Blackmagic Forum

Hello,

I'm a new BMD Resolve user. The software was working fine on my PC and then, all of a sudden, when I try to open the program, I get the loading screen, but the program never actually opens. I've tried uninstalling, clearing %appdata% and registry entries and nothing works. Can I please get some help with this?

It's happening on both 16 and 17 Beta.
Windows 10 64 bit

Thanks!
-John

Give this a good read.

viewtopic.php?f=21&t=90190

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.