The GPU failed to preform image processing Error code: -5

Hi all,

First time posting here so let me know if I need to add anything!

Resolve KEEPS crashing. It happens every 5 minutes or more. I'm currently running the most up to date version of Resolve 16 and it happens in both CUDA and OpenCL. My graphics card drivers are up to date as is my OS. It happens no matter where the footage is located. Resolve freezes and after a few minutes of not touching it presents the error The GPU failed to preform image processing, Error code: -5. It has also froze the entire computer a number of times. Neither CPU or memory are being utilized over 50 percent when this happens. Is there any more information that's needed to troubleshoot? The system I'm running is below.

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-M2ET2NA
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU ASUS_MB_CNL
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1005, 10/04/2019
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX Z390-E GAMING
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name DESKTOP-M2ET2NA\catha
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 27.8 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 29.9 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Solved,

Rolled back the GPU from the game ready driver to studio driver 460.89!

Hopefully it'll help if anyone else finds the problem!

Hi,

how were you able to select and change that in your Driver?

I have the similar error message (The GPU failed to perform image processing because of an error - Error Code:-59)
Thanks