So my Davinci Resolve 16 won't boot up...

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Customm

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So my Davinci Resolve 16 won't boot up...

PostSun Apr 05, 2020 3:44 pm

When ever I try to open Resolve, it loads but then does nothing. So I tried checking what would happen in task manager. So I double click on resolve and it says that it is "suspended" in the status column. I have also tried starting the program, then quickly ending the task to kill the program, but that doesn't work. (to explain what happens in task manager: I double click on resolve, and quickly go over to task manager, because it closes a few seconds after it says it's suspended) I have tried restarting my PC. Can anyone help me with this?
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Peter Chamberlain

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Re: So my Davinci Resolve 16 won't boot up...

PostMon Apr 06, 2020 4:45 am

Please see the FAQs at the top of the forum for info you should provide so others can help.
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Daniel Chabot

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Re: So my Davinci Resolve 16 won't boot up...

PostMon Apr 06, 2020 2:58 pm

Based on these notes (see below), it seems the "suspended" state may not be your problem but it is just a way for Windows to park non-active programs.

Which version of resolve are you on? Have you done a fresh uninstall and reinstall since upgrading?

Notes:

You might be wondering about Suspended Status icons in Task Manager on Windows 10. The green symbols exist in the rows of multiple processes. Usually, you find a very little amount of resource usage for the items displaying the Suspended icons.

The Suspended symbol was added in the Anniversary update but after a span of time, it was removed. Now Windows 10 April 2018 update has brought the icon to show the real status of a process.

Suspended Status Icons in Task Manager on Windows 10
A Process that indicates the Windows apps on your system and live in one of three states: running, suspended or not running. When you open an application from the Start menu tile or list, the Task Manager includes it in the Process list. In fact, it enters into running state and this continues till you are interacting with the app.

One scenario occurs when you minimize the app or navigate for any cause and begin working with other. The process, at this very time, goes to suspended state and starts displaying the icon. The app runs in the background but doesn’t remain active so you see the symbol. As long, you keep it minimized the Suspended state continues.

But as you restore (maximize) the application, the symbol will disappear as it again gains the running status.

See to check which process is absorbing your system components – How to Analyze Resources Performance in Task Manager Windows 10.

This is an opportunity for the application to seri­alize any state it might need for when you resume or re-activate. When you notice an app is in the Suspended state, Windows suspends the process and threads of its process. As you switch back, the threads get unfrozen and the application regains running state.

This is the mystery of the Suspended green icons in the Status column of Task Manager in Windows 10.


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Customm

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Re: So my Davinci Resolve 16 won't boot up...

PostTue Apr 07, 2020 3:03 pm

Well I have tried a fresh uninstall and install, and I have done it multiple times. So it's the latest version. What happens when I try to boot up Resolve, it pops up on the task manager and shows that it's taking up resources. It then says suspended, doesn't, then says suspended again and proceeds to close and not appear on task manager.
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Dwaine Maggart

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Re: So my Davinci Resolve 16 won't boot up...

PostTue Apr 07, 2020 5:53 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).


Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.
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abajandasartist

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Re: So my Davinci Resolve 16 won't boot up...

PostWed Jul 15, 2020 6:06 am

I'm having the same issues. Resolve won't start but it will show up in the task manager. Unfortunately, I also tried to run the CaptureLog, and it will say it saved to my desktop, and yet it's not showing up anywhere.
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Charles Bennett

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Re: So my Davinci Resolve 16 won't boot up...

PostWed Jul 15, 2020 3:02 pm

You should see this on your desktop. I have also saved the NFO file to the Desktop. Put these on a file sharing site such as Dropbox and post a link. If the forum will not let you post a link, put a space in the name so it is not seen as a link.
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Re: So my Davinci Resolve 16 won't boot up...

PostFri Apr 16, 2021 7:41 pm

So i have this same problem. I have followed all the steps (one the logs part). Could someone please help me out.
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Dwaine Maggart

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Re: So my Davinci Resolve 16 won't boot up...

PostSat Apr 17, 2021 2:40 am

For anyone having issues with CaptureLogs.bat, if your Desktop is on OneDrive, the native CaptureLogs.bat file will fail.

This link shows you what to do in that case:

viewtopic.php?f=21&t=125348&hilit=+capturelogsonedrive#p689228
Dwaine Maggart
Blackmagic Design DaVinci Support

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