DaVinci Resolve 17 doesn't start

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lemonslice

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DaVinci Resolve 17 doesn't start

PostTue Feb 09, 2021 8:46 am

I've used Resolve 16 without problems on my Mac (Mojave 10.14.6) and wanted to upgrade to 17 Beta. Now, it doesn't start - I always get the message "The last time you opened DaVinci Resolve, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?" (see attachment).
It doesn't matter whether I choose "Don't reopen" or "Reopen" - it crashes. I've tried de-installing and reinstalling multiple times, restarting the computer. Going back to Resolve 16 doesn't work - the same problem. Has anyone encountered this before and has found a solution?
Thanks!

Bildschirmfoto 2021-02-09 um 09.41.54.png
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Peter Chamberlain

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Re: DaVinci Resolve 17 doesn't start

PostTue Feb 09, 2021 8:48 am

Can you detail your hardware?
what version are you upgrading from?
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lemonslice

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Re: DaVinci Resolve 17 doesn't start

PostTue Feb 09, 2021 9:17 am

Thanks! Here is the hardware information.

Bildschirmfoto 2021-02-09 um 10.03.12.png
Bildschirmfoto 2021-02-09 um 10.03.12.png (213.8 KiB) Viewed 1259 times


I installed the last update to Resolve 16 but never used it because I decided I wanted to go straight to 17 beta instead.

Thanks so much for your help.
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Peter Chamberlain

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Re: DaVinci Resolve 17 doesn't start

PostTue Feb 09, 2021 9:32 am

Was it 17.0 beta 8, free version you tried?

If so, can you see the FAQs and how to generate a diagnostic log when not within the app.. its at the bottom.
place the zip file on dropbox or similar and a link to the path here with a space in the path so the forum doesnt think its a link
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lemonslice

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Re: DaVinci Resolve 17 doesn't start

PostTue Feb 09, 2021 10:54 am

Thanks again! Yes, it was the 17.0 beta 8, free version I tried. I tried to post the link to the log file but got the error message that I am not allowed to post an URL - I put several spaces in the link.
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lemonslice

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Re: DaVinci Resolve 17 doesn't start

PostWed Feb 10, 2021 7:38 am

Here is the log file - I hope it works this time - with lots of spaces
w ww. munsch-consult. ch/_download/ DaVinci-Resolve-logs-20210209-112808. tgz
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Dwaine Maggart

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Re: DaVinci Resolve 17 doesn't start

PostWed Mar 03, 2021 3:12 am

What happens if you disconnect the external display?
Dwaine Maggart
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lemonslice

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Re: DaVinci Resolve 17 doesn't start

PostWed Mar 03, 2021 9:23 am

It's a tower PC (Mac -only one screen). Disconnecting and reconnecting hasn't helped, unfortunately.
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Dwaine Maggart

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Re: DaVinci Resolve 17 doesn't start

PostWed Mar 03, 2021 5:25 pm

So it's a Hackintosh?
Dwaine Maggart
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lemonslice

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Re: DaVinci Resolve 17 doesn't start

PostSat Mar 06, 2021 4:05 pm

Yes, AMD Ryzen.

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