Username confusion with install

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macnab

  • Posts: 2
  • Joined: Mon Dec 28, 2020 11:32 am
  • Real Name: Nigel Mackay

Username confusion with install

PostTue Dec 29, 2020 5:41 pm

Windows 10 changed me from Users\Username to Users\Username-Computername.
It won't let me delete the Users\Username folder. Just recreates it.

Resolve installs to Users\Username. (Even though I am Users\Username-Computername.)
But Resolve writes nothing to that folder because it doesn't have access rights. (Even though I give Everyone full access.) Can't change work folders in Project Settings because it needs access to stuff that doesn't exist.

Resolve does not appear on the Start Menu. I can't uninstall it because it doesn't exist.
There is no uninstall file.

Tried running the installation file as administrator, but it says a higher version already exists, and I must uninstall that. There is not a higher version on my PC, only this version. And anyway, only the DaVinci Control Panels show up in the list of Programs and Features.

Any suggestions.

PS I had a similar problem with Spitfire Audio, but that at least successfully wrote to User\Username, so I could copy the relevant AppData files to User\Username-Computername
Last edited by macnab on Wed Dec 30, 2020 7:04 am, edited 1 time in total.
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Peter Chamberlain

Blackmagic Design

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Re: Username confusion with install

PostWed Dec 30, 2020 6:36 am

You don’t mention which exact version you tried to install or in u r on windows 10? But it sounds like the install process was not with an admin account so u might need to use a clean up app to completely uninstall first
DaVinci Resolve Product Manager
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macnab

  • Posts: 2
  • Joined: Mon Dec 28, 2020 11:32 am
  • Real Name: Nigel Mackay

Re: Username confusion with install

PostThu Dec 31, 2020 11:33 am

17.0b6.
Cleaning and reinstalling as Administrator worked, thanks.

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