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Can't log in FrameIO From 17 Beta 7 On Windows machine

PostPosted: Mon Jan 25, 2021 3:45 pm
by nishniver
I have beta 7 and cant login to FrameIO.
I used iy already on 17 Beta.
On my macbook Pro It's working and on my Windows10 Pro machine no.

Re: Can't log in FrameIO From 17 Beta 7 On Windows machine

PostPosted: Mon Jan 25, 2021 7:09 pm
by Diede van Vree
Yep, I got the same issue.

Re: Can't log in FrameIO From 17 Beta 7 On Windows machine

PostPosted: Mon Jan 25, 2021 7:39 pm
by Rodrigo Bodstein
It is not supported in 17, only in 16.

Re: Can't log in FrameIO From 17 Beta 7 On Windows machine

PostPosted: Mon Jan 25, 2021 7:42 pm
by Rodrigo Bodstein
Rodrigo Bodstein wrote:It is not supported in 17, only in 16.
that was the answer I got from Frame.io when asked about the integration in Resolve 17.

Re: Can't log in FrameIO From 17 Beta 7 On Windows machine

PostPosted: Tue Jan 26, 2021 8:40 am
by MassimoAlbertoCroce
Same here,

Only on win machine
tried with 16 and 17 and different ISP (just in case was internet problem)

on MacOs it's fine.

Re: Can't log in FrameIO From 17 Beta 7 On Windows machine

PostPosted: Wed Jan 27, 2021 12:41 pm
by nishniver
In Macbook pro in same version It's working fine. (17b7)
In Windows10 with 17b6 it was working good too.
To solve the problem I Used PosgreSQL DB and connect to my project from my Macbbok Pro and I sent my timeline to FrameIO (17b7).

Re: Can't log in FrameIO From 17 Beta 7 On Windows machine

PostPosted: Wed Jan 27, 2021 8:56 pm
by Derick Freeman
How is it not supported? It was working on beta 6 on my side. (There were issues then, but at least it worked).

Re: Can't log in FrameIO From 17 Beta 7 On Windows machine

PostPosted: Wed Jan 27, 2021 9:38 pm
by Rodrigo Bodstein
Derick Freeman wrote:How is it not supported? It was working on beta 6 on my side. (There were issues then, but at least it worked).
Hey Derrick!

I just told what they told me (see the attached screenshot)
I'm running windows, resolve 17b7.
Has anyone with b7 made it work as it should?

Best,
Image

Re: Can't log in FrameIO From 17 Beta 7 On Windows machine

PostPosted: Thu Jan 28, 2021 12:00 am
by Dwaine Maggart
Just to note, this seems to be Windows specific. Works OK on Mac in 17b7.

We are aware of the issue, but believe the issue is on the Frame.io side.

Re: Can't log in FrameIO From 17 Beta 7 On Windows machine

PostPosted: Thu Jan 28, 2021 5:38 am
by Derick Freeman
Rodrigo, Dwaine, thanks for the info.

Re: Can't log in FrameIO From 17 Beta 7 On Windows machine

PostPosted: Thu Jan 28, 2021 3:34 pm
by Derick Freeman
Today it seems to work again (*for me).
you just have to wait very long for the sign in page to load (and scroll downwards)