Unsupported GPU processing mode Installation problem

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Alessandro Valori

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  • Joined: Thu Jan 11, 2018 7:20 am

Unsupported GPU processing mode Installation problem

PostMon Jan 04, 2021 3:13 am

I updated Resolve to version 17 on one of my desktop PCs, and got this error

Unsupported GPU processing mode

going on trying to figure out what the problem was, I went into gpu configuration and found myself in front of this:
the text of the tabs, off

the card drivers are up to date and 5 minutes earlier with version 16 everything worked perfectly.
Attachments
errore bm.png
going on trying to figure out what the problem was, I went into gpu configuration and found myself in front of this:
errore bm.png (34.29 KiB) Viewed 692 times
errore bm 2.png
I updated Resolve to version 17 on one of my desktop PCs, and got this error
errore bm 2.png (8.83 KiB) Viewed 692 times
XMG ULTRA 17
Intel Core i9-11900K
GeForce RTX 3080 16 GB GDDR6
32 GB RAM 4x SO-DIMM DDR4 | 3200 MHz
Samsung m2 980 pci v4 1tb
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Shrinivas Ramani

Blackmagic Design

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Re: Unsupported GPU processing mode Installation problem

PostMon Jan 04, 2021 4:17 am

You may need to upgrade your Nvidia drivers as the dialog mentions.

viewtopic.php?f=21&t=125040 - the minimum supported driver version has changed for v17
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Alessandro Valori

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Re: Unsupported GPU processing mode Installation problem

PostTue Jan 05, 2021 2:54 pm

As I had already written, I had already done the update of the drives, but despite this it kept giving the error,this is the problem.
Are there any other specific drivers I need to download?
XMG ULTRA 17
Intel Core i9-11900K
GeForce RTX 3080 16 GB GDDR6
32 GB RAM 4x SO-DIMM DDR4 | 3200 MHz
Samsung m2 980 pci v4 1tb
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Alessandro Valori

  • Posts: 24
  • Joined: Thu Jan 11, 2018 7:20 am

Re: Unsupported GPU processing mode Installation problem

PostTue Jan 05, 2021 11:39 pm

this is the driver version ...
Attachments
errore bm 3.png
DRIVER VERSION
errore bm 3.png (5.75 KiB) Viewed 615 times
XMG ULTRA 17
Intel Core i9-11900K
GeForce RTX 3080 16 GB GDDR6
32 GB RAM 4x SO-DIMM DDR4 | 3200 MHz
Samsung m2 980 pci v4 1tb
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Dwaine Maggart

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Unsupported GPU processing mode Installation problem

PostTue Jan 05, 2021 11:42 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Rohit Singhal

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 11:07 am

Re: Unsupported GPU processing mode Installation problem

PostWed Jan 06, 2021 5:01 am

Alessandro Valori wrote:this is the driver version ...


Could you also try to clean install the Nvidia driver and see if it helps. There is a checkbox in the initial installation screens for the driver.
Rohit Singhal
DaVinci Resolve Software Development
Blackmagic Design

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