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Activation key not working say contact support
Posted:
Wed Feb 03, 2021 5:58 pmby RRBGUNNER
I just received my Resolve activation key and Speed Editor. I have downloaded and installed Resolve 17 Studio on my Windows machine. When Resolve asks for the activation key I enter it and it gives me an error statement saying contact BM support. Can someone please help me solve this issue. I have emailed support with no response and called and I can't get through. Very frustrating. Thanks for any help.
Ron
Re: Activation key not working say contact support
Posted:
Thu Feb 04, 2021 7:53 pmby Jim Simon
You'll have to keep trying Support. We can't help with that.
Re: Activation key not working say contact support
Posted:
Fri Feb 05, 2021 8:45 amby Uli Plank
If that was yesterday, try again, they seem to have fixed something. If it still doesn't work, try a tethered smartphone.
Re: Activation key not working say contact support
Posted:
Thu Feb 18, 2021 8:16 pmby steadfast4life
Im having the same problem. 4 calls to support, 2 email correspondence. they pointed me at the forum. Now were being pointed back to support. What is the deal? The only advice is to tether a smartphone. I did that but my activation code still doesnt work.
Re: Activation key not working say contact support
Posted:
Fri Feb 19, 2021 7:40 amby OliverZ
To what extent should a "tethered smartphone" help here? On my PC I only have LAN via router ...
Could it be that the key only works with version 16 and only then can you "update" to 17?
Re: Activation key not working say contact support
Posted:
Fri Feb 19, 2021 8:29 amby Uli Plank
It should work either way, no need to install 16 first.