OFX and Gallery will not open

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Lindkold

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  • Real Name: Tony Lindkold

OFX and Gallery will not open

PostSun Jan 03, 2021 3:53 pm

1) After been working just fine, I suddenly can’t open the OFX window. It just resizes the viewer window whenever I click OFX. I had this working previously on the same beta.

2) Same issue with Gallery. I can’t open Gallery with the button, but if I toogle LUT on/off the Gallery will open. This was also working fine on the same beta previously.

17 beta 6
Mac Pro Big Sur (256 GB Ram, 16 core)
Restart of Mac/DV doesn’t help.
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Shrinivas Ramani

Blackmagic Design

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Re: OFX and Gallery will not open

PostMon Jan 04, 2021 3:19 am

Hi

Can you tell us more about your system and software - including number of monitors, screen res etc?

Additional information that could help:
a video/screen recording of your monitor when you activate the OFX/Gallery.
a link to a diagnostic log

Finally, can you check if invoking Workspace > Reset UI Layout solves the issue?

Thanks
Shrinivas
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Lindkold

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Re: OFX and Gallery will not open

PostMon Jan 04, 2021 10:45 am

Hi Shrinivas,

Thank you for your prompt reply.

I forgot all about resetting the UI, but that fixed the issue. Thanks :D
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cmactavish

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  • Real Name: Chay MacTavish

Re: OFX and Gallery will not open

PostTue Jan 26, 2021 10:50 am

I am possibly having a similar issue.

Studio Beta 7, Windows 10.

In the color tab, if I have Gallery/Lut/Media Pool open, I can switch between them by clicking the icon, but as soon as I close this section and have none of them visible, I get erratic behaviour in which I cannot easily re-open this section. Clicking the icon I most recently used to close the section will not re-open it and I have to click one of the other two to re-open it.

See attached video (Are there any video extensions allowed for uploading?)
See youtube link instead:


Resetting the UI does seem to have fixed this, but this is a slightly inconvenient fix.

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