Blackmagic Forum

Hello! I am just starting with Davinci Resolve. I am trying to start the new beta version 17 and it keeps showing the splashscreen and then shutting down. I followed some online forums which lead me here and I followed the advice of running the CaptureLogs.bat. There I found the following errors related to CUDA, which I am not familiar with. I am currently downloading the latest CUDA toolkit from NVIDIA in hopes of resolving this, but am looking for other suggestions. Any and all help is appreciated!

Al

from Resolvedebug.txt:
0x0000413c] | UI.GLContext | INFO | 2021-01-02 10:49:43,981 | Initialized OpenGL 4.5 (requested 2.0) on device 'NVIDIA Corporation GeForce GTX 960M/PCIe/SSE2'
[0x00003c1c] | GPU.MultiBoardMgr | INFO | 2021-01-02 10:49:43,981 | Initializing CUDA board manager for Main Display GPU gpu:dd82eecf.5150080d.
CUDA error 35: 'CUDA driver version is insufficient for CUDA runtime version', C:\jenkins\workspace\resolve\Resolve\Cyclone\IP\GPUManager\CudaBoardManager.cpp:55.
Printing Stack Info
00007FF73A0012DC
00007FF739F88054
00007FF73AEC8D93
00007FF73AEC8529
00007FF73AC5E845
00007FF73AC60E3E
00007FF73AC5CAD9
00007FFAC2BD10B2
00007FFAC43A7C24
[0x00003460] | GPU.SingleBoardMgr | ERROR | 2021-01-02 10:49:45,955 | Failed to initialize CUDA board manager for "NVIDIA GeForce GTX 960M" (gpu:dd82eecf.5150080d): CUDA driver version is insufficient for CUDA runtime version
[0x00003c1c] | GPU.SingleBoardMgr | ERROR | 2021-01-02 10:49:46,004 | Failed to initialize SingleBoardManager.
[0x00003c1c] | GPU.MultiBoardMgr | ERROR | 2021-01-02 10:49:46,004 | Failed to initialize board manager for gpu:dd82eecf.5150080d.
[0x00003c1c] | Main | INFO | 2021-01-02 10:49:46,004 | Caught termination signal SIGABRT, triggering termination routine

U need a Cuda 3.5 capable GPU for v17 and the GPU looks too old so does it support that version

I update CUDA on my laptop to the latest version from NVIDIA. All is working normally now!

The 960M has compute capability 5, so that should be OK.

Send us the following info:


In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.