Resolve 17 media files missing, but audio works

Resolve 17 beta, media files show as missing. They are in the file folder that I imported them from and the audio works.
What is wrong? Edit: I just tried uninstalling 17 and installing 16. So it stated that there was something wrong with the project database, whatever that is. So, I reinstalled 17 and I still have no whatever a database is. This isn't much fun. 2nd edit: 5 bucks says I get responses like this. "You just need to quadtmratize the starlsck into the delve file, then, unlock the rim5 back storage into your c drive."
Thank you.

[Shrinivas Ramani]

Let's start with the basic info - on system, software and media.
This link to FAQ may prove useful in determining a few things.

Please post your system details - what OS, and what hardware (what your About Mac, or Windows System Information says) and if you're on Windows or Linux, what graphics drivers you use.

In DaVinci Resolve, please click on the menu DaVinci Resolve > About and specify if you're using DaVinci Resolve Studio or the free download. Please copy the version from the bottom-left (17.0.0b build something).

Lastly, please indicate what codec the media you use is from. If you know the camera or the software you got it from, specifying that would help too. If you're totally lost, zip and upload a small clip you can see this issue with and share the link on this forum. Include a screenshot on what you see when it shows you missing.

This allows the forum users to start looking into possible reasons and suggesting workarounds.

Regards
Shrinivas

The database hold details of your Projects. Here is a quote from the manual:

"Unlike other applications which save self-contained project files to user-specified locations
wherever you like in your file system, DaVinci Resolve takes a more centrally organized
approach to project management, using databases. By default, DaVinci Resolve uses a disk
database to keep track of every project you create. The Database sidebar lets you manage the
projects found within this database, which are saved to a specific directory on your system
(particular to that database). The default location of this disk database depends on the
operating system you use."

The Project database is the first page that opens when you start Resolve and it lists your currently stored Projects.

Database.jpg

Now, if you didn't make a copy of your version 16 database and updated it to 17, it will not open in version 16 as it is not backwards compatible.

From the blue colored Read more tab on the downloads:

"Important information regarding database management
DaVinci Resolve 17.0 requires a database upgrade from DaVinci Resolve 16.2.7 and previous versions. We strongly recommend that you back up your existing database (both DiskDB and PostgreSQL) before performing an upgrade."

Ok, I'm going to type all this junk again, it got erased. I have resolve 17ob2, I have an nvidia gtx1070, I have 16gb ram, I had everything working fine until 17 beta, as far as what files, non of them work. Audio yes, video no. It says media missing, but if it's missing, why do I have audio. I guess I am not going to find my projects, who cares. I just want it to work. I started, I think on 15 and going to 16 was fine. But not to 17. Why cant it be like every other software I have and just upgrade with project whatever. Capture one doesnt forget my pictures when I upgrade. Thank you.

This is no upgrade! It’s a public beta. It exists to find and eliminate bugs, so please expect bugs.
Why are they warning you to backup your database before using it?

Finally, to get to the bottom of your problem, can you post a short clip? Which camera generated them?

I have tried mov files and mp4 and the sony files from an A7r2. When I first tried 17, the Sony files worked. Now, I tried to go back to 16, and those files don't work. I don't care about any backed up anything, I just want some version of resolve to work. I will settle for Resolve 1 from 2000 at this point. Thank you. EDIT: post a short clip of it not working? It just says media missing.

[Shrinivas Ramani]

Martin

Since you've not provided more context on your hardware, versions, workflow or sample clips, we can only guess what the issue can be.

Is it possible that one of two things is happening?
a. you're trying the footage in two machines - one of which can play back H.265 codecs and one can't?
b. you have a mix of 8-bit and 10-bit footage and you're noticing that the 10-bit clips are not decoded in the free download for DaVinci Resolve?

I'm leaving links to the supported codec list and an older, but still largely valid feature comparison between Free and Studio

Regards
Shrinivas

Shrinivas, I only have one computer. I don't know what I said to lead to thinking that I did. I did say the version, 17ob2. It was downloaded about 24 hours ago. There is no mix of footage. It is one clip. I paid for Resolve, it was not free. I don't know what you were trying to tell me there. Thank you for the help, Martin
Edit: I no longer care about project database deal, I just want resolve to work. Right now, I don't even have a working shortcut to open resolve, what a mess this has become.

[Shrinivas Ramani]

Martin,

Please offer a link to a sample clip we can look at.

Please also provide the info Dwaine asks in this post.

Some description as requested in my initial response would help too.

The info we have pieced together right now:
a. it's Resolve 17.0 b2 Studio
b. it's a single clip - which used to work (in I assume 17.0 b1?), and doesn't (in 17.0 b2?). Type of clip is unknown. Origin of clip is a Sony A7R2? Symptom: only audio works.
c. a system with unknown CPU, nvidia GTX 1070, 16 GB RAM, unknown peripherals and drivers.
- isn't sufficient.

Regards
Shrinivas

Shrinivas et al, The Mp4 and the mov and the sony file all worked in 16. The mp4 and the mov did not work in 17. Then I went back to 16, no database, went back to 17 after updating nvidia driver and now it works, all of them. I don't know if it was reinstalling 17, or if it was the nvidia update. I understand some people might have files that won't work with Resolve, but everyone seemed to be making observations of my files to see if they would work. I understand someone might try adding, say a pdf, or some other thing that will not be media, but the files, except that mp4, which I had not tried before, all worked in 16. So is there some file that worked in 16 that won't work in 17? Also, the questions about hardware, is there some hardware that would work in 16, but not in 17? Thank you again, Martin

[Shrinivas Ramani]

It is the Nvidia driver update.

DaVinci Resolve Versions 16.2.7 and above add support the new Nvidia Ampere cards. This needs support for CUDA 3.5 or above - this includes a floor on graphics cards supported, and minimum driver versions.

This info is clearly mentioned in all subsequent releases under minimum requirements in the installer, forum announcements and the readme alongside each download. For example, see the end of the v17 announcement.

We ask for hardware and driver profiles and exact versions because it offers the quickest way to help you diagnose what the issue is.

A quick overview of your subsequent concerns:
a. As an analogy, you can think of databases as folders - containing a copy of each project's metadata if that helps.
b. Databases need to be upgraded between versions to support significant new features - like the magic mask. As a result, older versions cannot be expected to handle newer databases.
c. There are several backup and transfer mechanisms DaVinci Resolve supports. The project manager section in the manual is short, well illustrated and worth a read.
d. The FAQs post at the top of the DaVinci forum has links to several resources that are pertinent to your questions on codecs, Studio support etc. It also has longer explanations on databases, backups, drivers, minimum support, etc - i.e. the ones I've answered above.

This one should be sticky.

I am currently on 17.0 Beta and I am also having the same issue.
My NVIDIA driver is currently at Version: 457.30 (Release date 11/17/2020).

Whenever I open the project at first, a large amount of my clips on the timeline present with media missing. After some time browsing around the interface and working on separate clips, the ‘missing media’ refreshes and is found again as if the clip was rendering or some sort. Additionally, when I try to ‘relink’ the clips to their associated folder, there isn’t much of a difference. The audio playback is normal but there is no media preview.
Within this screenshot you can see the same clip on both panels from the edit page. On the left side is the full clip from the media pool after it has refreshed and shown itself, on the right side is the cut clip within the timeline.
This project was started from scratch on davinci resolve 17.
Side note: One previous project that I was working on from 16, had more issues than this current project as it went through the conversion of databases but was similar in nature for the current issue. The clips had more difficulty relinking.

Current PC Details:
OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
System Type x64-based PC
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
Graphics Card: NVIDIA RTX 2060 8GB
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
Motherboard: TUF Z370-PLUS GAMING
BaseBoard Version Rev X.0x
Installed Physical Memory (RAM) 32.0 GB

Please let me know if you require any additional details.

Uli, I agree, quite a sticky wicket indeed. Who would have guessed. Thank you.

Einetius,

I am having the exact same issue on DRS 17 beta 8. Normally I would ignore it, however it is preventing me from rendering my project.

Editing Rig: DRS 17 beta 8
CPU: Intel i7 9700k 4.9Ghz
GPU: MSI GTX 960 (Yes, i know it's old, I was planning to upgrade this gen but now I can't find a GPU anywhere, so for now i through in a Tesla k80 24GB, it works well with 16.2.7, but not 17 beta8.)
Mobo: Gigabyte Aorus z390 Master
SSD: C drive is WD Blue 465GB, F Drive (Footage) is WD Blue 3.6TB, then scratch drive is a Samsung 970 evo 465GB.
HDD: Seagate Barracuda 7.2TB 7200RPM for long term storage.

I am currently on 17.0 Beta and I am also having the same issue.
My NVIDIA driver is currently at Version: 457.30 (Release date 11/17/2020).

Whenever I open the project at first, a large amount of my clips on the timeline present with media missing. After some time browsing around the interface and working on separate clips, the ‘missing media’ refreshes and is found again as if the clip was rendering or some sort. Additionally, when I try to ‘relink’ the clips to their associated folder, there isn’t much of a difference. The audio playback is normal but there is no media preview.
Within this screenshot you can see the same clip on both panels from the edit page. On the left side is the full clip from the media pool after it has refreshed and shown itself, on the right side is the cut clip within the timeline.
This project was started from scratch on davinci resolve 17.
Side note: One previous project that I was working on from 16, had more issues than this current project as it went through the conversion of databases but was similar in nature for the current issue. The clips had more difficulty relinking.

Current PC Details:
OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
System Type x64-based PC
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
Graphics Card: NVIDIA RTX 2060 8GB
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
Motherboard: TUF Z370-PLUS GAMING
BaseBoard Version Rev X.0x
Installed Physical Memory (RAM) 32.0 GB

Please let me know if you require any additional details.

Installing Blackmagic Design Desktop Video 12 fixed this issue. Thank you Shrinivas Ramani.

It is the Nvidia driver update.

DaVinci Resolve Versions 16.2.7 and above add support the new Nvidia Ampere cards. This needs support for CUDA 3.5 or above - this includes a floor on graphics cards supported, and minimum driver versions.

This info is clearly mentioned in all subsequent releases under minimum requirements in the installer, forum announcements and the readme alongside each download. For example, see the

We ask for hardware and driver profiles and exact versions because it offers the quickest way to help you diagnose what the issue is.

A quick overview of your subsequent concerns:
a. As an analogy, you can think of databases as folders - containing a copy of each project's metadata if that helps.
b. Databases need to be upgraded between versions to support significant new features - like the magic mask. As a result, older versions cannot be expected to handle newer databases.
c. There are several backup and transfer mechanisms DaVinci Resolve supports. The project manager section in the manual is short, well illustrated and worth a read.
d. The at the top of the DaVinci forum has links to several resources that are pertinent to your questions on codecs, Studio support etc. It also has longer explanations on databases, backups, drivers, minimum support, etc - i.e. the ones I've answered above.