Blackmagic Forum

License activation is not working!!! Tried everything! Gone through the BM check list. Worked yesterday when installed B7, today installing B8 .. Cannot Activate License- contact BM support! I noticed it took several attempts to de-activate B7.

I have noticed with each new release of Resolve, the activation process becomes more and more unreliable, and I’m getting a little fed up with it. I’ve wasted hours in the past and today, it’s written off my whole working day. It’s souring my customer experience.

Though in the past I’ve praise BM, Activation is not rocket science and I’m disappointed BM have STILL not resolved this.

Pun absolutely intended lol

7:18 pm GMT

Ok, its activated.. it took 5 hours! Not sure if this is a bug on your activation servers/process or DaVinci itself but the problem has been here a long time! But please please fix.. I'm worried that I'll have the same issue on the next release?!

Anyway, thanks for the fix today.

I am having the same issue. I upgraded to 17 Studio and when I enter the activation key it says there was an error and to contact support. I have emailed and called support and cannot get through to anyone. Frustrating. Please help. I need to get work done.