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Ultrastudio Mini Monitor doesn’t work Resolve 17 (PC/Ubuntu)

PostPosted: Tue Jan 19, 2021 3:01 am
by Ara Thomassian
Tried it on a PC as well as Ubuntu and same result. Only shows a black frame on the display. At first I thought it was a faulty thunderbolt connection. Perhaps the ultrastudio mini monitor stopped working.

Nope. Reinstalled 16 and it was just fine.

Please fix this. I love version 17.

Re: Ultra Studio Mini Monitor doesn’t work with Resolve 17

PostPosted: Tue Jan 19, 2021 8:07 am
by Nathan Morgan
I am using the ultrastudio Mini Monitor without problems in 17b6. Do you have updated video drivers? I would try that first. If you post your system specs it will often help the dev figure out the problem easier.

Re: Ultra Studio Mini Monitor doesn’t work with Resolve 17

PostPosted: Tue Jan 19, 2021 8:34 pm
by Ara Thomassian
Nathan Morgan wrote:I am using the ultrastudio Mini Monitor without problems in 17b6. Do you have updated video drivers? I would try that first. If you post your system specs it will often help the dev figure out the problem easier.


System specs are:
Lenovo P17 Gen 1 Laptop
-Intel Xeon W-10885M Processor (2.40ghz, 8 core, 16 threads)
-128gb DDR4 (4x32gb)
-Nvidia Quadro RTX 5000 16gb


That's interesting that you're not having issues with it. Just out of curiousity are you using it on a Mac? That's the only system I haven't tried it on. Attempted this on Windows 10 and Ubuntu. Result was the same. It only displayed a black frame. Updated drivers, checked bios settings, double checked hardware, etc. Everything seemed fine. In fact, the device populates and shows up when i open up the desktop video app. Even double checked my desktop video settings were setup properly as well as the resolve project settings. Nada. However, when i rolled back to 16 on my PC it worked just fine.

Leads me to believe it's a 17 bug.

Re: Ultrastudio Mini Monitor doesn’t work Resolve 17 (PC/Ubu

PostPosted: Tue Jan 19, 2021 8:44 pm
by Nathan Morgan
What version of desktop video are you running?

Re: Ultrastudio Mini Monitor doesn’t work Resolve 17 (PC/Ubu

PostPosted: Tue Jan 19, 2021 9:08 pm
by Ara Thomassian
Nathan Morgan wrote:What version of desktop video are you running?

11.7

Nathan, what system are you using mini monitor on?

Re: Ultrastudio Mini Monitor doesn’t work Resolve 17 (PC/Ubu

PostPosted: Tue Jan 19, 2021 11:23 pm
by LennyFohrer
I have Resolve Studio 17 beta setup on my imac w/ Big Sur. I ordered Blackmagic UltraStudio Monitor 3G so I could use a separate monitor for color grading.
I had to get Apple Thunderbolt 3 to Thunderbolt 2 Adapter AND a Thunderbolt cable because I have an older iMac.
I downloaded Desktop Video 12.0 and it appeared to install correctly. However when I go to launch Desktop Video setup it says “No Desktop Video device Detected”.
I’ve even went back one version and I get the same message.

Re: Ultrastudio Mini Monitor doesn’t work Resolve 17 (PC/Ubu

PostPosted: Tue Jan 19, 2021 11:34 pm
by Nathan Morgan
It's working for me on a Mac with 11.6.

I am also running the Decklink Mini Monitor on PC and Linux with 11.7

Sadly I don't have much other insight for you as my PCs don't have thunderbolt on them to test the Ultrastudio on them.

Re: Ultrastudio Mini Monitor doesn’t work Resolve 17 (PC/Ubu

PostPosted: Wed Jan 20, 2021 1:23 am
by Ara Thomassian
Nathan Morgan wrote:It's working for me on a Mac with 11.6.

I am also running the Decklink Mini Monitor on PC and Linux with 11.7

Sadly I don't have much other insight for you as my PCs don't have thunderbolt on them to test the Ultrastudio on them.


Yea, i'm guessing this is only a PC/Linux issue.

Re: Ultrastudio Mini Monitor doesn’t work Resolve 17 (PC/Ubu

PostPosted: Wed Jan 20, 2021 1:24 am
by Ara Thomassian
LennyFohrer wrote:I have Resolve Studio 17 beta setup on my imac w/ Big Sur. I ordered Blackmagic UltraStudio Monitor 3G so I could use a separate monitor for color grading.
I had to get Apple Thunderbolt 3 to Thunderbolt 2 Adapter AND a Thunderbolt cable because I have an older iMac.
I downloaded Desktop Video 12.0 and it appeared to install correctly. However when I go to launch Desktop Video setup it says “No Desktop Video device Detected”.
I’ve even went back one version and I get the same message.


I had the same thunderbolt setup to get my mini monitor plugged in. Only difference is my desktop video detects it but won't display anything in Resolve 17.

Re: Ultrastudio Mini Monitor doesn’t work Resolve 17 (PC/Ubu

PostPosted: Mon Apr 12, 2021 12:54 am
by Deryk Eynon
1+

I really want to see some footage from a Sony A7iii with a lens I borrowed, but just upgraded to 17.1.1 tonight... Didn't think it would kill my Reference monitor...

Please look into this guys.

Deryk

Re: Ultrastudio Mini Monitor doesn’t work Resolve 17 (PC/Ubu

PostPosted: Mon Apr 12, 2021 1:20 am
by Uli Plank
If this is the older Mini Monitor it can be difficult. Check the Post Production subforum.

Re: Ultrastudio Mini Monitor doesn’t work Resolve 17 (PC/Ubu

PostPosted: Sun May 02, 2021 11:59 pm
by Deryk Eynon
Uli Plank wrote:If this is the older Mini Monitor it can be difficult. Check the Post Production subforum.


I think it might be. I got it off ebay a while ago...