Blackmagic Forum

I am getting very frequent crashes (sometimes, first change I make once file is open) doing the simplest of things. I bought a brand new editing laptop for a clean install of Resolve, so I can’t tell if it is programme specific. Where do I start to problem solve?

The laptop spec;
I9-10850K
64 GB Ram
1TB Samsung SSD 970 Evo Plus (O/S and apps only)
2TB Samsung SSD 970 Evo Plus (everything else e.g. files)
NVIDIA RTX 2070

Plenty of people seem to be getting on OK with the Beta, so I am thinking something isn’t happy with the setup?? Sorry for the vague request, I need to know how to narrow down the testing.

I am on the latest beta version for Resolve. I am still waiting (ordered 5 weeks ago!!) for my Studio license key. Just in case bugs etc. Are specific to either version.

Please review the FAQs about how to grab and post the NFO and Resolve logs.

Peter Chamberlain wrote:Please review the FAQs about how to grab and post the NFO and Resolve logs.

Will do Peter, I worked on a new project yesterday without any crashing. Now, I had re-installed Resolve, but also, there was a lot of H.265 in the project that crashes. So, I am looking at that now. Will also add the log files...

Loving the software (ex Premiere / AE user), and can’t wait for the Studio version to arrive so I can do camera tracking too. Just wish there was a way to get that digitally, or even a 30 day trial type idea, that would hopefully tie me over until it arrives. 5 weeks so far, so hoping it should be here in the next week or so.

Peter Chamberlain wrote:Please review the FAQs about how to grab and post the NFO and Resolve logs.

Added them below, so hope this helps. I have been doing far more complex stuff since and no crashes to report. Definitely now wondering if it didn’t like the h.265