Fri Jan 22, 2021 2:35 pm
Frankly, as a new customer, I have serious concerns about this as well. BMD seems to be a solid company, which is providing pro quality product in a market I am able to participate in. However, this odd silence over the Studio license/Speed editor leaves me feeling uncomfortable. It is as if there is some bad news in the background nobody wants to tell.
I appreciate BMD's announcement that they have a component supply problem in building enough speed editors to meet the demand. Ok, I understand that. What I don't understand is why they haven't delivered license keys to the customers who ordered the studio/editor bundle and left the keyboard back ordered. In reading these threads, it seems as if this has happened for some customers, so why not myself, with my B&H back order? My credit card charge is pending shipment. Why doesn't BMD and B&H want to take my money? I am very anxious to try the full Studio feature set and would still be very patient in waiting for the Speed editor.
BMD, I hope you are reading this and I want to have faith in your company. You are addressing an important market, which I want to be a part of. I hope you have a helpful reply to this question. Why can't we be charged and immediately receive a license key, and then continue waiting for the Speed Editor?