Dwaine Maggart wrote:Not saving projects is not a general issue. There could be specific situations where something may have happened to the database, or some other factor to cause such a thing, but it's not common.
The first thing would be to use the current 17.1.1 release. Then if there is still an issue, we'd need Resolve logs, system info and if possible, a project export of the problem project to attempt to diagnose the issue.
It would also be good to have Project Backups enabled, if you don't already. Not to say that would help for sure in this scenario, as backups also may not save if the main project isn't saving. But its good to have Project Backups enabled, just in case.
One more thing that can and does cause project saving issues is having a Resolve disk database on an external removable drive that is ExFAT formatted. We don't recommend putting disk databases on removable drives, for a number of reasons, but if you do, it can't be an ExFAT formatted drive.
I've been using Resolve for years and, yeah, obviously this is a rare bug however, if I had known it was even a possibility, I honestly would have never downloaded the program, to be quite frank. And, no offense, but if this has been going on since Resolve 16 and it hasn't been directly addressed, I personally have little to no confidence it's been fixed and I have too many projects and too little time to experiment on how the save bug occurred for BMD.
All files are stored locally on an HDD internally. I can send the logs generated by Davinci Resolve. It also has my computer specs documented within. Please let me know what email to send them to. I do utilize an automatic folder copying app that saves that database folder on another drive because I have had problems with saves becoming corrupted before.
Must've been another "rare bug" that can be crippling to a project. I've not had a lot of good to say about this Database system either. It's a bit more difficult to share files with other collaborators, in my experience, and if something goes wrong, it goes wrong hard. I want to say that I do acknowledge that this is indeed rare and may not be a "general" problem but this is a problem that your users cannot afford to have happen.
I mean there was absolutely no way to save my progress at all. Only thing I suppose I could've done was take a screenshot so I can try and replace all the keyframes I had put in... for 6 hours... not knowing that my system wasn't saving when I hit ctrl+s or auto saving wasn't working either.
There were no notices or popups telling me there were any issues. Like I said before, I only noticed something was wrong when I couldn't Undo by pressing ctrl+z. From what keys I use, all other keyboard shortcuts were functioning normally.
Thank you at least for your quick response. Let me know if I need to submit a general ticket or send this to a specific email.