Cannot Uninstall New Version

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illllm

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  • Joined: Mon Dec 21, 2020 12:00 am
  • Real Name: sajeev varghese

Cannot Uninstall New Version

PostMon Dec 21, 2020 12:03 am

Hello,

How does one uninstall the new version? The usual windows uninstall methods from Programs and Features and finding the uninstall.exe do not work. It says file could not be found or I dont have permissions. I am logged in as Administrator.

This is so frustrating. :oops: :evil: :cry:
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Peter Chamberlain

Blackmagic Design

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Re: Cannot Uninstall New Version

PostMon Dec 21, 2020 7:54 am

Which program and version are u referring to?
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HannaTur

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  • Real Name: Zoey Tur

Re: Cannot Uninstall New Version

PostMon Dec 21, 2020 8:03 am

Peter Chamberlain wrote:Which program and version are u referring to?

I think I know what his problem is - I too downloaded the latest update (Beta 6) and now the program is restricting use and asking for $299 for the studio version. Problem is, I have the studio version, at least before I downloaded the latest version, I did. How do we restore functionality?

Thank you.
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Peter Chamberlain

Blackmagic Design

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Re: Cannot Uninstall New Version

PostMon Dec 21, 2020 8:07 am

U installed the free rather that the studio version Zoey.
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HannaTur

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Re: Cannot Uninstall New Version

PostMon Dec 21, 2020 9:38 am

I checked and I do have the studio download. Do you have any other ideas? Thank you for your help.
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Peter Chamberlain

Blackmagic Design

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Re: Cannot Uninstall New Version

PostSat Dec 26, 2020 10:40 am

Just download the free version of the same or newer version
Install that download.
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Charles Bennett

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Re: Cannot Uninstall New Version

PostSun Dec 27, 2020 1:31 pm

Zoey, the free versions don't have the word "Studio" in their titles.
Resolve Studio 19.1.3 build 7
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HannaTur

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Re: Cannot Uninstall New Version

PostTue Dec 29, 2020 2:31 am

Solved. Thanks! You guys were right all along!

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