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Cintel II with S-Drive, wrong software/firmware installed?
Posted:
Tue Dec 08, 2020 1:39 pmby Andrew-Hamburg
Cintel II scanner stops after approx. 14 seconds capturing. Resolve 16.2.7.10. then crashes immediately.
The problem occurs after I have run the Cintel installer V4.0. The Cintel firmware cannot be updated. What can I do?
Re: Cintel II with S-Drive, wrong software/firmware installe
Posted:
Thu Dec 17, 2020 1:10 pmby Andrew-Hamburg
I think the problem was the DeckLink Extreme 4K. After removing the card and software it worked. The update tool finally worked. Why is there actually no shortcut for the tool? Otherwise they are also generated. Found in: C:\Program Files\Blackmagic Design\Cintel .
No thanks for any BMD support!
Re: Cintel II with S-Drive, wrong software/firmware installe
Posted:
Sun Jan 03, 2021 11:25 pmby James Little
Hi Andrew,
since Cintel 4.0 cintel is now it's own self contained software package, so it has it's own admin utility and updates are performed there. Please refer to the manual.
Let us know if you had issues beyond this, i.e. if the crash still persists?