Blackmagic Forum

Win10 64 pro Build 2021.02.13.18816455
Studio V16.2.8.005
GFX driver Nvidia 461.40 DCH **
i7 KL 4.2Ghz LQ cooler, 32GB 3200Ghz Ram, MSI RTX2080Ti 11GB TRIO, 2 x S/sung 970 PRO 1TB SSD,
Currently 3 x SATA HDD, 4TB, 1 x SATA 1TB SSD, ASUS Z270AR Mobo, 6 x USB HDD,(2 x 2,2 x 4,and 2 x 5TB) Monitor: 32GN550 165fps, 1M/s

My Studio 16 is now unusable. Since the 8 upgrade its been getting progressively worse each day, many functions no longer working. I'' ve done extensive hardware/ Opsys testing both for hardware errors and viruses, having spent several nights in full virus scans, on and off line on all drives. MOBO and MOBO RAM tests dome many times. All gave 100% no probs results. Its also started to crash while totally wiping out both project and xported files on disk , so which no longer appear on Projects page
My question is: If I uninstall my Studio 16 (Revo uninstaller), will I be able to download the Studio 17 version and enter my licence code , though this will be my third install? Ime told I have to totally uninstall my 16 version first. I dont want to have to pay $540 for another license (This is Australia)

John Byers

The license will work for 17.

Before you Uninstall 16, go to the Help menu and Deactivate License.

(And the standard backup of databases and active projects, of course.)

Jim Simon wrote:The license will work for 17.

Before you Uninstall 16, go to the Help menu and Deactivate License.

(And the standard backup of databases and active projects, of course.)

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Jim: Thank you for your reply, but its left me a bit confused.
If I have to uninstall 16 first. wouldn't that wipe out and De activate my License anyway?
Or if I de activate my license first as you suggest, before uninstall, does that mean that fact is stored elsewhere on my system that BM can look at and determine that I did have a license beforehand?

During all my upgrades before the last 8 upgrade I upgraded while my Resolve was up and running and had no problem with the upgrade installing and running properly. It appeared to have an incremental style install, like an incremental linker.
But with the 8 upgrade that did not work and had to be unzipped with 7 Zip (maybe that's where the problem came from)

Either way, if I download 17 Studio version and then re enter my license I THINK BM may check my license status with their records and see that I am on my 2nd install and thus still a valid Studio owner??? (The fact that they advise uninstalling 16 first seems to indicate this, or how are they to know otherwise??)

I lost my first install with the Win xxx9 to xxx20 Msoft debacle.....Resolve still worked, but when I tried a sys image back up it went crazy and wiped out both my boot and reserve boots on HDD and repair disk etc didn't work. When I used my older sys image disk with previous version Win10, it included Resolve studio, but it asked for my licence number again, so thus was on my 2nd install.
But I want to make absolutely sure first before I risk it.

Thanks again, Jim for your reply
John Byers

The Windows uninstaller won't invalidate your license. Revo shouldn't either, unless it obliterates everything (database, preferences, etc.), though I can't for answer it. Assuming you use the Windows uninstaller, just uninstall the current version and install the version you want. You won't be asked for a license key and there's no need to deactivate the current license.

John Paines wrote:The Windows uninstaller won't invalidate your license. Revo shouldn't either, unless it obliterates everything (database, preferences, etc.), though I can't for answer it. Assuming you use the Windows uninstaller, just uninstall the current version and install the version you want. You won't be asked for a license key and there's no need to deactivate the current license.

Thank you for that, John

I shall try that now as i'me well behind on my work schedule

John Byers