Uninstall newer Version first 16.2.3

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John Sotirakos

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Uninstall newer Version first 16.2.3

PostMon Jun 22, 2020 1:13 am

I just downloaded Davinci 16.2.3 and it is saying'' A newer version of davinci is already installed please uninstall it from the control panel first"

there is no files that I can find left, all of them where uninstalled, there was no other version on there aswell,
I have a brandnew laptop with windows 10 16 gb of ram 256 ssd card, 1 tb hard drive

not sure what to do,
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Derek Howard

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Re: Uninstall newer Version first 16.2.3

PostMon Jun 22, 2020 2:35 pm

First try verifying your current version of Resolve. Open Resolve and then, in the top menu, under "DaVinci Resolve" click "About DaVinci Resolve" and a pop up window should appear. In the lower left hand corner of the pop-up window, it should show the current installed version.
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John Sotirakos

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Re: Uninstall newer Version first 16.2.3

PostMon Jun 22, 2020 3:15 pm

there is no versions of Davinci on my computer, this is a brand new computor
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Dwaine Maggart

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Re: Uninstall newer Version first 16.2.3

PostMon Jun 22, 2020 7:02 pm

But you said this:

"there is no files that I can find left, all of them where uninstalled"

What is that referring to?

You opened Windows Control Panel - Programs and Features, and there was nothing DaVinci Resolve related in there?
Dwaine Maggart
Blackmagic Design DaVinci Support
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John Sotirakos

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Re: Uninstall newer Version first 16.2.3

PostMon Jun 22, 2020 9:13 pm

a couple of days ago I downloaded the new free version

I installed that, however it did not take, so I installed it, this same version works on my old computer, but is so slow, I can not do anything worth while, this is why I got a new computer, I am pretty good at things in general,

I went to the control panel and uninstalled it, the program was there, so I unistalled it, I also looked in my programs folder, thru explore, there is nothing there anymore,

then I did the process of reinstalling the new version again, and that is when icon that comes up and says, Uninstall newer Version first 16.2.3
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Dwaine Maggart

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Re: Uninstall newer Version first 16.2.3

PostMon Jun 22, 2020 11:48 pm

Dwaine Maggart
Blackmagic Design DaVinci Support
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John Sotirakos

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Re: Uninstall newer Version first 16.2.3

PostTue Jun 23, 2020 12:01 am

I downloading the link,

still it does not show under uninstall, nor install:

I can go to not listed in the dropdown menu, then it says to inter the product codes, which I do not have
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Dwaine Maggart

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Re: Uninstall newer Version first 16.2.3

PostTue Jun 23, 2020 12:14 am

To verify, if you select Installing, you don't see DaVinci Resolve listed?

If not, provide a copy of your Windows System Information .NFO file.

Generate that by opening Windows System Information and doing a File - Save.
Dwaine Maggart
Blackmagic Design DaVinci Support
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John Sotirakos

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Re: Uninstall newer Version first 16.2.3

PostTue Jun 23, 2020 12:49 am

when I install Davinci is it taking me to the install icon to install Davinci, then i hit okay, then about 5 seconds later the message comes up
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John Sotirakos

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Re: Uninstall newer Version first 16.2.3

PostTue Jun 23, 2020 12:57 am

OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ASUS-JOHN
System Manufacturer ASUSTeK COMPUTER INC.
System Model TUF Gaming FX505GD_FX505GD
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. FX505GD.302, 2018-09-21
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product FX505GD
BaseBoard Version 1.0
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.387"
User Name ASUS-JOHN\john
Time Zone Atlantic Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 8.78 GB
Total Virtual Memory 18.2 GB
Available Virtual Memory 9.41 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
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Dwaine Maggart

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Re: Uninstall newer Version first 16.2.3

PostTue Jun 23, 2020 2:26 am

We need the actual .NFO file, not a copy/paste of some of the info.
Dwaine Maggart
Blackmagic Design DaVinci Support
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John Sotirakos

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Re: Uninstall newer Version first 16.2.3

PostTue Jun 23, 2020 3:04 am

My file is 2.8 megs, I can only send 2 megs at most, do you have an email: I can send it there if you like,
this system will only let me send 2 megs only
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Dwaine Maggart

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Re: Uninstall newer Version first 16.2.3

PostTue Jun 23, 2020 4:37 pm

From the Support and Troubleshooting FAQ:

Posting Tricks
If you are new to the forum and so are not yet authorized to post links, or the linked file is too big, place the logs and other diagnostic files you have on Dropbox or a similar site and provide a link to that site location in your post. If you put a space in the path, e.g. my. dropbox.com then the forum will not see this as a link and just text so the reader can copy this link, remove the space and review the dropbox info.
Dwaine Maggart
Blackmagic Design DaVinci Support
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John Sotirakos

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Re: Uninstall newer Version first 16.2.3

PostTue Jun 23, 2020 5:59 pm

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John Sotirakos

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Re: Uninstall newer Version first 16.2.3

PostTue Jun 23, 2020 6:41 pm

once you see this file let me know and I will delete it of my one drive

I appreciate what you are doing thank you, it means a lot
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John Sotirakos

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Re: Uninstall newer Version first 16.2.3

PostThu Jun 25, 2020 6:56 pm

any ideas yet?
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Dwaine Maggart

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Re: Uninstall newer Version first 16.2.3

PostThu Jun 25, 2020 7:22 pm

Best guess is that you didn't uninstall the free version properly, and it left some stuff behind in the Windows registry.

The Microsoft Fixit would typically fix this for you.

Since it apparently won't, we're left to delve into the registry directly.

Run the Windows Registry Editor (type regedit in the Cortana search bar) and go to:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Blackmagic Design\DaVinci Resolve

In the right hand window, double click Version, and in the Edit String window that opens, delete the existing Value Data, and click OK. Then exit regedit.

Now run the Resolve installer, and it should install Resolve.

regedit_resolve_version [2].PNG
regedit_resolve_version [2].PNG (33 KiB) Viewed 257 times
Dwaine Maggart
Blackmagic Design DaVinci Support
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John Sotirakos

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Re: Uninstall newer Version first 16.2.3

PostThu Jun 25, 2020 11:36 pm

Hi Dwayne, that work!!!!!!

thank you for your help, this means a lot to me, I am very grateful, for your time and effort,

regards,

John

John Sotirakos
Director Of Music
Mansion On The Hill Music Studio's
(902)229-4688
E-mail: john@mansiononthehill.ca
Web site: www.mansiononthehill.ca
Facebook:www.facebook.com/MansionOnTheHillMusicLessonsStudio

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