GPU failed (Error 702)

Hello,

I've been using Davinci Resolve 16 for about a year now. Apart from the occasional crash, always worked great.
PC Specs:
- i7-9700k
- 2080ti
- 32gb @3200mhz
- 2x500gb ssd (sata, raid)
- 2TB hard drive
- Windows 10

Today, Davinci has suddenly stopped working. When I open a project and try to play any media, it will only play a few frames per second, and eventually fail completely and give me the error message (GPU has failed to perform because of an error - code 702). Strangely enough, this seems to happen differently on different projects. Most of my projects are with clips recorded in 2560x1440 60fps .mp4 format, with the exception of one project at 1080p30fps. For some reason, that project I can still play without too much staggering. The other ones, best case scenario I get 5-10 seconds of media before it starts failing.

The only things I did today:
- Installed new Nvidia game ready driver from the Geforce Experience. I tried reinstalling it from said Geforce Experience, but that didn't fix the issue.
- I was messing around with rendering settings, trying Quicktime movie format with the DNxHR HQ settings and was trying to see what the best quality was. This is only in the Delivery tab, and my timeline and project settings havent changed, so I don't see how that would be the problem.
- I upgraded to Davinci Resolve 17 thinking that might fix it somehow. No luck. Using Davinci 17 atm and still have the exact same issue.
- I also tried a fix I found mentioning going in the Memory and GPU Preferences and change the GPU Processing mode. I tried both with CUDA (the Auto one) and OpenCL but no luck.

I really think it may have to do with the Nvidia driver somehow, because I seem to remember it just happening just after I installed it.

Happy to provide any more information.

Thank you all in advance for the help.

What GPU driver version are you using? The current recommended minimum Nvidia driver version for Resolve 17.0b6 is 451.82.

Same Problem !

I have found a Solution

Had the same problem, same driver update

you must install the nvidia Studio drivers

worked for me

I have the same problem. DR 17 b6 , todays 1/7/2021 Nvidia drivers Game Ready 461.09.
Same error code crash, 702. I do believe its the drivers, had no problem before today with 17b6.
Re installed both the drivers and 17b6, still the same problem.

Am running an ROG 2080.

I'm going to see if I can find and install the last version prior of NVidias drivers to see if that helps.

Kurt

Just an update. I installed the NVidia Studio drivers, which are dated 12/15/20, which seem to be a version back, and my crashing with 702 is gone. Works fine now.

Kurt

Thanks for all the replies!
Glad to hear it's driver related, I suspected as much

One question from an ignorant person like myself: can I have both Game Ready driver and Studio Drivers installed (and it would use the correct one depending on what I'm doing?), or would I have to keep re-downloading drivers depending on wether im gaming or editing? (I do both about 50-50 so this would be pretty inconvenient).

Thanks again!

You can just have one activated (as far as I know). I'm suffering the same issue and gaming with the Studio drivers and for now It has been fine.

Can't wait for an update tho (I don't feel confident with this issue. My DR has been doing weird things even with Studio drivers).

Same issue here after getting the NVIDIA game ready drivers released on Jan 7 2021. Installed the Studio drivers which are from Dec 2020 and that fixed the issue right up. Shout out to the person that suggested that further up this thread!!!!

Hi.. I also had the same problem.

You can fix it by downgrading to 457.51 driver. Did not encounter any problem since.

Just wanted to chime in that 461.09 game ready broke me too. Been 100% working without issue until now.

Hopefully something can be resolved. As a content creator who needs to be on the latest drivers to ensure games are running correctly - swapping back and forth to a studio one would be painful.

I too have this problems both Resolve 16 and 17

This thread saved me. Thank you! Rolling back to the previous driver version solves this issue.

Jus posting that I'm experiencing the same thing within the same time frame. The only thing of note I did when it first started was update my nvidia drivers in Geforce experience. I downloaded the studio drivers and installed them but it's not helping either. I'm using a 1080 sc.

Just an update. I installed the NVidia Studio drivers, which are dated 12/15/20, which seem to be a version back, and my crashing with 702 is gone. Works fine now.

Kurt

Thanks Kurt, I confirm that this fix works. I just down loaded and installed the NVidia Studio Drivers and no 702 error. Thank you so much for this because I didn't want to have to use that Vegas Pro crap.

Hi,

I got the same problem. To whom do you thing we should push this issue forward? NVIDIA or Blackmagic? I've reported this problem to Nvidia from Geforce experience software but with no response.

Same here and I am glad it wasn't just me. I just built a new PC so having resolve do this really made me troubleshoot like a mad man, because i thought it was something with my build. Hoping this gets fixed in future game ready drivers - i would rather be on game ready drivers than creative ones since i game as well.

Just had the error 702 pop up and have just updated my NVIDIA gaming driver.. I am downloading the Studio driver now and will see if this resolves the issue.

...yup the issue was resolved with the studio driver

Thanks all.

Kiko

Peter and company - I think this will be very worth escalating to Nvidia. I can see this becoming a big problem for folks as a lot of people are on the latest game drivers and more will be as time goes on. Whatever is in the latest update completely breaks resolve (16 and version 17). There are also ton of folks who don’t even know studio drivers are a thing.

I can confirm:

- the latest Nvidia game driver crashes Resolve (16&17)
- the Nvidia Studio driver works perfectly fine and can be installed instead. For those concerned in terms of performance difference, from what I've been to find on the internet the different between running games with Game Ready and with Studio is insignificant (we're talking about + - 1 fps or less) so don't worry about that and go ahead and install the Studio driver. I also haven't noticed any difference at all even when running high end games that the Game Ready driver is supposedly "optimised" for.
- you can also revert back to the previous version of the Game Ready driver and that has been confirmed to work

That being said, would be nice if it got fixed.

Thank you all for the help!

Just want to mention, that I encounter the exact same problem. This needs to be fixed by Nvidia or BM Design, I hope theyre watching this thread.

Will try the suggestions above now. Thank you guys!

Installed the studio drivers. Works fine now. Thanks again folks!

I also would like to add, I had the same thing happen. I installed studio drivers and it seems to work fine. Does this mean it is NVIDIA's problem to fix?

Want to bump this as well. Trying to play a clip will work up to halfway of the clip (no matter on length) before freezing, waiting for a second and working again. Can press buttons and alter the clip but actual playback does not work

HELP NEEDED

Hi everybody

I have still the same issue despite the fact that I installed today the Studio Driver!! I'm in the middle of a video project and now stucked...

Thanks for any support

Waendi

Re my post earlier today with the header "HELP NEEDED"

Hi everybody,

I was able to fix the problem as follows:

- uninstalling Davinci Resolve 16
- uninstalling the Nvidia Studio Driver
- reinstalling th Nvidia Studio Driver
- reinstalling Da Vinci Resolve 16
(I was lucky that I did not delete the zip-file so it was a matter of seconds)

Hope this may help to other people.

Waendi

Same happened to me! Lorb help me with getting used to Streamlabs and then to have my Resolve keep crashing! Downloaded the latest studio driver for Nvidia, worked like a charm!! Big kudos to this thread for the help!!

Huge thank you for the fix, I have just built a new PC installed DR17 and started getting this error immediately.. installed the studio driver from Nvidia and all great again.

Ryzen 9 5900x
2080 Super
32gb Ram
1 + 2 tb m.2s

Uninstalled DR16 for DR17, went back to the latest 16, then back to the current 17 beta and kept getting the same error until I eventually found this post. As a gamer first and then creator, this is a tough one. Is there any word of a fix? Should we expect it from BM or should we escalate this to Nvidia? This is a huge pain, can't swap drivers frequently nor have I had issues prior with Game Ready.

same here!

we need to just keep bumping this post so blackmagic can read and send to nvidia - i am in the same boat with you and i do NOT want to be on the studio drivers and the game ready drivers have never given me issue until now. This is a crippling bug as it completely locks down your computer unless you have the studio drivers.

Just roll back to the previous driver release until NVIDIA comes out with an update.

Unless you have some obscure bug on a game that you play frequently which absolutely requires the latest gaming driver, it's not the end of the world.

I'm having the same issues and there is no Studio Driver For my G.P.U According to the Nvidia Site my GPU IS A Ge Force GT1030 So looks like I'm stuck till its sorted with a Update . Tried to Roll back but that option is greyed out .

Download the previous version of NVIDIA drivers
Uninstall the current NVIDIA drivers
Reboot for safe measure
Install the downloaded NVIDIA drivers

There's no need to do weird stuff like uninstalling Resolve then reinstalling it.

Also to note...

Todays release of the NVidia drivers has a bunch of fixes for GPU processor errors in Premier, and I assume Resolve.

The studio drivers are still working for me, so I will stick with them for the time being.

Kurt

its the new nvidia drivers... not anything you can do until they release another or put out a hot fix. maybe the program will put out an update but thats unlikely

Anyone have any luck on Game Ready drivers since? Hoping the next update helps.

There are new game ready drivers as of today. Going to try them today/tomorrow

Just landed on this thread via google because of 702 errors on my setup and good news, the latest version of Nvidia driver (461.40) fixes the issue!

I have found the studio drivers RUIN my stream when playing F1 2020. It will cause the game to drop to 4fps and just complete cap out. Game drivers completely fix the issue, but then I cant use Resolve. ?

Do I have to keep uninstalling and reinstalling the relevant drivers everyday, now?

I have found the studio drivers RUIN my stream when playing F1 2020. It will cause the game to drop to 4fps and just complete cap out. Game drivers completely fix the issue, but then I cant use Resolve. ?

Do I have to keep uninstalling and reinstalling the relevant drivers everyday, now?

I'm guessing you are using the latest drivers for both options, right?

I'm currently now having this problem non-stop, making it impossible to get any work done. I have always used the Nvidia studio drivers. This started when I updated to Resolve 17.1. I've tried re-installing the Nvidia studio driver to the most current driver and even downgrading Resolve to the version right before 17.1, and I'm still having the issue. Any ideas? Thanks.

I just installed 7.1 and got this 702 error.

My solution was NOT to downgrade, but just do a reinstall of my Studio driver (it was the latest). I made sure to do the custom install and elect to do a fresh install, which included the automatic uninstall and then reinstall.

Rebooted and my 702 error went away.

I started to get this today after a fresh install of windows 10 pro. I use the latest studio versions. Im thinking Davinci 18 no longer works with the old gtx 1080Ti. Will get a 3090 or 4090 but who knows if that will help. I thought 18.0.3 should be solid by now.

Resolve will work fine with your 1080. It works fine with my 1060. Have you checked on nvidia.com for the latest driver? Though not the very latest, I'm running 516.94 Studio. As you have re-installed Windows other settings may have changed.
Might I suggest you post logs and see if Dwaine picks up on them.

Good points there Charles, I should get the log for Dwaine. Also I need to look into putting the system info as a foot note as you have. I have tried the three latest studio drivers I belive. And right now is the latest installed. Next time I get it working solid again I refuse to upgrade this workstation =).

It was a while since I collected a log. Should you start to run the "capturelogs" it prior to the crash/error message, or run it right after? By the name it sound like before.

Yes, I would just do a Capture log and an NFO file, unless Resolve is crashing when you should do the Capture log afterwards.

[Dwaine Maggart]

A log and an NFO and yes, GTX 1080Ti is fine. Anything that has CUDA Compute 3.5 support or higher is fine.

https://en.wikipedia.org/wiki/CUDA

Hello,

I am having the same issue with DR 18. I have tried every configuration in preferences. It's set to CUDA. I've rolled back my gpu driver, I've installed new driver. It is the studio driver.

MSI motheroard - DD5
intel i9 cpu
Nvidia Geforce RTX 3060 ti

I am stumped and frustrated. I hope someone can help.

Thank you

[Dwaine Maggart]

If Resolve launches and you can start a project, in the Resolve Help menu, select the "Create Diagnostics Log on Desktop" menu to generate a Resolve log file. Put that file, along with a Windows System Information .NFO file on a file sharing site and provide a link to the files here.

If Resolve won't launch far enough to open a project then follow this:

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.