Blackmagic Forum

Hi,
I just upgraded my 16 Studio to 17 Studio Beta and have already encountered a problem. It seems that Resolve doesn't recognize any of my project videos in the media bins or timeline. All of my videos say "Media Offline." The audio from the clips show up but not the video itself. I've tried to relink the clips (the usual method) but nothing seems to be working. Does anyone have a clue as to what my problem may be? I would definitely appreciate the help! Thanks in advance!

Barry

you must upgrade your databases - after you have to backup it before in 16!

got the same problem.. thought.. i dont mind about my old projects.. go on. just had finished my last privat project.. so i didnt mind about this..

Now resolve 17 doesnt recognise any media except of the sound any more.

reinstalling didnt help in any way..

so how to repair this..

If you have come to version 17 from one earlier than 16.2.7, make sure you update your GPU driver.

I updated my databases but still have the same problem. I've uninstalled and reinstalled three times now. I know my system is fine, it's capable of handling 8k video with no problem.

For some reason the audio portion of a clip will play fine in the media bin but there just isn't any video. I've even tried to start a brand new project but still have the same problem importing video files. I'm at a loss as to a reason.
------------------------------------------------------------
DaVinci Studio: Version 17.OB BUILD 6
Operating System: Windows 10 64-bit (Fully Updated)
Processor: Intel(R) Core(TM) i9-9900K CPU& @ 3.60GHz (16 CPUs), ~3.6GHz
Memory: 32768MB RAM
DirectX Version: DirectX 12

I have updated my databases, drivers, and have reinstalled 17 a few times. It still has the same problem.

It is not only with my old files, it is also with any new. All of my current databases say "Status: Compatible." I can start a new project, import a video into the Media Pool and this is what I see...


I imagine it is something simple that I am just not seeing. Studio 16 worked beautifully on my computer so I do not see why this wouldn't as well. I have things I need to do and edit so any help that anyone could give would be greatly appreciated.

I'm at a loss here. All of my databases are upgraded, Resolve Studio is upgraded and I still have the Media Offline problem. Even when I start a new project and try to import video files they all come up "Media Offline." The audio portion of a clip is there when scrolling across it but the video is not. Any ideas, please?

Download 17 again and install it over the current version. You have build 6. We updated to build 7 overnight.

You don't need to uninstall the current version. Just download 17 again and install it.

If you still have the issue, then send us a Resolve log, a system information .NFO file and a project export .drp of the project.

Hi Dwaine,
I tried your solution but didn't have any luck, I'm afraid. I started a ticket on the Blackmagic site and sent all of the files you requested. I believe that the email will be going to Adam B if you'd like to connect with him and take a look at the files. I do appreciate all of your help with this and hope we can figure something out. I am really looking forward to using Studio 17.

Barry

We are dealing with Resolve 17 beta issues here in the 17 beta forum, not through the email support system.

Please provide all your files and details here.

Dwaine,

Does this help you out?

Barry

I had the exact same problem. About half the media on a project received the " Media Offline" notice and I couldn't re-link any of it. Also, I couldn't load any media into a new project without getting the "Media Offline" notice.

My only solution was to return to version 16.7. Fortunately, I had backed up the old data base. I look forward to using all the new features of 17 but will wait until more of the issues are worked out.

Please install an NVIDIA driver that supports CUDA 11, as per the Read Me notes on the download page.

You have a 397.93 driver installed, which supports CUDA 9.2.

Resolve 16.2.7 and higher requires a CUDA driver that supports CUDA 11.

For your P4000 card, try the current 452.57 driver.

Dwaine,

Updating the graphics driver to your recommendation worked beautifully! Thank you so much for helping me with this problem!

Barry

Any idea why I am getting the following error message in the DaVinci Resolve 17 Beta installation log? Thanks.

2020-11-13 13:01:46 --- Component 'ResolveExtras' (DaVinci Resolve Extras): EXECUTING
2020-11-13 13:01:46 Extracting embedded files for component 'ResolveExtras': NO FILES EMBEDDED
2020-11-13 13:01:46 Executing: cmd.exe /C "xcopy.exe Resolve\*.cab C:\Users\Caleb Lau\AppData\Local\Temp\{E46446F6-4521-412D-9D2B-E0742A7A650B} /i /q"
2020-11-13 13:01:46 Component 'ResolveExtras' return code 4 (0x4).
2020-11-13 13:01:46 *** Component 'ResolveExtras' (DaVinci Resolve Extras): ERROR - Error executing 'ResolveExtras' (DaVinci Resolve Extras): 4 (0x4)
2020-11-13 13:01:46 --- Component 'ResolveExtras (DaVinci Resolve Extras)' FAILED: Error executing 'ResolveExtras' (DaVinci Resolve Extras): 4 (0x4)
2020-11-13 13:01:48 --- Component 'ResolveExtras (DaVinci Resolve Extras): FAILED, ABORTING
2020-11-13 13:01:48 *** Failed to install one or more components, reloading components (reload_on_error).
2020-11-13 13:01:48 -- Loading supported components (lcid=1033)

I found that the problem is my Windows account name "Caleb Lau" has blank space. For it to work, the name must be quoted "Caleb Lau" for xcopy.exe to work. The installer needs to fix this. A temporary workaround is to remove the space in my Windows account name.

Caleblau wrote:Any idea why I am getting the following error message in the DaVinci Resolve 17 Beta installation log? Thanks.

2020-11-13 13:01:46 --- Component 'ResolveExtras' (DaVinci Resolve Extras): EXECUTING
2020-11-13 13:01:46 Extracting embedded files for component 'ResolveExtras': NO FILES EMBEDDED
2020-11-13 13:01:46 Executing: cmd.exe /C "xcopy.exe Resolve\*.cab C:\Users\Caleb Lau\AppData\Local\Temp\{E46446F6-4521-412D-9D2B-E0742A7A650B} /i /q"
2020-11-13 13:01:46 Component 'ResolveExtras' return code 4 (0x4).
2020-11-13 13:01:46 *** Component 'ResolveExtras' (DaVinci Resolve Extras): ERROR - Error executing 'ResolveExtras' (DaVinci Resolve Extras): 4 (0x4)
2020-11-13 13:01:46 --- Component 'ResolveExtras (DaVinci Resolve Extras)' FAILED: Error executing 'ResolveExtras' (DaVinci Resolve Extras): 4 (0x4)
2020-11-13 13:01:48 --- Component 'ResolveExtras (DaVinci Resolve Extras): FAILED, ABORTING
2020-11-13 13:01:48 *** Failed to install one or more components, reloading components (reload_on_error).
2020-11-13 13:01:48 -- Loading supported components (lcid=1033)

Hello.

In Color Page "Copy track data and Paste track data" in Davinci 17, (Last and beta also) does not work.
I have tried version 16 and work good, no problem with this version
Someone has the same problem? Can you fixer that?
Thanks !!!