https://drive.google.com/file/d/1g03CGw ... sp=sharing

[Dwaine Maggart]

For some reason, Chrome didn't work with that link, but Edge did, so I've got the NFO. And it doesn't seem to show any of the known USB interfering processes running.

With the Speed Editor USB connected, open Windows Device manager. The Speed Editor SHOULD show up in the "Sound, video and games controllers" area. Does it?

It might also show up in "Other devices" with a yellow ! mark in triangle symbol.

Is it showing up in either of those areas?

Thank you. Just back from a week away. SE does show in the Game controllers category with no yellow triangle. Still no lights or function. I do get a msg on loading Resolve - Unable to load USD. plugin. Could this be related?

[Dwaine Maggart]

No. The USD not loading should be dealt with in Resolve 19.0.3, so install that and verify. But that's not related to the Speed Editor.

It might be helpful if you sent a Resolve diagnostics log. You can generate that from the Resolve Help menu.

https://drive.google.com/file/d/1H7b6uE ... sp=sharing

Thanks again

[Dwaine Maggart]

Your link requires access credentials. Please make it an open link.

I had this exact problem, and disabling Logitech LampArray Service fixed it.

Funnily enough, I first uninstalled Logitech Options+ presuming it would remove it, but it didn't, just left it there and uninstalled everything else. I had to manually disable it in Services.

https://drive.google.com/file/d/1H7b6uE ... sp=sharing

[Dwaine Maggart]

@Gordon: Connect the Speed Editor to the PC via USB.

Then open Windows Device Manager.

If things were working, the Speed Editor would show up in the "Sound, video and game controllers" area.

If things are not working correctly, it will typically show up in the "Other devices" area with a yellow ! mark in a triangle symbol.

Do you see it in either of those area? Or anywhere else in the Device Manager list?

SE does show in the Game controllers category with no yellow triangle.

[Dwaine Maggart]

That implies the driver comms are all happy. And yet, you can't open the Panels app?

As you say. Physical connection via USB. 'No Davinci control panels found.'

[Dwaine Maggart]

Your PC has USB2 and USB3 ports on the rear. Please try both, and see if the behavior with the Resolve Control Panels app is different between the 2.

And do you still have the issue of not being able to close the panels app with the SE connected?

Thank you for your help once again.
Switching to USB 3, Control Panel Setup found the SE after a long time with the blue wheel.
Then the update message. More blue wheel with the update stuck on 0%. Then 'Update failed'. This happened twice.
Control Panel Setup still will not close.

[Dwaine Maggart]

Please try a different USB cable then. If the behavior is that different between port types, sounds like a connection issue. But if that's the same cable you used with the laptop, then perhaps less likely.