Why doesn't Closed Captiong appear in Vimeo?

I added an SRT file into a short video (9:30) for closed captioning and exported a QuickTime file (H.264) with embedded captions and codec: text. Upon upload to Vimeo the closed captioning does not appear. I contacted Vimeo support, I am a Vimeo Plus member, and they have no answers to date. I've looked at the manual and several YouTube videos and tutorials, from what I read and saw this should work. What did I do wrong, why doesn't it work?

I don't think Vimeo supports embedded captions. You need to add the SRT yourself under the Distribution area.

https://vimeo.zendesk.com/hc/en-us/arti ... -subtitles