Error checking for updates on DR Studio 17

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
Post a reply
  • Author
  • Message
Offline

fran.m

  • Posts: 79
  • Joined: Wed May 20, 2020 7:15 am
  • Real Name: Fran Meneu

Error checking for updates on DR Studio 17

PostWed Feb 03, 2021 8:29 am

Hi,
I have Davinci Resolve Studio 17 Build 27 on a Linux system.
When I click on menu "Davinci Resolve - Check for Updates", I get this error:

davinci.png
davinci.png (107.87 KiB) Viewed 413 times


My Internet connection is working fine.
It used to happen also with Davinci Resolve Studio 16.
Any idea?
Thanks
AMD Ryzen 9 3900X 32GB RAM
GeForce RTX 2060 SUPER
Linux Mint 20.1 Cinnamon
Top
Offline

Rohit Singhal

Blackmagic Design

  • Posts: 815
  • Joined: Wed Aug 22, 2012 11:07 am

Re: Error checking for updates on DR Studio 17

PostThu Feb 04, 2021 3:33 am

Hi. Can you please post your logs after this check has failed?

More info here - viewtopic.php?f=21&t=90190
Rohit Singhal
DaVinci Resolve Software Development
Blackmagic Design
Top
Offline

fran.m

  • Posts: 79
  • Joined: Wed May 20, 2020 7:15 am
  • Real Name: Fran Meneu

Re: Error checking for updates on DR Studio 17

PostThu Feb 04, 2021 10:03 pm

I click on "Create Diagnostic Logs on Desktop" from Help menu but the logs are not on the Desktop, I do not where they were created.
AMD Ryzen 9 3900X 32GB RAM
GeForce RTX 2060 SUPER
Linux Mint 20.1 Cinnamon
Top
Post a reply

Return to DaVinci Resolve

Who is online

Users browsing this forum: Fully_Loaded34, Mads Johansen, qsipher, Robert John and 294 guests