Clips show "media offline" when they aren't

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ejpontius

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Clips show "media offline" when they aren't

PostSun Nov 15, 2020 12:06 am

I'll be working on an edit or in the color page and spontaneously the clip thumbnails will show "media offline".
Sometimes zoom in/out of the timeline will refresh them or scrubbing over the thumbnail in the media pool.
Sometimes I have to "relink" the files and they come back even though the media was in the same place.

This is on Windows 10
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Jim Simon

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Re: Clips show "media offline" when they aren't

PostSun Nov 15, 2020 4:59 am

What kind of media?
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Mart_Williams

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Re: Clips show "media offline" when they aren't

PostSun Nov 15, 2020 2:59 pm

I've had this too, DNxHD 120 files, Windows 10 machine. I hap to pull the offending clip off the timeline and put it back on and then it was happy.

In this same project, I also had the missing audio problem in the export.
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ejpontius

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Re: Clips show "media offline" when they aren't

PostMon Nov 16, 2020 4:00 am

Jim Simon wrote:What kind of media?


In my case, GoPro H.264 MP4s. Stored on local internal SSD drive. Have used the same type of media in a half dozen other small project without issue under version 16.
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Jim Simon

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Re: Clips show "media offline" when they aren't

PostMon Nov 16, 2020 6:34 pm

It could be an issue with 17, especially if Mart had it with DNx clips.

In previous versions it did seem to be related to H.264 media, my only solution to which was...don't shoot H.264. It's a delivery format.
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ejpontius

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Re: Clips show "media offline" when they aren't

PostTue Nov 17, 2020 4:26 am

It randomly happened to me again after working within the project for a little while.
I was able to get around it by zooming in and out of the timeline in the edit page no relinking required.
So seems to me that it isn't losing the media as much as it is just forgetting it had thumbnails.
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bwzukx

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  • Real Name: Ben Potton

Re: Clips show "media offline" when they aren't

PostWed Nov 18, 2020 11:11 am

Yup, I can confirm this is happening to me regularly. Closing and reopening sometimes fixes it, and the issue doesn't appear to affect rendering the project.

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