Da Vinci Resolve launches but stuck on black screen

I have been having problems with the DaVinci Resolve since Jan 25 2021. The program starts, opens the project screen, but when creating a new one or opening a project, Resolve goes to a black screen. The software remains running, but only the screen is black inside the window. If I click with the right mouse button, it opens the options menu corresponding to the region of the screen where it is. I can even import media, which I confirm when I close and restart Resolve, and the project image already appears on the home screen. but when I select it to open, clicking on it, I return to the black screen.

I already updated my NVidia RTX 2060 card, but the problem remains.

The question is confusing because I uninstalled the current version of Resolve (7 beta7) and installed DV 15 and 16 and the problem continued.

Does anyone have any idea where the cause might be?

Thankful,
Manoel

Intel (R) Core (TM) Processor i7-10750H CPU @ 2.60GHz 2.59 GHz
Installed RAM 32.0 GB (usable: 31.8 GB)
64-bit operating system, x64-based processor

[Dwaine Maggart]

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

https://drive.google.com/drive/folders/ ... sp=sharing



Thanks for the feedback. This support is fundamental for us, users, and I will try to give you the best feedback, because I believe that solving these issues is a benefit for everyone, both for the company and for consumers. A joint effort.

Attached is the requested link with .zip and .nfo file. I also added some screenshots to illustrate the problem I currently face.

Note that my notebook also has an integrated graphics card. Until the beginning of these problematic events (it started about a week ago, only), I worked normally (Adobe Premiere PRO and Davinci Resolve) with both boards enabled.

About a week ago I started to face difficulties, first at Premiere PRO, which was not able to read correctly the .braw files generated by the Blackmagic camera. The solution, after some research, was frustrating: I had to disable the on-board graphics card, and the problem disappeared in Premiere. Going to Davinci, things proved to be more complicated: with both plates enabled, davinci wouldn't even open, he crashed right at the start-up. With the on-board board disabled, he was giving me this problem that I was unable to solve so far: after the opening screen (where the projects appear) when selecting one or creating a new one, it goes to a black screen, without the program crashes: it works, with the mouse opening the menus, etc., but all black, no images.

(in the folder shared by the link, we have a screen showing the error in reading the .braw files by Premiere and another showing the 'black screen' of Resolve)

My card is not, as far as I know, over clocked, it is original from the factory (the computer is only 2 months old).

These problems happened only with Premiere (solved by disabling the on-board graphics card) and with Davinci. No other programs, including games, have been affected or required the native card to be disabled.

I send an image of my power supply unit with its specifications, also.


I look forward to solving this mystery ...

[Dwaine Maggart]

Lets try something simple first.

We've seen reports of people with RTX2000 series GPU's saying that the current drivers were not working well, and stating that 457.30 was better.

So install the NVIDIA 457.30 Studio driver. When you run the installer, select the Custom option and do a Clean install.

If that doesn't help, send a new log and NFO file.

I did the clean installation of the 457.30 drive (see attached screen of the nvidia control panel).

No change in the problem, nothing.

I put the .nfo files and the log in a separate folder inside the already shared folder, which I repeat the link below:

https://drive.google.com/drive/folders/ ... sp=sharing

[Dwaine Maggart]

OK then.

The NFO error log indicates the Resolve crash is due to C:\Windows\System32\OpenCL.dll

And that error says the OpenCL version is 2.2.5.0.

I've checked 3 Windows systems here, and the OpenCL version is 2.2.8.0 on all of them. None of them have a newer Windows 10 version than yours, so it's not related to that.

I don't know where that file comes from. Not sure if Resolve installs that, or the NVIDIA driver or something else.

I've attached a zipped version of the 2.2.8.0 OpenCL.dll file. Unzip it. Then in the C:\Windows\System32 folder, rename the existing OpenCL.dll file, so you can put it back if needed. Something like OpenCL.dll.orig

It will pop up a window that says operation denied, and that you need admin privileges to continue. Hopefully you are logged in as an Admin user. Click the Continue button, and then the OK button.

Once it's renamed, copy in the new OpenCL.dll file. It will again say you need admin privileges to continue.

Once the new file is in place, see if Resolve will launch. If not, send a new log and NFO file.

https://drive.google.com/drive/folders/ ... sp=sharing

I exchanged OpenCL.dll for the one provided. In the above folder, in the OplenCL_Test subfolder, there is the screenshot, the corresponding log and the NFO file.

For now, the situation remains the same. Davinci resolves do not open with the Intel on board enabled, and opens with the black screen with the on-board disabled.

hello
I have the same issue

i try different studio nvidea driver, and i try to change the openCL too.

this is my log and sys info

I have the same issue with studio 16 and 17beta

please, help me

Any new guidance? Any tests to try here?
Don't leave me, please ...

[Dwaine Maggart]

@Manoel: You appear to have an external display connected to the laptop. If you remove that, does that change anything?

If that doesn't help, then we need to try something a bit more drastic. And that is to remove the Intel UHD graphics driver. You would use the DDU app to remove the driver. Details at the link below:

viewtopic.php?f=21&t=119852&hilit=+ddu#p659861

[Dwaine Maggart]

@Carlo: Your NFO file is corrupt. Please open System Information and save it again.

Then double click the NFO file and make sure it opens in System Information.

Once that works, post it here.

i try to put the dropbox link, but the system dont want
i try again with other nvidea driver, the last

in attach the log

please, help me, i cant work

Dear friends,

follow the link in the new .nfo file and information about my on-board board, Intel UHD.

https://drive.google.com/drive/folders/ ... sp=sharing

It is on-board board Intel UHD who is fighting with Davinci Resolve. We already know about its influence, since with it enabled, davinci does not open, and with it disabled (by the device manager), davinci opens but, after the opening screen with the projects, falls on a black screen where the mouse opens right menu but everything goes black.

(obs. I already tested everything with the new version of Resolve, Beta 8)

So I did a more radical test: I completely uninstalled Davinci, then I disabled the On-Board card via BIOS. I re-installed Davinci and IT WORKED!

I enabled the on-board board again, and everything returned to the same problem.

It is with the Intel On-board board the question.

I send her specifications and the current driver (updated) (in the link).

I understand that I already have a way to run Davinci Resolve, quite complicated (disable the card via BIOS). No other software has problems with it, including several tested games.

I understand that I can already work with Davinci, but I would like to move forward on this subject, working with you until we reach the ideal situation, which would be Davinci Resolve's running normally with both cards enabled. I believe it is also in your interest, so follow the .nfo file and we will continue to search for the solution, only now we have managed to restrict the problems. I think it was a good step forward.

By the way, remove the external displaydoes not interfere on the problem, i've tried. But it is undestandable: it's the NVIdia card that controles the HDMI output

Dear friends,

I uninstalled the Intel driver via the DDU app.

The driver is back to "Microsoft's basic video adapter".

The problem went down a notch, but it has not yet been solved. I explain:

With the two graphics cards operational (enabled), the program opens and after the project screen it falls to the black screen. In short, Davinci behaves (in this new situation without the intel driver) with both enabled cards in the same way that it behaved with the intel driver and disabled Intel card via device manager.

With the Intel driver not installed (only the generic Microsoft driver) and the intel card disabled via device manager (without having to enter the BIOS), DaVinci runs normally.

That is, even if you uninstall the Intel driver, the Davinci only runs with the graphics card disabled. The difference is that I don't need to enter the BIOS, as in the test I did earlier, I can disable via device manager that Davinci works.

The question remains that Resolve does not accept the Intel graphics card, even with the generic Microsoft driver.

We move forward, but we still have problems ...

I will wait for new initiatives from you, I will not update the intel drive again. But the summary of the current situation is:

So that I can run Davinci Resolve, I have:

(a). With the updated Intel UHD driver, I need to disable the Intel graphics card (on board) via BIOS (disable via device manager does not work);

(b). With the Intel driver not installed (only the generic Microsoft driver), all I have to do is disable the on-board Intel graphics card via Device Manager, I don't need to access the BIOS. With the graphics card enabled, I have the same problem as item (a) with the card disabled via device manager (the black screen)

[Dwaine Maggart]

If the Intel driver is interfering with Resolve, I have no better suggestion than to remove it.

You had the latest driver installed. Perhaps an earlier driver would work better.

Yours may be the first 10th gen UHD graphics I've seen, so maybe there are issues with that.

I know we had issues with the 11th gen XE graphics, that were fixed in a recent 17 beta. But you are using 17b7, so it wouldn't seem to be related to that.

If you haven't already, try the new 17b8 release, and see if there are any changes with that.

I will keep the Intel UHD video card (on-board) disabled in the BIOS, I will work like this until something is discovered and the solution comes. The ideal would be to have both video cards enabled, but it is feasible to stay only with NVidia and I can work.

I'm just thinking about users who don't have that option. Therefore, I ask you to investigate and resolve (with Intel, perhaps) this bug.

I remain interested in solving it and I offer to continue the tests, but we have already reached, as I said above, a good palliative solution.

By the way, yes, I'm already running 17b8, I did all the tests today with it.

I have tried everything. this black screen just won't go away. it's such a shame. I was so looking forward to learn Resolve.

[Dwaine Maggart]

See my first message at near the top of the thread.