Blackmagic Forum

Hi there,

I purchased a Resolve 17 studio dongle version. After download of "DaVinci_Resolve_Studio_17.0b9_Windows"
installation executed without any problems. I've put the dongle to the USB slot and gave the icon a double click.
The software started, passed the dongle verification and displayed a more or less nice dialog-picture. And with the notice "LOOKING FOR CONTROL SURFACE" the DaVinci software simply crashes (means, disappears from screen without any comments).

I informed the support-emea@blackmagicdesign.com, added all information they wanted, but did not got an answer for two days (not even a "we received your information"). So I don't know whether they got it or not.

Maybe you know something how to fix that issue?

Kind regards

Give this a good read:

viewtopic.php?f=21&t=90190

Jim Simon wrote:Give this a good read:

viewtopic.php?f=21&t=90190

Thanks a lot, but my system easily meets requirements. NVIDIA Quadro M4000, i7-7800X 3.5GHz 6 Cores, 12 logical processors, 64GByte Ram, Windows 10Pro., 16TB HD capacity (4x4TB)

BTW: DaVinci 16 started and runs on my system. But I purchased Version 17. And that crashes when it starts.

Moving the dongle to another USB Port did not help.
Reinstalling did not help (even after installing DaVinci 16, first)
Run application as administrator did not help.

SIGHHH!