Blackmagic Forum

Davinci Resolve 17 Beta PC Crashing

PostWed Jan 27, 2021 10:51 am
Hello if anyone has a solution I would be grateful

First thing I wanted to put in my PC specs

Asus Z270h Motherboard Intel i5 7600k
32gig ripjaw memory
cooler master 240 mil aio cooler
3 addition fans at front of case
and one in the back to exhaust air out the back
GTX 1080 but in the memory and GPU section I have GPU selection cehck and OpenCL selected because i get an error with beta 17
Resolve is running on a samsung m.2 970 pro
I have a few clips on the time line with some titles
and during scrubbing i notice i wont see the image of the thumbnail on the time line or even the transition fx and it will crash or i get a spinning wheel and it either crashes or I hit alt f4 to close it but if I leave it it never comes back.

any ideas would be welcome
thanks in advance
-dean-

I saw this in Log

DVIP kernel ImageCrop failed to run, error -4
Warning: exception during GPU buffer upload
Warning: exception during GPU buffer upload
DVIP kernel Background failed to run, error -4
Warning: exception during GPU buffer upload
Warning: exception during GPU buffer upload
Warning: exception during GPU buffer upload
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
DVIP kernel ImageTransform failed to run, error -4
Warning: exception during GPU buffer upload
Warning: exception during GPU buffer upload
DVIP kernel ImageTransform failed to run, error -4
Warning: exception during GPU buffer upload
Warning: exception during GPU buffer upload
Warning: exception during GPU buffer upload
Warning: exception during GPU buffer upload
DVIP kernel Background failed to run, error -4
Warning: exception during GPU buffer upload
Warning: exception during GPU buffer upload
Warning: exception during GPU buffer upload
Warning: exception during GPU buffer upload
Warning: exception during GPU buffer upload
DVIP kernel ApplyMask failed to run, error -4
Warning: exception during GPU buffer upload
DVIP kernel ApplyMask failed to run, error -4
Warning: exception during GPU buffer upload
DVIP kernel ApplyMask failed to run, error -4
Warning: exception during GPU buffer upload
DVIP kernel ApplyMask failed to run, error -4

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

C\an't seem to run the batch file

That would imply your Desktop folder is on OneDrive.

Unzip the attached file and put the extracted CaptureLogsOneDrive.bat file in the C:\Program Files\Blackmagic Design\DaVinci Resolve folder and then run it.

I have the files for analysis

sorry her is the other file

You can't use the NVIDIA 461.09 driver. Resolve 17b7 should not even allow you to launch with that driver.

There is a new 461.40 Studio driver. Download and install that. When you run the installer, select the Custom option and do a Clean install.

If you still have issues after doing that, send another log and NFO file.

Thanks so much for your help I am going to try now
and will post results