Blackmagic Forum

So after launching Davinci Resolve 17, I am greeted with this message "Unsupported GPU Processing Mode." I then press "Update Configuration" and do some searching around the settings, only to discover "GPU, Unknown not supported." How do I fix this because I need to be able to use the software again. I've never had a problem in the past and I don't know what to do. I've tried different drivers, different versions of Resolve, still nothing. Need help ASAP.

System Specs:
i5 8600k
RTX 2070 Super
16GB RAM

Same thing on Davinci Resolve 17 Beta 4 and 5 with GTX 1080. Latest drivers (Studio 457.30 and 460.79) both "clean install" and restart on Win 10...

Please post a link to your NFO and logs as detailed in the FAQs.

Please also try setting the processing mode manually to CUDA to see if that helps, and consider _clean_ installing the Nvidia drivers.

Peter Chamberlain wrote:Please post a link to your NFO and logs as detailed in the FAQs.

dropbox.com/sh/w4nm7nlb4zgu24x/AAA2khxlVlHow2ufFsqpGExxa?dl=0

Here you go.

EllJHx wrote:dropbox.com/sh/w4nm7nlb4zgu24x/AAA2khxlVlHow2ufFsqpGExxa?dl=0

Here you go.

There's something really broken with your Nvidia drivers - they're not reporting Cuda support. What drivers exactly are you downloading, and from where? Are they stripped down in some way? Are you disabling some options in the installer (I don't remember options that'd affect this however)? Have you tried doing a clean install (there's a checkbox at the start of the installer to delete previous settings)?

From your logs:

* NVIDIA Driver: 460.79, supports CUDA -1.-1
* Matches: NVAPI, Win32

From my logs (I also have a 2070 Super):

* NVIDIA Driver: 457.30, supports CUDA 11.1
* Matches: CUDA, DirectX, NVAPI, NVML, OpenCL

Try doing a clean install of todays 460.89 STUDIO NVIDIA driver and see if that helps.

Hi there,
Ive just joined and sorry that I'm so familiar with the forum.
I also have gotten the dreaded "Unsupported GPU Processing Mode".
I have almost completed an edit that I am due to deliver tomorrow
But I can't get back in.
Like other posters here, I have tried ticking different boxes after I press "Update configuration" but it just quits.
My edit was fine until today.
My footage is linked via an external drive linked to my iMac by a usb cable.
I saw the concern about usb, so do I need to import all my footage to my imac desktop instead?
The problem is I cant even get in to make any changes?
Thank you for your time,
Oonagh

please see attachment

Open a Finder window and navigate to the /Library/Application Support/Blackmagic Design/DaVinci Resolve folder and double click CaptureLogs to run it.

This will create a Resolve logs .tgz file on your Desktop. You may get an error popup that says "Not authorized to send Apple events to Finder." Just ignore that. The .tgz file was still written to the Desktop.

Put the file on a file sharing site and provide a link to the file here. If you are a new forum user, you may not be able to post a URL. If that happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

I also have this problem since DR17 Beta 4. Everything was working fine up to Beta 3. I'm using the free Davinci Resolve version on a Windows x64 computer with latest drivers from Nvidia.

This is an excerpt from "davinci_resolve.log" that shows the problem:

Code: Select all

[0x000019cc] | GPUDetect            | INFO  | 2020-12-15 15:25:37,604 | Detected 2 GPUs:
[0x000019cc] | GPUDetect            | INFO  | 2020-12-15 15:25:37,605 |   - "NVIDIA GeForce GT 1030" (gpu:3e2119e3.5150080d)
[0x000019cc] | GPUDetect            | INFO  | 2020-12-15 15:25:37,605 |     Discrete, 208 MiB used of 1.9 GiB VRAM, PCI:1:0 (x4)
[0x000019cc] | GPUDetect            | INFO  | 2020-12-15 15:25:37,605 |     Matches: CUDA, NVAPI, OpenCL
[0x000019cc] | GPUDetect            | INFO  | 2020-12-15 15:25:37,606 |   - "NVIDIA GeForce GT 1030" (gpu:3e2119e3.340af77a) <- Main Display GPU
[0x000019cc] | GPUDetect            | INFO  | 2020-12-15 15:25:37,606 |     Discrete, 17179869184.0 GiB VRAM


And another one when it works:

Code: Select all

[0x000016dc] | GPUDetect            | INFO  | 2020-12-16 10:00:23,392 | Detected 1 GPUs:
[0x000016dc] | GPUDetect            | INFO  | 2020-12-16 10:00:23,393 |   - "NVIDIA GeForce GT 1030" (gpu:3e2119e3.5150080d) <- Main Display GPU
[0x000016dc] | GPUDetect            | INFO  | 2020-12-16 10:00:23,393 |     Discrete, 328 MiB used of 1.9 GiB VRAM, PCI:1:0 (x4)
[0x000016dc] | GPUDetect            | INFO  | 2020-12-16 10:00:23,393 |     Matches: CUDA, NVAPI, OpenCL


The problem is in GPUDETECT.DLL

So I've used a "NEVER DO THAT, EVER" trick to be able to test Betas. I've just copied the GPUDETECT.DLL file from DR17 Beta 2 and it works... But, NEVER DO THAT, EVER!

Regards.
Eric

richards wrote:

EllJHx wrote:dropbox.com/sh/w4nm7nlb4zgu24x/AAA2khxlVlHow2ufFsqpGExxa?dl=0

Here you go.

There's something really broken with your Nvidia drivers - they're not reporting Cuda support. What drivers exactly are you downloading, and from where? Are they stripped down in some way? Are you disabling some options in the installer (I don't remember options that'd affect this however)? Have you tried doing a clean install (there's a checkbox at the start of the installer to delete previous settings)?

From your logs:

* NVIDIA Driver: 460.79, supports CUDA -1.-1
* Matches: NVAPI, Win32

From my logs (I also have a 2070 Super):

* NVIDIA Driver: 457.30, supports CUDA 11.1
* Matches: CUDA, DirectX, NVAPI, NVML, OpenCL

Hi. I am downloading them from GeForce Experience. I leave all of the settings as default when I install drivers. I recently tried to do a DDU and that did nothing. I'll try doing a clean install now.

Dwaine Maggart wrote:Try doing a clean install of todays 460.89 STUDIO NVIDIA driver and see if that helps.

Clean install did not work.

@Ellitot: The first log you sent showed you using Resolve 17 beta 3.

Have you tried updating to 17 beta 5? If not, do that, and send a new Resolve log and NFO if you still have issues.

If you are on beta 5, send a new log and NFO.

Dwaine Maggart wrote:@Ellitot: The first log you sent showed you using Resolve 17 beta 3.

Have you tried updating to 17 beta 5? If not, do that, and send a new Resolve log and NFO if you still have issues.

If you are on beta 5, send a new log and NFO.

I have updated to 17 beta 5 now and these are the new NFO and log.

dropbox.com/sh/rowyyf38bsvphhr/AAAGVP5Z8JXYF1D2PDSSGf_Ja?dl=0

I have the same RTX 2070 super card and have the same issue of Davinci saying my nvidia driver does not support cuda 11.00 . My Pc is new, the card is new the driver install is new.

Is there a fix for this ?

@Rency:

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Guys any help yet? I really need this fixed ASAP.

Could you regenerate the logs and nfo? The one you linked in Dec is no longer available.

Also, a couple of other logs that I think will be very helpful:
* From the NVIDIA Control Panel (icon is usually in the system tray), in the bottom-left corner click System Information, then Save. Attach the generated .txt file
* From the DirectX Diagnostic Tool (type 'dxdiag' in the Start menu), click Save All Information. Attach the generated .txt file also.

Something to try is to use the Guru3D Display Driver Uninstaller to start fresh: https://www.guru3d.com/files-details/di ... nload.html
Make sure you install Studio driver 460.89 after your current drivers are uninstalled by DDU, not 461.09 as those are known to be broken with Resolve.

Hello. This is my first time posting on here so please forgive me if I make a mistake. I am also having the same problem with Davinci not supporting CUDA. I have just recently updated Davinci Resolve 17 to the latest update. I have also gotten the Unsupported GPU Processing Mode. I have switched from CUDA to open CL which has allowed me to open the application but has poor performance and crashes most of the time. In one case, Davinci has estimated to me that it will take at least 2 hrs to render a simple 30-second video. That didn't seem right so open CL is not the best option for me right now. I have an RTX 2080 graphics card that is updated to the latest version (461.09). The NVIDIA page states that GPU version 460 supports CUDA 11.2.

I did a little bit of research and read that NVIDIA's Studio Driver could fix this issue without impacting performance with my games. I'll make a backup before installing the driver.


Here is the link for both logs and NFO in google drive.
https://drive.google.com/drive/folders/ ... sp=sharing.

I hope this issue gets resolved soon.


Update: I just decided to go back to DR 16 which has worked fine so far. I didn't switch my Graphics driver to Studio Driver. The DR 17 was working just fine before I updated it.

@Elliot: In addition to Richard's suggestions, please make sure to try 17b7 and if that is still an issue, send logs and NFO from that version.

@Emanuel: Primary issue is you have a display connected to the onboard graphics port. Both of your displays need to be connected to the RTX2080 card.

Secondary issue is that you have NVIDIA driver 461.09 installed. That's a bad driver for Resolve. Install the previous 460.89 Studio driver.

If you still have issues after addressing the above issues, send another log and NFO file.

Updated DaVinci Resolve to 17.0b7 yesterday and faced the same issue.
Switching to Studio driver solved it for me.

It was working fine before with Nvidia Game Driver.

OS : Windows 10
DR : DaVinci_Resolve_17.0b7_Windows
GPU : Zotac GTX 1660
Nvidia Studio Driver : 460.89

I experienced an unsupported GPU issue in one of the systems, which has integrated graphics and an Nvidia GPU, on a dual display setup. I have the latest Nvidia Studio Driver.

Prior, the system was working fine, and then I was tweaking the bios as one of the displays is not showing any output. And after switching HDMI cables around, the displays were again back to normal; but Davinci Resolve started having this unsupported GPU issue.

What fixed the issue for me was when I disabled the extended display and started using only one monitor. Davinci Resolve 17.1 opened as normal, without the unsupported GPU message. Then, I enabled back extended display, and things were back again fine, dual display, as they should be.

@ Dwayne, here's my file. Thanks for the help
dropbox . com / s / 1c4q86wg5kk7qo6 / ei.cfg.dll?dl=0

Not sure what you are trying to send. There is a .dll file at your link. Not what we need. And the next URL you provide only needs one space near the front.

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Dwaine, I'm on a Macbook Pro running 10.15.7. I just did the procedure you explained above for a mac. Let me know if I need to do something different, thanks.

Let me try this again.
dropbox.com/s/m4terlymvyqp4b5/DaVinci-Resolve-logs-20210627-133452.tgz?dl=0

A Mac? Please select the Apple icon in the upper left, then About This Mac, then System Report.

In the System Information menus at the top, select File - Save. That will create a .spx file with your system info. Send us that.

Third time the charm
dropbox.com/s/dp8d25s2o7xzdkz/MacBook%20Pro.spx?dl=0

The Intel HD Graphics 3000 on your MBP 8,1 are not supported by Resolve.

Thanks Dwaine, how can I resolve this other than getting a new mac, can I use an outboard graphics card? Which would you recommend considering what I have now? Im editing vlogs.

You can try an older version of Resolve. Maybe 15.3.1 and see what that does. It's very possible that won't work either.

Otherwise, to run current Resolve you need a better computer. There are no options to make your system work with current Resolve. Replacing the GPU is not an option. Using an eGPU is not an option on that system.

I experienced the same issue mentioned below. My logs showed "supports CUDA -1.-1" and I couldn't get CUDA, OpenCL, or PhysX support on my card according to GPU-Z. I performed a new install of Windows 10 while keeping all my downloaded files and it seems to have fixed everything. Resolve opens now and GPU-Z shows support of CUDA, OpenCL, and PhysX.

EllJHx wrote:

richards wrote:

EllJHx wrote:dropbox.com/sh/w4nm7nlb4zgu24x/AAA2khxlVlHow2ufFsqpGExxa?dl=0

Here you go.

There's something really broken with your Nvidia drivers - they're not reporting Cuda support. What drivers exactly are you downloading, and from where? Are they stripped down in some way? Are you disabling some options in the installer (I don't remember options that'd affect this however)? Have you tried doing a clean install (there's a checkbox at the start of the installer to delete previous settings)?

From your logs:

* NVIDIA Driver: 460.79, supports CUDA -1.-1
* Matches: NVAPI, Win32

From my logs (I also have a 2070 Super):

* NVIDIA Driver: 457.30, supports CUDA 11.1
* Matches: CUDA, DirectX, NVAPI, NVML, OpenCL

Hi. I am downloading them from GeForce Experience. I leave all of the settings as default when I install drivers. I recently tried to do a DDU and that did nothing. I'll try doing a clean install now.

Greetings, attached is my CaptureLogs and System information. I am also having the Unsupported GPU Processing Mode issue, after some time of use without difficulty.

https://drive.google.com/drive/folders/ ... sp=sharing

Thanks in advance for your help.

Try Resolve 17.4.4. It should have better Intel Xe graphics support than the 17.1.0 Resolve you currently have installed.

You also have a newer Intel graphics driver installed than the one on the Dell site for your Inspiron 7506 2-in-1 machine. That may be OK. But if Resolve 17.4.4 still has issues, trying the Dell driver could be helpful.

@Dwaine Maggart--

I installed Resolve 17.4.4 and got the same result. I installed the recommended driver for the Intel Graphics from the Dell site, restarted the computer, and I still get the same GPU error.

Additional thoughts? Resolve worked through the summer, and then I started seeing this error. I passed projects to others, hoping I could find an answer to this issue.

Thanks for any help!

Try 17.4.5. If that has the same issue, send another Resolve log and NFO file.

Is 17.1 also not working? I see you went back to that, and it was not hard crashing. Was it having some other issue?

I encountered the "Unsupported GPU Processing Mode" message for the first time after updating to DaVinci Resolve 17.4.6 - however, I was able to resolve it quite easily by reinstalling my AMD Adrenalin Edition software\drivers (curr ver 22.3.2) and selecting the factory reset option which removes all prior versions of AMD Radeon Software and drivers. DaVinci Resolve works perfectly fine now.

Coucou,

Here the links to the CaptureLogs and .NFO, since I'm also having this pop-up.

In May last year, and then again in August 2021, I've use the program without trouble. I believe it was version 17.3. But then recently, I had to make space on my computer and have uninstall the program. Now that I need it again I saw that there was a new version, 17.4.6, which does not work.

I've saw that the line Local.GPU.Mode = OpenCL was not in the config.dat file, but adding it did seems to change a thing. As shown in the image below, my graphic card is an Intel HD Graphic 4000 (which support OpenCL) but weirdly enough DVR seems to indicate that there is -0.0 Gb of memory. Is that still because my computer is to cluster? Is there a way to make sapce on the card, since I know that my computer is able to run the program (even if I ain't doing top tier editing).

There are no links in your message. New users may be prevented from posting URLs.

Put a space near the front of the URL, so the system doesn't think it's a URL.

ooh yeah sorry

here it is: https://we .tl/t-VRis4FFhpx

Also, I've found the .exe for v17.3, which does currently work.

The Intel HD4000 iGPU in your laptop is not supported in Resolve 17.

Hello, I am on an AMD GPU, unsupported GPU error message appearing to me.
Here is the log file you request to pinpoint the problem.
https://we.tl/t-TJI2gXs45t

Oops. I forgot the nfo file. So here goes both files:
nfo file..
https://we.tl/t-dEG1l3JlYk
zip thingies file..
https://we.tl/t-blUMcRrkSu
Have a nice day, Dwaine.
Cheers..

Heads up:
I just installed the Adrenalin 22.4.2 version, and DaVinci Resolve just opened without any mumbo jumbo..

I have the same problem and I followed the same steps, but I couldn't fix the problem :/

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

I hade the same problem.
I had the environment variable "CUDA_VISIBLE_DEVICES" set to 0.
Removed this and it works.

I have the same problem since 2 months with no solution found yet.

Here's the link to my log-file and system information:

drive(dot)google(dot)com/drive/folders/1ktDhqr7A1n0mR8NXJgoYMDK2HiSPHX-0?usp=sharing

tmshag1 wrote:I hade the same problem.
I had the environment variable "CUDA_VISIBLE_DEVICES" set to 0.
Removed this and it works.

And what's that? Where do I find this?

Best Regards
Svenaak

The Radeon RX Vega M GL driver you have installed is from 2020.

Go to the Intel driver site for your NUC and download and install the current software, and hopefully that helps:

https://www.intel.com/content/www/us/en ... i7hvk.html