Resolve won't start

I have an AMD Radeon Pro VII Graphics Card. Rolling back to the previous driver worked:

amd-software-pro-edition-22.q4-win10-win11-nov15.exe

the latest one, ...23.q1.1..., apparently is incompatible.

So, just like the "Adrenaline" versions that I've been reading issues about, the "Pro" drivers also are having issues.

Thank you so much, you are my guardian angel.

[Dwaine Maggart]

@Kyashan: I would say that the 21.Q2.1 AMD Pro driver you are using is too old. In the message in this thread just after yours, Bryant comments that this driver works for him: amd-software-pro-edition-22.q4-win10-win11-nov15.exe

But, looking at the AMD driver download site for your FirePro W5100 card, I see that the 21.Q2.1 driver is indeed the latest driver for that card. That's unfortunate. That could well mean that your GPU is not going to work with Resolve 18.5. Whether it would be any better with 18.1.4, I don't know, but considering the age of that driver, I would not be surprised to see 18.1.4 also not work.

Hi @Dwaine Maggart!
Thanks so much for your time and support.

It seems I found a way to fix my problem, by downgrading my GPU drivers to version Radeon™ Pro Software for Enterprise 21.Q2 (Release date 06/29/2021). > https://is.gd/aK4fCn

I know perfectly well that my PC is obsolete and from time to time it's a challenge for it to fight with new generation software: especially when it comes to video editing and graphics in general.

In October, I'm thinking about a new configuration for my new PC workstation. I'm excited about the Nvidia GPU (4090 or less). What is your opinion on AMD GPUs? It seems that at the moment the best solution for DaVinci is Nvidia.

Bye bye from Rome!
Kyashan

It seems that nothing can touch the 4090 right now.

In October, I'm thinking about a new configuration for my new PC workstation. I'm excited about the Nvidia GPU (4090 or less). What is your opinion on AMD GPUs? It seems that at the moment the best solution for DaVinci is Nvidia.

What's your workflow? The best solution is not always nvidia. Nvidia cards get bottlenecked by VRAM extremely fast.

So you need to get an nVidia card with large amounts of VRAM (at least 12GB, preferably 24GB) if you do serious work, I suppose.

In October, I'm thinking about a new configuration for my new PC workstation. I'm excited about the Nvidia GPU (4090 or less). What is your opinion on AMD GPUs? It seems that at the moment the best solution for DaVinci is Nvidia.

What's your workflow? The best solution is not always nvidia. Nvidia cards get bottlenecked by VRAM extremely fast.

HI!

I personally make heavy use of the Adobe suite with Photoshop, Illustrator and After Effects (infographics e post-production) + Premiere (4K videos+plugins+filters, ecc). I'm trying to figure out if DaVinci will prove to be good for me as a replacement for Premiere.

DaVinci's initial learning curve is harder than Premiere but that doesn't bother me. I'm currently "playing" with DaVinci and I'm having a bunch of performance issues that I don't have with Premiere. I think DaVinci unlike Premiere is much more reliant on GPU than CPU and at the moment (in general) I don't have adequate hardware.

In any case, it seems that Nvidia is always facilitated by the software houses while AMD is penalized... but I think also for marketing\sw development reasons.

Kyashan

HI!

I personally make heavy use of the Adobe suite with Photoshop, Illustrator and After Effects + Premiere. I'm trying to figure out if DaVinci will prove to be good for me as a replacement for Premiere.


Kyashan

Davinci can be a replacement for Premiere but not for AE. However, what I meant is what is your workflow file wise (codec , resolution). AMD cards all work fine in Resolve (8GB+ ones anyway), except for some niche cases like remote monitoring.

Also, unlike Premiere, Davinci converts everything into 32bit float, that's why it might seem that Premiere is better at things like editing (simple cuts). In the end, Resolve is still a color grading focus first software.

HI!

I personally make heavy use of the Adobe suite with Photoshop, Illustrator and After Effects + Premiere. I'm trying to figure out if DaVinci will prove to be good for me as a replacement for Premiere.


Kyashan

Davinci can be a replacement for Premiere but not for AE. However, what I meant is what is your workflow file wise (codec , resolution). AMD cards all work fine in Resolve (8GB+ ones anyway), except for some niche cases like remote monitoring.

Also, unlike Premiere, Davinci converts everything into 32bit float, that's why it might seem that Premiere is better at things like editing (simple cuts). In the end, Resolve is still a color grading focus first software.

Thanks so much for your time!

So... I'll answer in relation to my GPU question and then I'll stop, because I don't want to go off topic and be rightly reprimanded by the moderators

The codecs I use are mainly H.265 and H.264 with resolutions from fullHD (I use it little, only for web and similar) to 2K (medium and occasional) to 4K (intensive). Source videos generally have a minimum average bitrate of 100 mb\s (although I think I will always work with HQ proxy). Thanks for the other explanations!

I'm finding it difficult to do operations that were much faster with Premiere but maybe I just need to practice; as in all things!.

Anyway, reproduction in DaVinci is jerky even for simple editing operations and fades even using proxy half (or quarter) resolution, LB with crackling audio, etc. All problems that I don't have with Premiere with the same hw. But I can understand that DaVinci requires a powerful GPU and in any case an adequate hw compared to Premiere.

Excuse the paranoia but there are differences and I ask myself some questions

Kyashan

Anyway, reproduction in DaVinci is jerky even for simple editing operations and fades even using proxy half (or quarter) resolution, LB with crackling audio, etc.

Kyashan

If your files are 4:2:0 H264 and H265 , a newer card with 8GB (AMD) or 12GB+ (nvidia) will work fine for up to 4K. If your files are 4:2:2 you would benefit from a newer Intel CPU with quicksync.

However your system is quite old, not sure that CPU can feed newer GPUs properly.

Anyway, reproduction in DaVinci is jerky even for simple editing operations and fades even using proxy half (or quarter) resolution, LB with crackling audio, etc.

Kyashan

If your files are 4:2:0 H264 and H265 , a newer card with 8GB (AMD) or 12GB+ (nvidia) will work fine for up to 4K. If your files are 4:2:2 you would benefit from a newer Intel CPU with quicksync.

However your system is quite old, not sure that CPU can feed newer GPUs properly.

No no obviously... I was talking about a completely new workstation

No no obviously... I was talking about a completely new workstation

Advice still stands. Go for as much VRAM as possible (watch puget benchmarks for example, amd or nvidia with few exceptions is all the same in Resolve). Or an Intel CPU with quicksync of your files are 4:2:2. Otherwise, if they're not, go for as many cores as possible, AMD or Intel it won't matter. Also invest in good drives (ssd).

@Louis: Indeed we need the NFO, thanks for that.

But we also need a Resolve log file.

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Hi Dwayne,

Please use the following link to access the logs file I have created: https://drive.google.com/file/d/1-_zIAM ... sp=sharing

Please let me know if there is anything else you require.

Thank you,
Louis

[Dwaine Maggart]

It appears that on 7-18 at 21:35, you had a crash or hang while running Resolve 18.1.4, and whatever that was caused your Resolve config.dat and .config.data files to be corrupted.

Open File Explorer Options, and on the View tab, enable "Show hidden files, folders and drives".

Also unselect "Hide extensions for known file types".

Then in File Explorer, navigate to this folder:

C:\Users\louis\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences

Delete the config.dat and .config.data files.

Now Resolve should start.

It will recreate the config files with the default starting info. If you had any Preferences modifications made, be sure to reapply those after starting.

If Resolve still doesn't start, send a new Resolve log file.

No no obviously... I was talking about a completely new workstation

Advice still stands. Go for as much VRAM as possible (watch puget benchmarks for example, amd or nvidia with few exceptions is all the same in Resolve). Or an Intel CPU with quicksync of your files are 4:2:2. Otherwise, if they're not, go for as many cores as possible, AMD or Intel it won't matter. Also invest in good drives (ssd).

Thanks so much for the valuable suggestions!
Maybe when I have to configure the new workstation, I'll come back to you with a dedicated post and ask you for some advice.

Ciao!
k

Hi!

I have the studio version of DaVinci Resolve 18.5, which shows the loading page and then doesn't open. I had the beta version installed previously, which worked until today when it failed to open. I updated to the official 18.5 version and I have the same issue. I tried a bunch of different troubleshooting options including uninstalling and reinstalling, unplugging all my Bluetooth/USB connections, etc. to no avail.

I have never had this issue with Davinci resolve on this machine until I tried opening it today, so I'm just confused as to what the issue could be.

Below are my capture log file and machine specs.

Please let me know if there is any more info I need to give to solve this issue.

Capture Log Link:
https://drive.google.com/file/d/1d1p1sV ... sp=sharing

Laptop Specs:
Device name LAPTOP-U8A30475
Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 564FFE11-EAF3-446F-9040-1A6AF2122838
Product ID 00325-81935-73704-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Home
Version 22H2
Installed on ‎2020-‎12-‎04
OS build 19045.3208
Experience Windows Feature Experience Pack 1000.19041.1000.0

Thank you!

It appears that on 7-18 at 21:35, you had a crash or hang while running Resolve 18.1.4, and whatever that was caused your Resolve config.dat and .config.data files to be corrupted.

Open File Explorer Options, and on the View tab, enable "Show hidden files, folders and drives".

Also unselect "Hide extensions for known file types".

Then in File Explorer, navigate to this folder:

C:\Users\louis\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences

Delete the config.dat and .config.data files.

Now Resolve should start.

It will recreate the config files with the default starting info. If you had any Preferences modifications made, be sure to reapply those after starting.

If Resolve still doesn't start, send a new Resolve log file.

Thank you so much Dwaine,

This solved my issue.

Have a wonderful day!

Deleting config.dat and config.data should probably be prominently in the FAQ when Resolve won’t start.

Does it seem that config.dat corruption happens more often these days or is it attention bias?

I think it’s that it’s one of two ways that keep Resolve from starting. Either that or a driver problem.

Running out of disk space will cause a zero length config file. Wish they’d just fix that bug by guarding against it. But until they do…

I've tried deleting the config.dat and config.data files and still nothing happens.

I'm not sure what else to try.

[Dwaine Maggart]

There is nothing wrong with your config files.

Please send a Windows System Information .NFO file.

To make that, open the Windows System Information app and select its File - Save menu.

Hello! was told to mention Dwaine Maggart by name here. updated from 18 to 18.5 and now it will not open. I get two little blue spools and then nothing. nothing running in the task manager, no USB, cleared/repaired registries, cleared app data file, and program files, reinstalled and rebooted along each step, updated and downgraded my drivers, cleared up ram-hungry programs, and now I'm out of ideas. Not terribly computer savvy so not sure where to go.

Here is my log.
https://drive.google.com/file/d/1BvR09j ... sp=sharing

Here are my specs.
Device name DESKTOP-PPISTNR
Processor 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.60 GHz
Installed RAM 32.0 GB (31.9 GB usable)
Device ID AF24DB6F-37F2-4351-85CB-16394854E500
Product ID 00330-71447-30537-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Pro
Version 22H2
Installed on ‎9/‎2/‎2022
OS build 19045.3208
Experience Windows Feature Experience Pack 1000.19041.1000.0

[Dwaine Maggart]

I always need a Windows System Information .NFO file along with the Resolve log.

Open the Windows System Information app, and select its File - Save menu to make the .NFO file.

Hey hey! My name is Ana I have been using Davinci Resolve for about a year now. I love this program. I have tried severial things from deleting all files and reinstalling, running it as admin, scrubbing through my files to search for files that could be causing curruption, deleting the davinci control panel, turning off and on my laptop, and a lot more. If I could get some help on this I would be thoroughly grateful.

Below is a link to the log
https://drive.google.com/file/d/1-HRI6x ... sp=sharing

Below is a link to the system .nfo
https://drive.google.com/file/d/1rDPInI ... sp=sharing

If you get to this thank you so much! <3

[Dwaine Maggart]

Your config.dat and .config.data files are bad.

Open File Explorer Options, and on the View tab, enable "Show hidden files, folders and drives".

Also unselect "Hide extensions for known file types".

Then in File Explorer, navigate to this folder:

C:\Users\1Psyc\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences

Delete the config.dat and .config.data files.

Now Resolve should start.

It will recreate the config files with the default starting info. If you had any Preferences modifications made, be sure to reapply those after starting.

If Resolve still doesn't start, send a new Resolve log file.

I always need a Windows System Information .NFO file along with the Resolve log.

Open the Windows System Information app, and select its File - Save menu to make the .NFO file.

Hi Dwaine!

Here is the .NFO file. Let me know if you need anything else!

https://drive.google.com/file/d/1EYcDyO ... sp=sharing

Cheers

[Dwaine Maggart]

Open the Windows Apps & features panel, select DaVinci Resolve Control Panels, and uninstall that.

Resolve should start then. If not, send another log and NFO.

Hi everyone, another unlucky user here with DaVinci Resolve 18.5.1 not showing up on Windows.

The logs say something about GPUDetect crashing on startup. I've attached the capturelogs output and the system information -> here.

Thanks

Hi Dwaine!

My DR Studio keep crashing in while I'm rendering.
Can you help me please?

Here are my files:
https://we.tl/t-jcaScpb9sn

Thank you very much.

[Dwaine Maggart]

@Giovanni: It looks like you're running a MacPro 6,1 in Bootcamp mode? I've never seen logs from such a scenario. The NFO says there is one GPU and it's an AMD RX570. That's not what I would expect from a MacPro Trashcan, but again, I've never seen logs from such a thing. Is this really a 6,1 MacPro, or some sort of Hackintosh? Or what?

The only thing I can suggest is that the NFO also shows a Microsoft Remote Display Adapter. In Windows Device Manager - Display Adapters, right click the Microsoft RDA and select Disable.

Does that help?

[Dwaine Maggart]

@Marko: You appear to be using the AMD Pro Edition 23Q3 GPU driver.

Normally for an RX580 GPU, we'd use the Adrenalin driver.

Try installing the Adrenalin 23.8.2 driver and see if that works better.

@Giovanni: It looks like you're running a MacPro 6,1 in Bootcamp mode? I've never seen logs from such a scenario. The NFO says there is one GPU and it's an AMD RX570. That's not what I would expect from a MacPro Trashcan, but again, I've never seen logs from such a thing. Is this really a 6,1 MacPro, or some sort of Hackintosh? Or what?

The only thing I can suggest is that the NFO also shows a Microsoft Remote Display Adapter. In Windows Device Manager - Display Adapters, right click the Microsoft RDA and select Disable.

Does that help?

Hey thanks @Dwaine, so I'm using a Mac to access a Windows machine via remote desktop where DaVinci is installed. This setup was working fine until recently, I think before DaVinci version 18.5. Unfortunately disabling the Microsoft Remote Display Adapter would prevent me to connect the to the remote machine. Am I really out of luck here?

[Dwaine Maggart]

Really? In that case, I would expect the Windows NFO file to report the actual machine type it was, and not a MacPro 6,1.

I can't tell you for sure that the Microsoft RDA is causing the issue. But that's the first thing I would check. Can you access the Windows machine locally and try that, just to see?

Hi, I'm having issues launching Resolve 18. I have tried 18.5 and 18.6, updated my graphics drivers using the gaming and then the studio. Graphics card is a GTX 1060 in a laptop. I have tried uninstalling and reinstalling on a completely different hard drive from the main boot drive. I've disabled graphics in display and re-enabled them. I've tried launching with admin and without admin. It worked about a month ago and I haven't needed it since I launched it last. I made a log as seen below. I've tried EVERY thing that I found online.

[Dwaine Maggart]

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows Desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open the Windows System Information app and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

I changed GPU's and have not been able to Launch Resolve since.

After reading some of the suggestion in here I uninstalled completely and removed the folder from Roaming. I was then able to do the quick setup steps but it gave an error straight after and the wont load again.

Logs are here https://1drv.ms/f/s!Agbxyf-5zqpaovNRiQD ... Q?e=eTLLIk

[Dwaine Maggart]

Right. Looks like you changed from an NVIDIA to an AMD GPU.

And there are still NVIDIA driver components on the system that are causing the Resolve GPU Detect process to fail.

You can try deleting this file:

C:\Windows\system32\DriverStore\FileRepository\nv_dispi.inf_amd64_50916785244854f2\nvcuda64.dll

If that works, great. If not, you'll need to use the DDU app to remove the NVIDIA GPU driver from the system.

You are and absolute star and saving grace.. Thank You @Dwaine Maggart

So I was so excited to try Davinci Resolve so I installed, however, as soon as loaded it up, a pop up displayed saying there saying:

"DaVinci Resolve could not initialize OpenGL. Please ensure that the latest graphics drivers are installed and that the system power profile is set to use the discrete GPU for DaVinci Resolve."

I am running Windows 10 via Bootcamp on a Apple MacBook Pro, and the Graphics card I am using is a Intel® Iris™ Pro Graphics 5200, which say the drivers are all up to date.

So now I have no idea what to do.

Any help would be appreciated.

Thank you for your time.

[Dwaine Maggart]

The Iris Pro 5200 is on the edge of working with current Resolve. It's a wobbler, maybe yes, maybe no. Don't have that exact GPU to test with, so can't be sure.

As a test, try Resolve 16.2.8 which should for sure work with that GPU. If 16.2.8 works and 18.x doesn't, that would indicate the GPU is not supported in current Resolve.

Of course the whole Bootcamp thing throws in an additional wrinkle. Not something we test so don't know if that might be part of the problem.

You can find 16.2.8 in the Support area for DaVinci Resolve / Fusion on the BMD website:

https://www.blackmagicdesign.com/suppor ... and-fusion

If that doesn't work, then put 18.6.2 back in, and provide the following info:

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows Desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open the Windows System Information app and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Is there a section where I can see which GPU's are supported and which ones aren't?

[Dwaine Maggart]

No.

Hi Dwaine,

I've been using DaVinci Resolve for a while, and it was working fine until I updated both the Windows and driver. At first, it just kept crashing, so I tried to uninstall it and reinstall it. The crashing stopped, yet DaVinci Resolve still isn't opening. What should I do? By the way, thanks for helping! <3

Here's a log file just in case
https://drive.google.com/file/d/1C2rzSa ... drive_link

Never touch a running system…

Did the driver come from Windows or from the manufacturer?

[Dwaine Maggart]

@pyaetunaung:

What Uli said...

Your link requires access credentials. Please make it an open link that does not require access credentials.

I'll also need a Windows System Information .NFO file. Generate that by opening the Windows System Information app, and selecting its File - Save menu.

I tried exactly what you just said sir Dwaine and here are the log file and nfo file, tell me if they're not working like how you intended them to https://we.tl/t-tTJFPC0S6r sorry for replying late and thanks for helping again

[Dwaine Maggart]

Go into Windows Settings - Apps & features, and uninstall the DaVinci Resolve Control Panels app.

Resolve should start after that.

Thank you so much sir Dwaine it work just like you told me thanks for taking the time to help <3